"I found a very cool sign on your X-Mas table that was exactly what I have been looking for, so Merry Christmas to me, right? Loved all of your new additions for the Holiday Season. Last, but not least, everyone was enthusiastic and eager to help. You know how I love that, Rolf! "

"Staff was very helpful when looking for items"

"I was able to quickly find what I needed and there was no wait to checkout and purchase it. "

"personable yet professional staff."

"Great selection and helpful staff."

" Your staff is always so helpful. The young gentleman that greeted me could tell I was on a mission and was able to immediately direct me to some options and made some suggestions that were perfect. Helped me out so much! All your staff I've dealt with is like that. "

"The young man who assisted me was very pleasant and helpful."

"greeted and asked if we needed help but were not intrusive as we looked around"

"You are always there to help your customer. If I need something specific, you will help me find it. You are well stocked and if you don't have the supply in, you will order it as soon as possible. You are an excellent place to do business with when I visit to purchase items for my classroom."

"No improvements necessary. You had the product stocked and the price was competive with online sites. Been going to Jerrold's since 1966 when I attended CWSC (at the time)"

"Friendly clerks, wonderful customer service."

"There was a whole back half of the store I didn't realize was there! What a great surprise! "

"Used my latest Jerrols' rewards certificate to order a book--it arrived in two days and staff called me as soon as it came in! Great customer service."

"Clerk offered help before I asked. When ready to check out manager and clerk rushed to help"

"I loved being acknowledged and also free to wander. The displays are inspiring, the team is genuinely friendly, and I can always find the "old standbys" in office supplies!"

"The employees were very helpful!"

"The checker was very kind and helpful. Was satisfied with the entirety of my visit."

"Customer service. I was in a hurry. Acknowledged me right away and helped me shop & never left me. Awesome. In store Fri 11/1, 3:15 Nice, knowledgeable young man. Name ? "

"I went in looking for a new mug because Jerrol's has such a fun mug selection, but saw a baking book I couldn't live without. I took it to the counter to ring it up and the cashier reminded me that I had a birthday coupon! We talked about the show the book was related to and all the different kinds of breads I was going to make with it. The customer connection was fantastic; I really felt valued. The products at Jerrol's are always exciting to check out because you never know what you're going to get! "

"My wife and I stopped in several weeks ago to look at Christmas letterhead for her mother. The Jerrol’s employee told us they would be receiving their stock by early November. The young lady took our contact information. She called us this week to let us know their stock had arrived. I took my mother in law to Jerrol’s on Tuesday. She was so pleased with the selection. Thank you Jerrol’s for going the extra step. "

"My cashier was so friendly!"

"Friendly helpful staff."

"Jerrols provides quality products backed with guarantees, but that's just a bonus. It's quality customer service that keeps us returning. We appreciate the 1:1 attention and care your employees give when we walk through the door. Thank you!"

"Fantastic friendly customer service always!!! "

"The staff was attentive and helpful, and we found the specific items we were looking for. "

"Always so helpful to find ehat we are looking for."

"You had what I was looking for (alcohol inks) the price for Yupo paper was a bit high"

"I was super impressed by the current staff. I came in with one of your coupons and looking for a book. Your sales associate was so helpful ordering the book I was seeking and even let me use my coupon. I will continue to shop your store before looking online just because of your staffs continued helpfulness. Thank you!!"

"Lots of unique items"

"You had exactly what I needed, and there were enough employees that no one had to wait in line (OR use a self check-out station!!)??"

"The workers were very helpful and kind to me when I was checking out."

"Service was quick and helpful."

"I especially liked the the person who showed me where the items were, he was very helpful. "

"I like the children collection in the book store, such as toys and books. "

"I am always welcomed like an old and dear friend when I come into the store."

"Lots of fun Halloween items that distracted me from my list of what I came in for - Keep up the good work!!"

"No improvements necessary. As always, Kendra was professional, incredibly warm and kind, and helped me within minutes order a book I need. I love Jerrol's."

"You had just what I needed and staff was super helpful and friendly"

"Your orders come in very quickly!"

"Everything was great. Cashier went out of her way to find the book I had ordered, dig it out of the shipment that had just been dropped, and get it checked in so I wouldn't have to come back to purchase it."

"The staff is so friendly and you just know they love working there. "

"The gentleman who waited on me was awesome!! He was so nice and had a smile on the whole time and he was still smiling when I went back the next day."

"I always love how enthusiastic the staff is - it always feels like they want to be there. Something about the whole place just gives me a warm feeling, and I like being in there, even if I don't end up buying anything. They were playing some pretty sweet 50s music at the After Hours thing I went to, and I don't remember if that's normal or not, but I'd love for that to be regular. "

"The clerk helped my mom find exactly what she was looking for and was very pleasant."

"Very nice and attentive staff, always greet you right away"

"The staff was very friendly and eager to help with any of your needs."

"Staff was readily available to help with navigating the store and knowledgable on products."

"The service was great and the event was fun (awesome sales thank you!) "

"Sales people were helpful in showing me where to find the items I needed. I selected several gifts from the children’s books. The gift areas by age were helpful."

"I mentioned that I was purchasing some items for my new student (office assistant) and asked about gift certificates (they were right at the register-didn't see them). After my purchase I lingered in the store and I believe it was Rolf who sought me out to let me know about a fantastic event that the store is putting on. He specifically mentioned that my student (and I) could stop by the 2019 Fall Wildcat After Hours Party and participate in 20% off the entire store. What a great way to add value to the gift certificate that I purchased for my student (and for me to save on Christmas gifts for my family and for my student). I was thrilled! I love shopping at Jerrol's because the selection and type of items are so vast and many of the specialty items are so unique-like the emergency android charger that I purchased for my student-what a great idea and product. I give Jerrol's my seal of satisfaction for products and SERVICE! Thanks so much for a great shopping experience. Kelly Zakel-Larson"

"Friendly , waited on me fast"

"I enjoyed coming to the store a lot! The staff was very kind and easy to talk with. It's a great environment there. I'll definitely be coming in again"

"I always come in to buy stickers to put in letters to my grandma, I love the selection of stickers you have and the ability to buy as many or as few as I’d like! I think adding stationary could be an improvement."

"All the fun things to look at and find."

"I visit frequently with my 4 year old son. The service is always excellent, the staff is friendly and kind to my energetic little guy, and I adore your selection of kids books and toys!"

"The selection is amazing because we’re a small town and it’s difficult to find a location that caters to all art supply/office supply needs! Also the customer service from my cashier was amazing "

"The gentleman working greeted us when we came in with a nice smile, helped us find what we were looking for, didn't hover and gave great customer service. When checking out, Beth had a great conversation with my 7 year old learning more about our purchase and what we were doing with it (making a color coded behavior chart on a calendar for home to match the one at school). She was calm, asked questions that got my son to open up and explain the importance of good choices and the rewards that come with them, and the negative consequences for bad choices. You have a great team and we always look forward to our trips to your store!"

"What would I do without Jerrol's?"

"Very friendly staff! "

"The staff had a great attitude when attending us."

"The person assisting me helped me find every item on my list!"

"Picked up Fred newschwanders books and ate winegars ice cream. Both are excellent representations of your local talent. Sue Karstetter , Yakima "

"Like - Just as you walk in, a voice says, " How may I help you?" And then "May I help you find the article you want?""

"I found some items from different countries which I cant find anywhere else in town, and the cashier was really nice and I also love the vintage toys you guys have there"

"I dropped into Jerrol's to do some art sale shopping. I was pleased to find a watercolor set compact enough to take on vacation. I really like the quality of products Jerrol's carries. "

"The employees were incredibly helpful!"

"Price was excellent."

"Easy to navigate and friendly staff. I don’t see too much need for improvement. "

"The staff is really friendly and always so helpful, especially a male staff. He's got red curly hair. I wish I knew his name!"

"I walked in the door and before I could even forget why I was there, a lovely young woman came and asked if she could help and showed me where the items I was looking for were. Before reaching the cash register, I was offered help by a second young woman. It was a wonderful balance between help offered and space to poke around and just enjoy being at Jerrols."

"Brought my mother in law to purchase gifts to take home with her. Plenty to choose from, and some options were given for things she couldn't find. "

"Taylor is so friendly, he greeted me right when I came in and made sure I found what I needed. He has wonderful customer service skills and brightened my day! "

"It is great to have a variety of high quality items, including art supplies, maps, children's books as well as CWU fun stuff."

"The staff was very helpful."

"Employees are always willing to help, ordering items for me and just general pleasantness. "

"People had great timing on asking if I need anything, but also understanding that I didn’t need any help."

