"Staff was friendly and helped me find items I wanted."

"Atmosphere is awesome "

"Very helpful staff"

"I love that Jerrol's carries art supplies. Yakima has has two chain stores that do sell art supplies, but I would prefer to shop at privately owned store. "

"Always greeted coming in the door and a great selection of greeting cards. Pleasant place to shop"

"Nothing needs improvement. You changed the layout of your store a bit. Now it is easy to find ink cart. at a glance. Been a customer since 1966. "

"Great customer service "

"I was greeted when I walked through the door. I explained what I was looking for and was promptly given the project sheet and shown the materials necessary! You have a great team, Rolf! Thank you"

"Quality selection .... Quality Service .... Enjoyable visit :)"

"Our cashier kindly offered advice to my 6 year old about the pen he was buying. She shared a tip for helping it last longer. "

"I purchased the books for the book signing next week. That means I have 1 birthday and 3 Christmas presents already."

"We called three minutes before closing to see if Jerrol's provided printer ink cartridges. We were in desperate need to print some important documents. The employee was very friendly and courteous and informed us they did and that they could stick around the store after-hours so that we could come pick up the item. What great customer service!"

"I can always count on Jerrols to have what im looking for! You have saved me a trip to Yakima on several occasions Always excellent customer service"

"A few feminine t-shirts or sweatshirt colors to choose from would be great."

"We love Jerrol's and that it is a locally owned business. If they do not have something in stock, they are glad to order it for you. Since we moved to Ellensburg seven years ago, Jerrol's has been our go-to place for office supplies. We also like the fact they carry CWU clothing and other CWU-related items. Our youngest daughter graduated from CWU. When she attended CWU, we shopped at Jerrol's for her CWU clothing and other things. "

"The lady who helped me was very friendly "

"I love the selection and the staff are always so friendly"

"Customer service was outstanding! She helped me find the perfect gift! She listened to my needs and gave me options, one of which was PERFECT!"

"Extremely helpful staff. "

"You’ve got Golden products! The high flow and fluid acrylics are exactly what I look for when I need a new/replacement paint. I really enjoy the selection and it’s fun to brainstorm-shop new ideas when I can see the swatches and touch materials! That also contributes to some of my frustrations when shopping at your store. I have and It’s really really frustrating to be interrupted by store associates that are trying to be “helpful”. If I need assistance, I’ll certainly ask for it. I realize it may look like I need help, but I’m just visualizing. "

"I always feel like I am greeted friendly and welcome. "

"Friendly helpful staff."

"Your employees are always welcoming and helpful without being overbearing. "

"Jerrols always has the friendliest staff. They go above and beyond to help us find what we need. "

"Personalized attention. A comfortable place to shop"

"Great job! "

"I liked being greeted; employees very friendly "

"I really like the books, vintage clothing and LPs, cards, pens, gifts... it's just a really nicely curated inventory. "

"The only thing I would like to see improved is my ability to remember my coupons!"

"I'm glad you carry the ink I need!"

"Greeted when I walked in, and just overall great customer service!"

"Always friendly "

"I purchased a $100 gift card and that was completed in a very short time. I added an ink cartridge that I “hoped” was the correct one. I asked the young lady selling it to me if it could be returned if it was an incorrect cartridge if it hadn’t been opened and she said yes. Well, I had chosen the wrong one. So after I got home and realized the error, my husband, who had been there too, made another trip to town and went into Jerrold’s. The same lady from before smiled at him as he walked in and said that must have been the wrong cartridge. She immediately got the correct one and took care of the trade in about 20 seconds. She deserves a gold star! We’ve never been disappointed in any time we’ve been in Jerrold’s or with anything we’ve purchased———-except one incorrect Epson ink!!?? Marge Skeen"

"The friendly service and smiling faces upon reaching the check out counter."

"As soon as I walked through the door, I was greeted by a friendly young lady who asked if she could help me find something (I think she could see by my confused expression I was looking for a specific item). :-)"

"store was clean, staff was friendly"

"Lovely, friendly staff and great customer service! "

"Sophia went above and beyond trying to find an item I was asking about. The items I did purchase for curbside pickup were brought to my car before I got the phone number punched in