"Employees were great, selection of items was great, found what we needed."

"Happy staff, "

"The lecture I attended by artist Barbara De Pirro was very informative. The speaker was very organized and used a variety of easy-to-understand visual aids in her presentation. She also welcomed questions from the audience which was very helpful to me, personally. I look forward to future educational presentations at Jerrol's. "

"I always enjoy finding unique items at your store that I have never seen anywhere else, whether it be a gift for my grandchildren or an amazing pen."

"Kendra is the best! She took time to look up and show me all of my options so I could make the best decision on my purchase. Thanks so much!"

"I love that you continue to support my art classs needs for the Kittitas Life Skills class (my sixth year). As a teacher I am continually spending out of pocket and really appreciate my discount and chances to order in bulk."

"Ran very smoothly and staff were very friendly "

"The staff were really friendly. I got greeted by a staff member the second i walked in. I wish there was more sale items but its okay(:"

"The service I receive is always professional and your employees are always welcoming. If you don't have something I usually order it and it comes timely. Keep doing what you're doing."

"Always a pleasant greeting and smile. Helpful, knowledgeable, and happy staff????????"

"People working there helped me out and they greeted me with a smile. Happiest store experience ive had at any store ive ever been to"

"Customer service was great! Multiple people helped me find what I was looking for and answered any questions I had. It was my first time shopping at Jerrols and it was a great first experience!"

"I walked in and was greeted. The salesman was great in helping me with a gift purchase for my boyfriend, even trying on the clothes to give me an example of what it looked like on. The cashier/sales gal at the counter was very nice as well and told me i could wrap my gift at the "wrapping station". This was VERY helpful as i otherwise wouldn't have time to do this. "

"Cashiers were super nice!"

"I came in to spend my birthday coupon (thank you!) on a little something and found so much more... a couple calendars, a new address book and some darling stationary. Nothing to improve- I love all the gift ideas you always have."

"I am always happy with the customer service at Jerrols."

"It was helpful that the cashier quickly looked up the computer ink type that I had purchased in the past so that I didn't buy the wrong one. Thanks"

"Easy to find what I needed in the store. Quick service."

"I was able to find a nice birthday gift and card. The staff was friendly. Can't think of anything to improve right now. "

"Always a great selection of items and books! Jerrols makes shopping local easy!"

"Staff is always friendly and helpful. My kids love going to Jerrol's to pick out birthday gifts for their friends! "

"Tayor was very helpful."

"I like it all, just a bit too pricey. "

"Jerrol's is my go-to place to find great gifts!"

"Friendly staff who are very helpful Great selection of items Great pricing Always reliable for what I am looking for"

"I love how organized everything is. "

"Staff were helpful, kind and courteous."

"Great Customer Service and I love that if I need something you will order it. Thank you for being my go to craft store in Ellensburg!"

"A gift I ordered arrived a day early and I was called to let me know. Also found another gift. Plus, I used my $5 coupon. Another great shopping experience at Jerrols."

"Helpful clerk."

"We just love shopping at Jerrols. One suggestion, though: more popular titles in paperback? It's rare for us to splurge on a hard cover. Thanks!"

"Clean, friendly organized"

"Prompt, helpful service"

"Fun employees!"

"I liked that what I was looking for was there. I wish all of the office/secretarial type supplies were all in one general area....well, moreso than they already are i.e. calendars with binders with pens/pencils with file boxes, with indexes etc."

"Well organized shelves and good variety of teaching materials - able to find what I needed right away. Not a long line to wait to pay AND very friendly and helpful cashier!"

"Always greeted with a smile when I come to the door. Quick check out with no waiting. Can't think of anything to improve. "

"Staff are always so friendly!"

"Anytime I am in town I stop in. You always have a good selection of teacher supplies and great kids’ books."

"Have always liked Jerrols. The store and people are always nice. No complaints."

"Good prices on many art supplies."

"Olivia greeted me and offered assistance. She was welcoming and helpful."

"customer service is excellent. Brought my grandson in and loved all the fun toys and books!!"

"The availability to get the items I needed."

"The cashier was an absolute ray of sunshine and her joy was contagious! She had me smiling for the rest of the day, thank you!!! The only constructive criticism I would offer would be to make sure all of your items are priced, or that the price is easily noticable/associated with that product."

"Crystal is awesome!!"

"I love that there is always someone friendly and available to help me find the things I want. "

"The service is great"

"I enjoyed the set up of the store and the staff was quite nice."

"First time experience and it was AWESOME....we will be back :)"

"I had questions, they were answered and I was helped! It was awesome!"

"As always, the staff at Jerrol's are stellar. I went in to buy tickets to an upcoming event. The staff member made it easy and fun, and I appreciate that Jerrol's supports local organizations and events by offering their tickets for sale. I always recommend folks try Jerrol's first for everything!"

"Jerrols is a great small time feel, with big time service and friendliness. Every visit is a good one! "

"Always a pleasure to visit."

"I enjoyed all of the Central apparel that I was able to find at Jerrols. "

"The staff is always extremely helpful, and willing to help you find what you need. I am always looking for a wider range of art supplies, especially fine art papers. "

"Loved the customer service and do not see any areas that need improvement :)"

"Everyone is always friendly at your establishment. I was particularly impressed yesterday with one of your employees, who had a difficult customer. She stayed calm, was very respectful and kind throughout her interaction. I wish I caught her name when I complimented her - would leave it here if I had. Employees like that are invaluable. Great job training and hiring your staff Jerrols! "

"Love buying something locally for less than Amazon or any of the others...and you did it! Again! And especially, I had a birthday credit to use...Score!"

"Everyone who helped me was super nice, knowledgeable and friendly. "

"My last two visits I've had the pleasure of working with Kendra. She has amazing energy, is so much fun while being helpful in finding what you're looking for. Helpful, happy clerks make happy experiences for customers. "

"Haven't been in your store in such a while. It was good dropping in. I was looking for gift item's for children around ages 11-13 for both male and female. Most gift item's are geared for much smaller children. This would be nice to see in your store!"

"One gal was chatting with another while I was standing in line alone and didn’t ask to help. The other gal saw and promptly helped me, even taking the price stickers off my items, noticing they were gifts."

"The service is alway great"

"I always enjoy Jerrols. Even if I don't make a purchase it is a nice place to browse."

"It was great! Friendly, helpful! Great customer service. Doing a great job! Don’t get this kind of service much these days. "

"Both employees were extremely friendly and helpful. We live out of town, but look forward to visiting Jerrol’s every time we are in Ellensburg. We always find what we are looking for, and even some things we didn’t know we were looking for!"

"I found nice books for my Wife on her birthday."

"the staff is always so helpful "

"Staff was very friendly!"

"Staff always super helpful and friendly! "

"Your staff is very friendly and they make you feel welcome in your store "

"Very friendly staff always willing to help."

"Always a great experience. Reminds me of Elliott Bay Books, just cool great store stocked full of quality merchandise you can't get anywhere else. "

"I enjoy the kindness and the unique items and the cleanliness. It is a great place to shop!"

"Your staff is always friendly and helpful! Thank you!"

"Customer service"

"The BEST customer service anywhere! "

"The staff is very welcoming and friendly. The items stocked in the store are of the highest quality. You have amazing things for sale."

"As always, I received a cheerful greeting as I walked through the door and the offer to assist me. Love it! The sales person applied himself to my mission and did his best to locate, then research the object of my visit. Sadly, I was looking for something that does not exist (11x14 printer paper), but I came away with the next best thing (11x17) and a smile on my face. Thanks again for being there! "

"Staff is always smiling, always polite, and always greets customers right when they enter the store - we love it!"

"The variety of CWU swag is great and I appreciate the free shirt Jerrol’s gave me during Orientation. "

"I don't think anything needs improving. I came in for 2 things and left with exactly that. Perfect!"

"Service was excellent, and I was able to combine my book purchase at Jerrols with picking up my weekly delivery of fresh Colockum Hills Farm eggs!"

"Friendly staff If the book is not available in the store, the staff member will order it (if possible). Everything is clean and organized."

"My cashier was very nice and got me set up with the rewards. Also I bought a really nice T-shirt that was very soft and good quality. The cards that I bought were very unique and interesting. Also, the staff were all very friendly and funny "

"Quick service"

"Quick, to the point. Friendly."

"I absolutely loved the staff and how friendly everyone was!!! Jerrol’s has always been my favorite, no needed improvement! "

"I like it that you sell the Valley Musical Theater tickets. It's really convenient!"

"Nothing needs change! Location, staff , service, variety are all excellent! Thank you."

"Love the store- always cool merch of good quality. "

"awesome service, great products, loved it!"

"We've shopped at Jerrol's for over 40 years. Always great service, good merchandise, and if they duo n't have it this case get it for you."

"As always, friendly, helpful staff and a plethora of goods (arts, crafts, office, gifts,...) from which to choose!"

"Keep it up with the spray paints. "

"Employee told me you didn’t carry the item I requested and showed me an item priced twice as much. After looking on my own for a few minutes I found the original item I requested."

"I was able to quickly find the item I was looking for, and I was surprised to find a product that I didn't think I could get in Ellensburg! Also, my cashier was super friendly!"

"I just love the whole store!"

"Ice cream/coffee next door ??????"

"I was immediately greeted when I walked in the door. When I approached the register, someone immediately came to assist me. Everyone is always very welcoming and professional."

"I always love how neat and tidy Jerrol’s is. I love how easy it is to find what you’re looking for and the quality of items available is amazing. "

"Friendly "

"The staff was very friendly and helpful. "

"The girls there that day were very helpful and friendly. "

"Staff very friendly and helpful!"

"Friendly staff, good selection, price "

"I came in with a close friends family and they had nothing to say but good things about the store and the people in it, and I agree! I've been in twice so far and the women working there were so kind and helpful! I can't remember their names or else I'd credit them, but I was there friday the 28th around 6 or 7, so the two women working at that time. They gave me advice about starting at central, and honestly made me feel more comfortable about the change."

"It’s nice to be greeted when I enter the store, and the staff then gives the space for me to browse."

"I came in to purchase tickets to The Music Man, was quickly and efficiently help and on my way to continue my errands for the day. It's nice that your establishment offers so much to meet the needs of our community."

"Jerrol's always seems to have exactly what I'm looking for. Great staff also! "

"I came into the store with my coupon and also the June 19% savings, to see what I couldn't go home without. I first looked for a hostess gift, and found the perfect little book (I stood and read through the whole thing because it was so interesting). Then I found the perfect grandson gift, a "The Crazy Scientist Lab" Optical Illusions kit. And then I found the perfect card for a special friend. This happens so often, to make the "perfect" purchase at Jerrols!"

"Was promptly served "

"friendly staff"

"I have no recommendations for improvements. You are just perfect for my shopping needs. I like that I can easily find what I need (great layout for merchandise), but know that staff is right there if I do need help."

"I love the unique children's gifts and crafts! I would like to see more affordable pricing."

"I purchased four wonderful books for my Wife's birthday. I like what I see, and I cannot think of any improvements. If I ever think of improvements, I will let the staff know."

"I came in to buy butcher paper and lots of it. It happened to be anniversary day is I got free ice cream in the mix! I had my baby with me, asleep in her car seat. When I went to check out an get to the car there were multiple people willing to help and the cashier I went to really went above and beyond to help me. The whole trip made my day!"

"We love your store & the friendly staff! I always make a point to stop in when visiting my student at CWU, you have a great selection of CWU gear and always something new. Along with a great selection of school supplies too. Then we go next door and get a ice cream. "

"Your cashier was so so so friendly, helped us with finding what we were looking for, laughed at my stupid jokes, and just made our visit very pleasant. "

"The staff provided assistance with out being asked they asked us what we needed and then insured we found what we are after"

"Kristy took a lot of time with us to make sure that my son ordered the letterman's jacket he wanted!"

"Friendly service and very helpful!"

"I appreciate being greeted when I come in the door. Makes me feel like I'm among friends who are happy to see me."

"Your staff is always so helpful & kind. I always enjoy my visits to Jerrols!"

"Employees were very friendly "

"I was looking for a specific type of calculator and one of the employees was very helpful. I really appreciated their help!"

"As always, the staff is friendly and helpful without hovering or hard-selling. The selection is terrific. I can always find something that will delight me or the person for whom I need a gift - often, both!"

"Always a pleasure to shop at Jarrols. Pleasant and professional staff. "

"Friendly, knowledgeable staff; Items we need easy to find. Jerrol's is awesome!"

"Excellent customer service! Everyone at Jerrol's is ALWAYS beyond pleasant and professional!"

"I enjoy the employees and how friendly they are. "

"Very friendly staff and great customer service. Not too eager but reached out to see if I needed anything and then was very gracious as I looked around."

"I ran in for last-minute gifts knowing I'd find something--and I did including wrapping supplies. One stop shopping, which was all I had time for!"

"I love the friendly helpful staff. There is a great variety of items in the store and I always find something I want."

"I appreciated the customer service and friendliness of staff. Some products are steep in price."

"Your worker was so amazing keep up the work she helped me complete my graduation! Thanks "

"I liked the flexibility of the staff in helping me with the coupons I brought in, it was very appreciated. "

"I enjoyed the friendliness of the cashier. I would have wanted to see more notebooks of various sizes with paper backing instead of plastic. I’m trying to stay away from plastics and other hard to recycle materials, but the only 3x5 spiral notebooks had plastic backing."

"Store is always bright, clean and well-organized with smiling friendly faces at the registers. Nice variety of unique gift items. I made my visit today specifically to buy some Rill’s soup mixes to pair with a Crick Pot gift I’m giving. Great selection!"

"Found the book and stickers that I was looking for."

"Found the book I wanted, in the warehouse and found great pens. Friendly helpful service and ice cream next door. What more does one need? "

"I liked how friendly staff was! Very kind and professional."

"Love the friendly clerks and the product availability. "

"The staff are always very helpful and eager to assist, when needed or requested. They go above and beyond to help locate items in the store. "

"Friendly and helpful"

"It had been a long time since I had been in the store...almost 20 years, so a lot had changed, but also, enough was the same that it made me feel comfortable and I knew where things were. Additionally, 20 years ago, when you came into the store, you were greeted with a friendly hello from one of the staff members--that also hadn't changed. Little touches like that matter a great deal. "

"I came in out of the hail storm to find my favorite monthly planner in stock and ready to buy- thanks!"

"PLUS:: Good inventor of RC parts, assessories & vehicles MINUS:: don’t match internet prices"

"As an independent artist living in Ellensburg, my visits to Jerrol’s are through each month. It is always a delight to go in each time, and because the atmosphere is so relaxing, I often just go in to wonder around for inspiration. Just love Jerrol’s!"

"Jerrol’s is consistent in both service, variety of products and quality of products. I appreciate this store as I have for years."

"Friendly staff, plus I found art supplies that I had oreviously thought I would only be able to access online!"

"Everyone is always very helpful and friendly "

"so friendly!"

"Happy to see you are selling pentel hybrid technica pens for art. I have been using these for years and they are wonderful - the best. Suggestion : displaying them more prominently; single pens size selection also.Better sales perhaps. Always great service."

"Great greeting card selection!"

"Friendly staff"

"I liked the friendly cashier."

"I loved the gift wrapping station. It really helped us out for our birthday party that same day. So awesome!!!"

"The staff at Jerrol’s went above and beyond to help me find exactly what I needed. If they didn’t know the answer to my questions, they went and found them. I had originally thought to purchase my item on Amazon but would rather support my local businesses - I’m so glad I did!"

"I just like supporting a great local business. "

"i purchased a book with large print over the telephone. i wish i could remember the ladies name who helped me as she was so helpful for this old timer."

"Great CWU shirt designs!"

"Helpful sales associate, friendly staff, well organized and clean store."

"Staff is very friendly, knowledgeable and helpful. In the 11 years of frequenting Jerrol’s, I have never had a bad experience in the store. "

"Thank you!"

"Friendly"

"friendly, helpful staff"

"Friendly staff and a lot of unique gifts!"

"Great customer service"

"The young lady who handled my transaction was not only efficient and courteous, she was a delight to meet! That said, I've always had exceptionally good customer service at Jerrol's. I'm just not much of a shopper as I already have more than I need in material goods. I shop only for gifts and groceries as a rule. I can't think of a needed improvement."

"Staff is always knowledgeable, helpful and friendly. No improvements needed. Just keep doing things the good old fashioned way! "

"I love customer service. You folks exceeded my expectations. Keep up the good work. "

"I do wish there were more craft items, but I love the selection of art supplies."

"Smiley, quick service"

"Your staff is always friendly and eager to help. I specially appreciate the friendly welcome by your door greeter. Sorry I can’t remember his name but he is always friendly and says hello. "

"I like how when you walk through the door they greet you make you feel welcomed. "

"Super friendly and helpful staff. Quality selection! "

"Staff is always so friendly and helpful ??"

"I had some coupons expiring so I needed to come in and use them soon. Glad I did! I love all the fun little items you have by the candlewick products. Always a good find! I also bought some backpacks, I've been looking for one for a while and I really like the toddler size ones you carry! Bonus that they were made out of plastic bottles! Very helpful and pleasant staff members. Thanks again!"

"I found a special edition for a book I didn’t even know I wanted. I always love the Jerrold thinks outside of the box on some of the books you carry. I’m always excited about what I will find when I come in. Thank you!"

"I very rarely give an excellent review. However, I rated your store highly because of the customer service. In a lot of places the employees are not focused on the customers but your staff is always attentive, available and alert to my needs. Sometimes it is just directing me to certain merchandise or it could be returning an ink cartridge that for some unknown reason my computer decided it would reject it. Your staff is always cheerful and helpful. "

"Friendly and helpful staff, great rewards program, love the community involvement of the store. Overall a local favorite! "

"Your cashier was very pleasant and friendly. The cards I purchased are lovely and well priced and I certainly enjoyed having a $10 reward card to spend!"

"Awesome customer service, as always. Great selection of recycled wrapping paper and thank you cards. "

"When I go in, I find don’t have to sort through items that in the end just collect in the house. Rather, I find good items that kids will use often and enjoy. "

"No improvement needed here. Always a great trip in."

"Olivia and Jorge were very helpful. I was shown some featured staff favorite books and purchased one I never would have thought to purchase otherwise. "

"The staff is always friendly and very helpful in finding the products I'm looking for"

"We artists get picky about our tools. I sent my helper with samples of some very specific items. Whoever helped her find them did a very good job. She came back with exactly what I sent her for. What's even more gratifying is that you had them all in stock. Thanks"

"Every single associate always takes the time to help me find the things I am looking for, or needing. Most personal, and I would say "above and beyond" the customer service of any other merchants. Y'all carry so many different things, I really couldn't ask for more; or, anything different. "

"Every employee was friendly very helpful and focus on my needs"

"Costumer service is wonderful. Friendly and helpful!"

"Always excellent service."

"The staff is incredibly helpful and friendly. I feel very fortunate to have such a great store in our town."

"Helpful customer service "

"I found a very wonderful book to buy for my Wife. I plan to give it to her on her birthday, and I am sure she will enjoy it."

"Ink cartridges were easy to find and in stock"

"Staff member was very helpful.. I was in a hurry and got in and out quickly.. "

"I think you could use more notebooks, but I love the whole store otherwise"

"Beth is very knowledgeable what Jerrol's has available and/or what can be procured. She has an amazing memory and professional decorum to help her appreciative customers feel their needs are met."

"The Jerrols employee who served me was super friendly and efficient...and I was able to pick up my fresh organic eggs from Colockum Hillside Farm!"

"Applied the discount that was offered while we were out of state last month"

"It's like pulling into a Les Swab. The staff greets you graciously as you walk in, immediately ask if you need help and generally shows interest in you at check out. Great work staff"

"I was looking for something the store doesn't carry, but the staff did their best to try andnfind it for me. They couldn't, but they tried and that was nice."

"Jerrols has been around for many years. I used the store when I did my undergrad and grad work. Rolf helped me out during those times so I feel the need to return the favor by spending money for teaching in his establishment. Burton Gray"

"My son and I were personally greeted when we came in the door. The staff member came right over to us and asked if we needed help finding anything. I told him we were there to wonder around and spend our reward certificate. The staff member was very up beat and jovial. When we checked out the person was very happy and helpful. It was a very positive personal experience and I enjoyed purchasing my book."

"Who doesn't like it when the boss himself comes out to see what you need? Thanks!"

"I was buying slime kits and the sales person warned me that one required me to buy contact solution. Not what I wanted to do! Oh how I appreciated his expertise! Also noticed the child abuse bookmarks. May you should have autism awareness bookmarks right beside them. "

"I found everything I was looking for and then some. My cashier was a peach as usual. No complaints. "

"Great selection of books"

"I always like to shop at Jerrol’s for unique gifts or when I’m working on a craft project. The staff are so friendly and helpful. Plus it smells good in there… like Winegar’s ice cream!"

"Over all helpfulness if staff. Larger selection of gift type items."

"The friendliness and product knowledge of the staff."

"The staff is always wonderful. I love that I can purchase something and wrap it there. I just wish there was a better assortment of journals."

"Like the people, they are so welcoming. A wider array of colors for cardstock by the piece."

"Jerrols is a “get ‘er done” place. Plenty of time leftover for “dollar scoop” night too! "

"I like the costumer service. Limited supply of products. Products are cheap, but come at a high cost. Need more options for discounts for students. "

"I am so glad you continue to stock good art supplies and canvases in so many sizes. "

"The young lady who helped us select our supplies was knowledgeable and friendly!"

"It was great!"

"You had everything I needed. Staff was knowledgeable & helpful. Thank you"

"Great visit, I explained what I needed staff ordered it, quick fast and convinient! I highly recommend Jerrol's!"

"Staff is always friendly and helpful! I can almost always find what I'm looking for."

"Nothing! Always friendly staff"

"Great customer service. I remember my mom taking all of us kids to Jerrol's to get our Lourdes Academy school supplies way way back in the day."

"I like that I found just what I needed, and it all cost less than expected! "

"I recently changed my phone number and address and the person who helped me out was quick and efficient while retrieving the information. Thanks for not being awkward at checkout. bless."

"The young man was so helpful. Always a good experience at Jerrol's!"

"Staff were very friendly and helpful!"

"Everything was amazing. The only downside of our visit was that there was no S or A in wax seal stamps."

"We came into your store to purchase magnets and a mouse pad and were shown exactly what we wanted. We ended up buying a book I've been thinking about getting, and also the very cute Easter cards which we just "stumbled" onto! Perfect for the people who will receive them. Thanks for one more pleasant and successful shopping trip to Jerrols!"

"I was searching for a birthday present for a 12 year old who loves art and science. Your staff member helped me pick out some good options and one goofy one: Owl Puke. I can hardly wait to see how the 12 year old reacts to that one! I hope the scientist in her loves it. More to the point, your staff member was delightful and helpful as she (and all who work at Jerrol's) always is (are)."

"You had even more variety of what I was looking for in stock than I expected. It was hard to choose but I was pleasantly surprised by your offerings. You're often my first stop when it's time to give gifts and I almost always find what I need. I like to make sketchbooks for friends and I'm glad you have a good selection of colorful cardstock sheets for me to use as covers. And a pen or pencil from your writing section makes a great accompaniment."

"We really like how friendly the sales associates are and how they treat customers."

"I thoroughly enjoyed the service that I was given and the staff was very helpful. Much appreciated to all the workers who were there to show me the location of things and also very kind. I don’t think there is much to improve on, they did a fabulous job. Thank you :)"

"Great customer service from the time you walk in the door till you leave they are always friendly and helpful "

"N/A"

"I have never been before and I loved the options available to us in terms of stock. It was a Wonderland of stuff. I will absolutely be coming back."

"The cheerful greeting when I arrived! "

"Ordered books, phone call was friendly and helpful. Books came in a timely manner. The girls behind the counter were friendly and efficient."

"You have a wide variety of supplies and very nice staff! Keep it up!"

"The attention and consideration given to my inquiries and the ever-present Jerrol's willingness to go above and beyond! Thanks to Beth, Olivia and Rolf."

"I always look forward to shopping at Jerrols when I pass through ellensburg I am never disappointed with products or service "

"Very friendly, helpful, respectful staff"

"Was offered help twice and many brands and items to choose from. Always know I can find what I need here and can get good service."

"Lovely Happy Birthday gift of coupon for costs of purchase slimming."

"Friendly staff, I was greeted when I walked in and the cashier was pleasant as well. I always find something unique."

"A smiling face, the correct ink and out the door! It is a pleasant experience even when there is not much to it. Thank you!"

"Everyone is helpful and kind. I'd love to be able to purchase metal reusable straws from y'all."

"The staff greets you as soon as you come in and offers to help you find what you need. They are always very kind and helpful. It makes for a great shopping experience!"

"Sales staff showed me more items that were on sale in a different place than the jewelry items regular display. This way I spent more money than planned but purchased findings that I needed at sale prices."

"Customer service was excellent. CSRs aided me with ideas on products to complete my project ."

"I highly recommend. Friendly, knowledgeable, helpful and local store."

"Had what I wanted in stock, Fast check out, Friendly employees."

"The staff at Jerrols is always friendly and helpful. The wide selection of items ensures that I can always find some version of what I’m looking for. "

"I bought 2 black foam boards (32x40) and she offered to bag them. She let me know they had giant bags that fit the boards. I was extremely grateful since I always struggle in carrying them and it was easier having a bag to hold them in"

"I had driven all over town looking for ice melt. You were the only place in town with any left. So grateful for awesome service by Kendra. She even carried it out to my car for me. Thank you!"

"Your staff is always welcoming. "

"I love all the seasonal stuff!"

"Jerrol’s Had exactly what I was Looking for! "

"The prices are always great!!"

"The items in the store are attractively displayed which makes it easy to locate what we are looking for. As always, the staff are attentive, friendly, and helpful."

"I always receive a warm “Hello Pam” every time I pick up my art supplies. The staff is very knowledgeable and courteous. Jerrol’s has everything I need to run and supply my business. A very warm and inviting atmosphere, just a joy to visit their business!"

"Excellent service every time"

"Friendly service"

"Customer service is outstanding. Very helpful and friendly. Only recommendation i would have would be adding more options, cheaper options for model hobbies. "

"It is always such a nice place to shop. The clerk who checked me out worked extra hard to make sure my discounts were as effective as possible."

"I was able to pick up a book I'd ordered, some ink pens, and fresh eggs from Colockum Hillside Farm all in one visit!"

"Visit with the author!"

"Kendra was so helpfully every time I come in , very sweet."

"The staff at Jerrol’s is always friendly and helpful! "

"supporting the local schools, having the author they are having visit books on hand. Made buying her books super convenient. "

"Thank you for having a vast selection of the Author books for next weeks author visit. I appreciate the friendly associates you have working the checkout counter and also the Owen’s vending machine. "

"Excellent! You carry high quality products and I know just where to go for them. This time was a mole skin notebook for organizing my thoughts."

"I always enjoy visiting Jerrols. Friendly service with a smile."

"I am always greeted when coming through the door but the cashiers aren't pushy or too friendly. I love Jerrols!"

"Love the staff here!"

"Convenient Business Hours!"

"Jorge was so nice when I went up to pay for my bankers boxes. He was friendly and interesting and interested. My compliments, as usual, on the staff you find. They are terrific!"

"Everything is so neat and organized. Makes finding things I am looking for really easy. "

"I found exactly what I needed and 2 gifts for special people too. The staff always greets you as soon as you walk in and they provide wonderful service as well."

"Had what I needed. Was in a hurry. Check out was SPEEDY! Yahoo! "

"I am always greeted cheerfully by the Jerrols team and find high quality products. Thank you Jerrols!"

"THE YOUNG LADY WORKING WENT OUT OF HER WAY TO GET ME THE ITEMS I NEEDED. THEY WERE NOT OUT ON THE SHELF SHE CHECKED THE INCOMING INVENTORY AND SEEN IT WAS IN SHIPPING SHE CALLED BACK AND HAD IT BROUGHT UP TO THE COUNTER. I APPRECIATED THAT VERY MUCH CONSIDERING I LIVE 30 MILES AWAY."

"I always come in for ink cartridges and you always have the # I need. I know I could shop on line but I like to support you! Love also the greeting card selections..more blank ones would be great."

"Always a pleasure to see the team's friendly faces when I come in for art supplies. Thank you for making it easy to get what I need!"

"Incredibly friendly. "

"Arrangement of product, I found what I was looking for quickly. "

"Had needed item in stock. Pleasant visit."

"Every one is always so nice, so helpful."

"The customer service is always top notch! I really enjoy going to Jerrol's for my scrap book making supplies and for craft items that our children use at church. "

"every is fine the staff was really good."

"Everyone was helpful and very friendly. Quick to check out too. "

"The staff at Jerrolls are always friendly and helpful! "

"Kindness of the clerk"

"Sales person was very friendly, but did not know much about RC products."

"It’s nice when staff recognizes you :) "

"We were looking for a particular clay. Your employee put me on hold and went and found the product. When we came in he took us right to the spot, explained differences and was very helpful. While checking out, the staff is always very kind and makes sure we found what we were looking for. Thanks!"

"Jerrol’s is the perfect small town store: you feel known by the staff AND they can get anything you need. It’s a joy to see Kendra, Laura, Rolf, Corrie, and Jessica. "

"I love how welcoming your staff is and how personable they are with each person who walks through the door. "

"I liked how there was a variety of items that I could choose from! Especially the candle collection! But, since I live in the dorms I can't use them and so scented waxes would be cool."

"Everyone is so friendly. I am always asked if I can be helped and the clerks there seem to know their inventory."

"Customer service and seeing Rolf Always a pleasure."

"Sales clerk took a lot of time to help me find what I needed "

"fast checkout"

"The staff is always friendly and eager to help without pushing sales. "

"The venue was clean, and the set up for Valentine's Day was very nice. "

"You'll are great!"

"Always helpful"

"the employees were very friendly!! I was looking for a small birthday gift and found so many options I had a hard time choosing! love this store!! :)"

"The staff is super!! "

"As always, the clerks were efficient, knowledgeable and friendly. Jerrol's is a great place to shop"

"Store is neatly organized. Staff were friendly and helpful but not pushy. Items in store are of high quality and unique to other stores in Ellensburg."

"Just came in for a couple things, and saw other things I needed :)!!"

"I just love coming in your store, inviting and relaxing!!!! Your staff is always very welcoming and ready to assist. Great customer service."

"Everyone is friendly and very helpful. Customer service is obviously a priority."

"Last visit was great and I haven't any idea of what to improve- It is all fine!"

"Very helpful staff, even though I knew where I needed to find the items that I was looking for. "

"perfect"

"Super friendly staff!"

"Staff is very friendly and knowledgeable "

"I love visiting the store and always find new things that i did not realize you carry."

"we don't thin you need to improved on anything "

"The store is laid out well, nice variety of supplies, and very knowledgeable and happy staff. I especially like that you co-exist with Winegars. Please try to keep prices down. "

"The staff was helpful and it is always nice getting the award points."

"The outstanding friendly customer service!"

"I love everything about this store! Keep up the good work and the friendly service :) "

"Always happy to shop at Jerrol’s. Service is quick and friendly, and if they don’t have what I want they’ll get it."

"The staff is absolutely wonderful. Kendra helped us yesterday and she is so sweet and went above and beyond to help us find what we needed! All businesses should have the friendly and outgoing staff that you have - the world would be a much better place!"

"Always greeted and assisted by smiling, polite, helpful staff. Love that we have you here in town for office supplies and such."

"stock up on books. some books I was looking for that I know you had only had a few copies that sold within a few minutes. "

"The atmosphere is awesome the water color paint palette options are hella lacking though."

"It was fun to have all the activities and giveaways."

"I liked the atmosphere of after hours"

"I love how friendly and inviting the staff is. I always feel welcome!"

"Always enjoy how friendly the associates are and how helpful they are."

"I was last in to pick up a package sent there. I was in and out quickly and the staff was welcoming and helpful as always."

"Staff friendly and helpful. Quality of merchandise great."

"All is great!!"

"We always love the unique cards and kids toys- Jerrols is our go to spot for birthdays."

"Jerrol’s always stocks what I need. Shopping there makes efficient use of my time! Plenty of time leftover so I can visit Winegars next door! "

"Staff is always friendly and helpful. Easy to find items that I need to purchase!"

"The girl behind the counter was super helpful!"

"There is a great selection of things to give for gifts, which is exactly what we came in for today. "

"The young gentleman who helped us was very friendly and went out of his way to help us look into ordering a specialty item that was out of stock to pair with the item we purchased. "

"The staff was very helpful and we purchased what we needed."

"Staff is always very helpful and pleasant to talk to."

"Customer service was top notch"

"I’m always greeted when I walk in and the young man was very helpful in finding/ordering what I went in for."

"customer service was very helpful the minute we walked through the door. Helped us find everything we needed. It has has been a pleasure throughout the years, doing business with you. thank you"

"It feels like family when you walk in the door."

"The gentleman who greeted me right when I walked in and assisted me thru the whole process, and that's why i signed up. "

"It is always a pleasure to shop at Jerrols. And this trip was no exception. I needed a thumb drive to back up my home files and your staff person was extremely helpful in finding what I needed. "

"Love the laid back atmosphere and being able to come have a cup of coffee & do work."

"The quality gifts I was able to find for my grandchildren. "

"Wonderful selection! Thanks for the sale on kid's toys right before Christimas! Staff was helpful & checkout was easy, attendant was jolly & sweet. Thank you!"

"Customer service was awesome! I would like to see more classroom supplies for teachers. Looking for way more bulletin board options. "

"Helpful staff, good humored staff (they enjoy working for your company), and the unique selection of gifts"

"The selection is fabulous and the atmosphere is friendly. I enjoy Jerrol's and have no recommendations for improvement."

"Love staying local!"

"Rolf was so helpful to me. It was such a pleasure talking to him as he showed me around."

"Everything was great!"

"The staff is always tentative and knowledgable. The store looked festive and beautiful for the holidays. The gift selection is wonderful, and they always order great books that I request! Maggie Patterson"

"Never disappointed with the staff "

"I love Jerrol's and have been a customer for many years."

"Customer service."

"Very friendly and helpful staff as well as a good choice of gifts for every age. Codi rocks!"

"Several different employees greeted us as we browsed through the store. Then when it was time to check out, the employee who rung up our purchase was friendly and helpful. Keep up the great work!"

"I did not see anything that needed improvement. "

"I always enjoy the friendly and knowledgeable staff!"

"The book I ordered came in 2 days later then your crew said it would. Other than that everything was very good!"

"Selection of CWU garments: 100% cotton Is a must Being able to find 5X and 4X for gifts Thanks "

"I was able to find gifts for my two granddaughters that were unique and educational. For the 5 year old, I bought a stencil set with markers and crayons. And I found plastic stacking donuts for the 2 year old. My husband bought a 2019 calendar for his home office. It was a very successful shopping trip to Jerrol's for Christmas!"

"The staff is amazing. Every time I walk in I’m greeted right away - and that is not the norm anymore in most businesses. And Kendra even greeted me by name! She’s awesome. "

"Great service and selection"

"Customer service at Jerrols is always excellent. "

"There was an on sale item that rang up incorrect in price. However the gentleman fix it quickly and it wasn't a problem. "

"Bring in more authors for readings and talks. "

"The staff at Jerrol's are always helpful, cheerful, and thoughtful. On this visit, the young woman checking out my purchases helped me maximize them to receive the $5 bonus on offer. I love this business - Rolf sets the standard for community-mindedness, and the staff make every single visit enjoyable and worthwhile."

"You have a nice variety of things. "

"The staff is always pleasant and helpful! They know who I am and strive to meet my needs. Their help in organizing my supplies for my office was extremely helpful and I love that they stock my supplies when delivering an order."

"helpful and polite"

"The sales gal was extremely helpful and had a wonderful cheerful attitude which you rarely find anymore. I appreciated it."

"I walked in and was immediately welcomed and assisted! "

"Love Jerrol’s! I had a special request regarding a book that I ordered, and the Jerrol's clerk went out of their way to make sure that my request was honored. That didn't surprise me in the least, though, having been a happy Jerrol's customer for 30+ years. "

"The friendly, helpful staff and your overall commitment to customer service are something we can count on. Thank you!"

"I was looking for 3 specific books that were in the holiday book flyer from your store. Thanks to a nice young man I found out two of them had been sold out. But he found the third one which I purchased along with two other items for my grandson. Always a good experience when shopping in your store."

"I always have a great experience! I like the small town service. Staff is always willing to help out and assist. "

"I like that I can order many books from you that I find online and most you can get at nearly the same price with quicker shipping! Your staff is friendly and goes above and beyond to try and be helpful. Thank you for also have such a great variety of gift items in your store."

"Excellent!"

"I love the unique gifts you carry!"

"This is a fun store. "

"Staff member who dealt with us was very helpful and courteous. I liked the seasonal displays also."

"Cheerful helpful service. Enjoy coming to your store !"

"getting everything i need in one stop"

"Very friendly staff Super helpful if you have questions"

"Convenient hours and the items I needed—thanks!"

"I liked that the product I needed was in stock and the staff was ready to assist me if I needed it. I also appreciate that the staff always greets me when I walk through the door."

"The areas are open and clean, able to get about in the store. Cashiers are always smileing and willing to help. And in changeing weather it is not too hot or too cold inside. Some stores you don't know whether to wear your coat or take it off."

"I always come to Jerrols to buy birthday presents. There is great selection and useful gifts for the younger kids. "

"People are knowledgeable and friendly. If someone doesn't have information needed, he or she finds someone who does know. I always feel comfortable at Jerrol's."

"I love the friendly atmosphere and the wide selection of stuff! I come to you guys for all of my art products and projects, and you always have what I need and more!"

"jerrols is a great store to shop at for gifts. They have a great buyer. There is a good variety of affordable items displayed for shopping ease. Thanks. "

"Staff was welcoming and friendly! "

"Very easygoing navigate through and quick shop"

"Friendly staff. Most places in Ellensburg that hire college students are not friendly atmospheres. Jerrols has a friendly staff that is nice and helpful."

"Always love the unique selection. "

" You guys have a very cool store, staff is always friendly and upbeat, and your book selection is fantastic. I will probably stop in every time I am in Ellensburg."

"A staff member helped me find everything I needed!"

"You all never disappoint me."

"Your staff is always helpful above and beyond. They all seem to really like working at your store."

"I was unable to locate some of the items I was looking for. The staff was more than willing to help me locate them but when unable to find them they ordered them for me. They always do."

"I love the holiday decorating!"

"Love the customer service, as I always have. That's why I keep coming back! :)"

"Always love shopping at Jerrols. Creative gifts, great books, and lots of art supplies. "

"Thank you for the birthday coupon. Very much appreciated. Exceptional service as always. One of the most friendly and helpful stores in Ellensburg! Keep up the good work."

"Staff were very friendly."

"Everyone is always so nice and helpful"

"I love all of the new products, especially the seasonal items! "

"customer service-always friendly and helpful"

"The young man was awesome!! Showed me the different options for paint and accessories and stayed close by to help!! "

"Always feel welcomed by staff"

"Jerrols had the item we were looking for and priced reasonably. The young lady that assisted us was courteous and knowledgeable in directing us to the item and equally helpful in the check out process. We are new to the area and happy to find a source for our office needs. We will definitely be shopping there in the future."

"In the digital age, it is great to see such a large selection of children's books available - I found more than I had hoped for!"

"You had Hanukkah stuff! The first store in town that I’ve found that has anything."

"JERROLS's service is always great. The employees are friendly and helpful. They are ready to help you find an item or suggest ordering it. I like all the new inventory and gift items. Thank you for an awesome establishment! "

"No need to improve. Your employees are invariably helpful in finding the things I want."

"Kendra always welcomes me with a smile and is quick to help me find what I need and sometimes a little something else that I hadn't thought about."

"I was looking for material to bind some study materials. I thought it might be an obscure item and not likely to find. I found lots and the quality exceeded my expectations."

"Was able to preorder a book I was looking for :)"

"Friendly staff greeted me upon arrival. "

"Super friendly staff and easy to talk to"

"Thank you so much for the ten dollar reward. Was able to purchase a wildcat hoodie for great granddaughter. Thank you. What a nice surprise."

"I liked how everyone was friendly"

"Great service!"

"The clerks are always polite and friendly and helpful."

"I always love the quality of customer service at Jerrol's! The workers there are always friendly. The products always are of high quality, though sometimes I wish there were more gifts that were less expensive. Great place to shop though!"

"You always have my every office need and I don't have to travel to another town to get those items. Thank you for that!"

"Very friendly and helpful staff! Thank you!"

"It was quick and simple."

"Your staff is always so friendly and helpful. I always know that when I go in to your store I'll leave with what I need. Thank you!"

"Best variety of art products in Ellensburg!"

"Cody was an absolute lifesaver tonight. It’s my 24th anniversary and I made this special, custom card for my wife. However, since I printed it on a piece of 8.5” x 11” paper and folded it in half, Jerrol's didn't have an envelope big enough for it. But that didn’t stop Codi — she told me she knew how to make an envelope from a sheet of paper, so I bought one your fancy Italian hand-made art papers, and she worked with me to get it done quickly, right there in the store!"

"Always so friemdly.amd helpful in finding anything you need. Love going there!"

"There was a chatty customer ahead of me and he was content to speak at length with the clerk, so the next clerk saw the need, jumped ahead helped me out, very quickly. Thank you!"

"My kid loves the balloons that your very friendly staff tie on her wrist!"

"My parents LOVE to come visit me, and I think it is because they love coming to your store. They always comment on how friendly the people are, and a nice selection of gifts. I don't think they have ever been in without buying stuff! "

"As always, Jerrols had what I needed! "

"Unique crafting supplies and childrens books"

"Staff was cheerful and helped me search for a gift for my mom. Staff was kind to my 3 year old which which is not always common when shopping. I loved the wrapping station. I will be shopping for christmas presents at Jerrolls!"

"The woman who helped me find just the right 2019 work calendar was gracious, kind and professional. Much appreciation! "

"There are always cute seasonal items and everything is neat and in order. "

"Helpful staff and easy checkout."

"What I have always loved the most about your store is the excellent customer service. I had forgotten my 'Pumpkin Postcard', but the girl helping me just looked it up and said no big deal. Then I forgot the number for the printer ink I needed, so she looked that up too. All without making me feel like a dork or a nuisance. She even approved my pumpkin selection ~ you guys are the best!"

"No improvement needed"

"I came for the art supplies, and was happy with your selection. I would love to see greater variety in stock of large, single-sheet paper, particularly heavyweight watercolor. "

"I really appreciated the customer service, especially by a young gentleman that was nearby who offered to take my things and hold them while I was still shopping. Very kind employees."

"Great selection, and helpful staff!"

"They provided information to make my choices with confidence "

"Everything is great!"

"We were able to call and describe what we were looktfor and the gal found it and held it for us to pick up later that day "

"Staff was super helpful, very good offerings at the store."

"As soon as I walked in your store, I was greeted by a happy employee. He asked what he could help me find. I told him and he knew exactly what I needed and where to find it quickly. I had a great shopping experience!"

"Friendly!"

"How friendly and helpful the staff is the second you walk in the door. Makes a person feel important. "

"I like all the different items that you don't find in other stores. "

"This was my first visit to Jerrol's (I live in Enumclaw and visit Ellensburg about once a month when travel conditions over I-90 are good ;-) I've driven past your building many times, never suspecting what a fun place it is to browse and relax in - I enjoyed a nice iced tea after shopping. The staff were all very friendly and helpful - I love supporting local businesses with such fantastic customer service! I will make Jerrol's a regular part of my visits to Ellensburg in the future :-) My only suggestion might be to include at least 1 or 2 dairy free choices among all the wonderful ice creams. I'm lactose intolerant and had to pass on the great flavors you had - maybe I missed it, but I didn't see any sorbets or ice creams that were dairy-free."

"Your staff is always friendly and helpful . Selections are excellent. One of my favorite stores ! Thank You!"

"I liked the promotions and organization "

"Really enjoyed the CWU night this Wednesday! Way to keep up the energy through a busy evening!"

"I can always count on the product I need being on the rack and in stock."

"I liked how there was a variety of options and items available. I was, however, looking for a purse but there was only three and I wanted one but it was expensive so, I decided not to get it."

"I think more friendly contact between customers and employees would be nice. I don’t always feel very welcome when I’m there. "

"As usual, I'm always happy with your products and service. So glad you're a part of the Ellensburg community!"

"The staff is always ready to help me find what I can't find by myself. If they don't have something in stock they will gladly provide something else that will work just as well or they will order what I need and I can get it in just a couple of days. It's always nice to be received with a cheery smile and enthusiasm to help me find what I need."

"I liked the variety of products available. Especially that you can purchase individual tax forms, as a small business i never need 50 w-2's or 50 1099's which you typically ahve to purchase in a pack. Thanks so much"

"The friendly atmosphere and eagerness to help customers are noticed each visit. We have been customers for many years and the same friendliness and eagerness to help have been the main reason we continue to be customers, along with the great quality of merchandise."

"Friendly staff and great selection "

"Wide selection. Free Pumpkin! Always great staff."

"2nd cashier saw us waiting and called us over. Appreciate the efficiency. "

"Great selection of watercolor paints and very helpful staff. "

"The staff is so helpful and friendly. I love shopping here! "

"The friendly staff and variety of products."

"Service was great (as always). I was warmly greeted by staff and helped immediately. I always know I will receive excellent service at Jerrol's. "

"Your staff is always friendly and helpful. I look forward to my visits to your store."

"No improvement. Cool toys and gift ideas for Christmas."

"I appreciate how helpful your staff is. "

"Very friendly and helpful. She knew her "stuff" about letter-man jackets. "

"I would love to see more rc parts/ batteries. maybe bring in some nitro rigs. I'm always out of glow plugs and am forced to buy online. would love to spend my money locally though! "

"I just enjoy Jerrol's overtime I come in! We were looking for Mad Libs and got the last on on the shelf! Even things like the music makes it a good time to be there! Thanks!"

"The customer service was great! I walked around for a little bit looking for greeting cards, and within two or three minutes someone asked if I needed help finding anything. I was showed several options for what I was looking for."

" Jerrols is the go to place for me. The staff always gives you a warm welcome. If you can't find it....they will, and, if they don't have it, they will get it !!! I love going to Jerrols !!!!! :) "

"I loved seeing all the fall decor and new candle smells."

"You had the art supplies I needed! Thank you!"

"Great customer service! Very friendly and personable."

"merchandise was nicely arranged"

"Knowledgeable staff and very helpful."

"Very helpful staff!"

"The cashier was very helpful in changing my address and in verifying that I was selecting the correct ink for my printer. She greeted me with a smile and was very friendly. "

"The staff are always so helpful and take the time to point me in the right direction when I’m looking for something specific. Always friendly as well :)"

"it was the bees knees"

"+Selection of art supplies -Ease of locating items"

"I like that there were new flavors for the months/an event. "

"Nice selection of CWU garb. Always excellent selection of art and office supplies. "

"Kendra is always super sweet to me, and always willing to help me find whatever I need !"

"People were friendly. "

"I was able to easily find the items I needed."

"Very accurate and nice customer service."

"I loved the selection of children's toys/hands on crafts. These are perfect for gift giving."

"The staff are always so friendly and will be honest about pricing and events! "

"Your staff is always professional and friendly and willing to help. They are a reflection of the type of customer service I have come to expect at Jerrols. They could teach other businesses in town a valuable lesson. "

"I really appreciated the selection made available."

"Got everything l needed as usual. Fun place to shop. "

"Always treated great!"

"It feels good when someone greets you as you enter. I appreciate the consistently friendly and helpful staff!"

"Staff was very helpful."

"As always, you have the BEST customer service ever!!!"

"I came in to purchase "Fear". Staff wasn't sure if there was a copy available but immediately checked on the status and found a copy for me. I also love chatting with the cashiers. They are always focused on one customer at a time. Thank you "

"The cashier was very patient with me and was very friendly!"

"Attentive Service, had everything I needed"

"i didn't know that you carried HP printer ink, for my old Hp Photosmart that uses 02 cartridges. What a nice surprise, since I have to always order them. I always enjoy my trips to Ellensburg, because I get to spend time browsing Jerrol's!"

"Your staff is always helpful."

"A very friendly and helpful staff. They knew the inventory equally well. "

"personal assistance/care and asking for feedback after my project with materials purchased was complete"

"I liked that there is a bathroom available at the attached Winegars;) I thought it was cute that the cashier apologized for my "wait" of about 10 seconds while she was bagging something for another customer. Just stay in business. I don't shop a lot, but I rely on having your store available for office/teaching supplies and books! Thanks."

"The staff was so very friendly and helped us sign up for & explain the rewards program. Unfortunately the item we purchased has a few imperfections we did not notice, so we’ll be needing to come back into the store to see if we can exchange it. "

"Smiles and courtesy"

"Personal assistance to find what I needed in a hurry :)"

"Great ssrvice as usual"

"Staff is always super helpful and friendly!"

"It’s a really neat store! We just moved here and the store felt very welcoming!"

"I thought it was very good. Nice staff and the staff were eager to help you without you having to ask! "

"Staff was very helpful"

"Great staff and welcoming environment! "

"Always friendly helpful folks... Keep up the good work! "

"The staff was very helpful and answered all questions."

"Stay was very helpful. Located a specific item for me when I could not find it. Everyone there is extremely pleasant and knowledgeable."

"Person working at the counter quickly volunteered to show me where the poster board was and explained the sizes and prices of the options. Really top notch customer service. All of your employees and such a breath of fresh air, friendly and happy to help, but not pushy. You must have a great recruiting/training process!"

"I walked through the door when a young girl asked if she could help me. She went with me to the ink and to the counter to pay. It was quick and I appreciated that!!!!"

"Liked the variety of products sold, the friendliness of the staff"

"Large inventory - always find what I needed - and more"

"We are really grateful for the excellent customer service we receive at Jerrold!"

"Jerrol's always has what I need!"

"The store is amazing the staff was super helpful"

"Great customer service always!"

"Jerrol’s always has what I need. And then some! Of course it was a bonus because it was dollar ice cream scoop night. Mmmmm How convenient! Winegars next door! Improvement?? Jerrol’s has it all covered. Can’t think of improvements needed."

"Very welcoming staff, helped with any questions."

"I enjoyed the service and the ice-cream."

"Great CWU gear!!!"

"The sales associate was courteous, knowledgeable and friendly"

"Jerrol's employees are friendly and helpful. Most of the time this store has what I need, if not they will order for you at no extra charge. :) "

"It was easy to find what I wanted. As always staff was helpful and fun to interact with. "

"Great selection of office supplies and good customer service. "

"Staff was very friendly, helpful and accommodating."

"Very friendly and helpful staff. "

"- Variety of products - Finding what I needed quickly - Having what other local stores don't - Knowledgeable staff"

"Everyone is so nice and very welcoming. "

"Everyone wad very friendly and helpful."

"I liked the short distance from parking to store entrance."

"I love that Abby is back!!!!! So wonderful to see her familiar and friendly face welcoming me and helping me (I still need help in the store no matter how many times I've shopped). Thanks for hiring amazing people. I know it sounds weird, but it so matters who is behind the counter because that person can make the few moments you're in the store really great, even special. It is so rare in the retail experience. Thank you for caring that I drop my dollar in your store and showing me that by the way your employees interact with me. I LOVE JERROL'S."

"Friendly quick greeting when entering the store, informative in answering questions and great costomer service!"

"I know that when I come into your store I will come out with what I need. Your staff is always helpful. This time was more special than usual. I came in looking for some supplies to prep photos for the fair. The gentleman who helped me said that if you all didn't have a package of the hanging tabs that I needed, he would get me some from the store's 'stash.' It turned out that you had what I needed, but it was nice to know that you had my back. Thank you!"

"Just moved to Ellensburg! Love this place. Thank you! I am a smal-businessl craft-artisan and it's so good to have a place where I can get supplies!"

"staff is so friendly and helpful. Products are what I need for office plus unique gifts. "

"It's hard to improve on excellence, but Jerrol's continues to succeed!"

"Always great products! "

"Liked the fact fact that you had the item in stock and a friendly cashier."

"Good friendly, helpful service. Keep up the good work."

"Being a teacher, Jerrol's is always a stop I make in August for classroom supplies. Thank you!"

"Great art supplies!!"

"Knew exactly where to go and the book I wanted was in stock, perfect!! "

"As always, it's all about the staff: friendly and helpful without being intrusive if you just want to wander the store. Almost makes it a pleasure to spend money on printer ink! (Okay, I said almost... :D) "

"Great selection of basic homeschooling supplies."

" Everyone is always so helpful and smiling. It's a pleasure to shop there "

"We were asked by several staff members if there was anything we needed help with and they actually meant it. When we asked questions, they went out of their way to find what we needed. "

"Jerrol's is a one-stop shop for my business in Ellensburg. The staff is always friendly and helpful. Sometimes I have a last-minute need for a form or office supply. Thanks, Jerrol's, for always having just what I need on the shelf!"

"Sales people are friendly and helpful."

"Yah, Kendra. She's quick, helpful, fun, endearing. She tackled learning a new operation so she could order maps for me. She asked for help from a co-worker. Without interrupting her work on my purchase, she provided helpful information to another co-worker. "

"As always, service was great and cheery. Jerrol's has the goods!"

"Fast and easy, and I got what I needed. "

"I was able to find what I wanted without ordering online.i like the kinds of things you carry.learning toys,puzzles,arts and hobby shop items.seldom do I leave empty handed."

"Friendly and helpful staff. More people came to the register quickly when the extra help was needed-all the while with a friendly face and a positive attitude"

"Jerrols has a wide selection of many different types of materials. I love going there and just wandering around thorough the aisles. I am always pleasantly surprised at new items in different nooks of the shop."

"This has always been my favorite store! The employees are always so helpful! Keep it up! "

"As always, my visit to your store is a pleasure! Especially nice to be greeted with a smile, a hello and how can I help you! I love the great customer service and the knowledge your employees have in helping you find whatever it is you are looking for! Keep up the great job!!"

"great quality and great staff"

"An enjoyable experience as always. Staff members are always friendly, knowledgeable, and eager to assist customers as well as co-workers. The store always looks great and employees are working, performing tasks in between transactions as opposed to standing around waiting. They are also observant and prompt. It's no wonder the business has thrived - they are a true convenience and I look forward to my next visit!"

"I liked that the staff knew me by name and greeted me as soon as I walked in to the store."

"Nice selection of travel journals and free ice cream!!!!"

"Love that I am able to purchase quality Ellensburg mementos, products, items in the store."

"Best customer service anywhere! I love shopping at Jerrol's; they have unique items, knowledgeable and friendly staff, and a great selection. I love the family history; this place is truly run like a family business should be!"

"Staff explained Rewards Program, and were friendly and helpful."

"I was very impressed with the personal help given in order to find coloring pens for my new hobby of adult coloring books. You have a beautiful selection and I have already told other people in my apartment complex of how affordable the pens were."

"Jerrol's is a very pleasant, happy place to shop with a smile and a greeting for you when you walk in the door. They really know the meaning of customer service and I always feel like I get the help I need whether ordering a book or buying a specialty item. Thank you for having a great selection of art supplies as well. Laurae Y. Lygre"

"I really haven't been to Jerrol's more than a couple times in the past. I came in to check out The Room in hopes of finding a place to host my son's upcoming 4th birthday party. I first called to ask some questions and the girl on the phone was very informative and patient. When I came in, another girl greeted me and showed me around the rental space. She was SUPER nice and was willing to accommodate for all my arrangement requests. She took the time to leave a detailed note in the computer as to exactly how I wanted the room to look come party day. She then showed me where some items were, making several trips to the back with me. Another worker ran to the back of the store for me when I made an incorrect size selection, because I was carrying my infant all over the store. OVERALL This experience was a great one! I literally do not find service this good hardly anywhere anymore. I never write reviews like this either, unless the service is outstanding! PLUS, Jerrol's has a way better selection then I once thought and I will be making Jerrol's a regular stop on my shopping trips. Great craft selection, kids books, and school supplies!"

"I've only visited the store a couple of times but recognize the staff as being very knowlegable, helpful and friendly. This is going to be my go to place for supplies and books."

"Beth was immediately helpful when I spoke with her on the phone to place an order. She put extra effort into meeting my request by doing some research after we spoke, then left a message with what she learned. The fact that Jerrol's delivers twice weekly to Upper County is a bonus. Thanks so much! Cindy Gregory / Mosaic Counseling Services"

"Friendly place!"

"The staff was super helpful in assisting us find what we were looking for. The variety and quality of items in the toy section is fantastic!"

"I have been shopping here since 1967 when I started at Central. As an alum I stop when I'm driving through to check out what's new. Always a fun place to browse and shop. The one thing I miss is the sweatshirt blankets. I have a number of these myself, given as gifts, and also given as graduation gifts for friends kids going off to Central, and I have embroidered their names on then below the logo. I wish you would get them back in the store. I love this store, thanks for providing me years of Central."

"Very nice service"

"The girl working at the counter was friendly and courteous. I didn't need help, but she offered with a smile."

"good place to buy what I need."

"Erin helped me with ordering two cook books that my daughter recommended. The books had been published several years ago and I did not know if they were still in print. Erin located both titles. She found one in England that was used in very good condition and she ordered it. The other was still in print and came from Oregon. She also noticed my bandaged finger from a recent surgery and we talked about it. She then sent me a thank you card and noted my "poor little finger". How personable is that! This is the kind of attention that just makes me want to keep coming back to Jerrols."

"I love all the art products and always enjoy browsing the books!"

"I bought some cubic blocks for a great-niece's birthday. The young woman waiting on me was very professional and fun to talk to."

"Picked up the tickets to "Chitty Chitty Bang Bang" at your store. Thanks for helping spread the good news about the local Ellensburg High School Play. The play was excellent, performed in the Tower Theater at CWU. The cast performed most professionally under the direction of a locally talented director,Anneliese Childress. the band and music was delightful and the host of high school players did a very awesome job!! The singing and acting was superb. What a wonderful afternoon performance!"

"I love the selection of children's books..."

"I love Jerrols. The customer service is out of this world!"

"Your staff is very friendly and anxious to please but they don't hover which is good. I like your new arrangements but it takes some getting used to. It seems more organized in that like things are together especially in the art/craft area."

"What I appreciated most was the happy and helpful staff interacting with all of the customers. They were engaging, friendly, and very knowledgeable."

"Efficient and friendly service!"

"Very helpful staff! Love this place"

"Your staff is always welcoming and helpful. I appreciate your community involvement!!!"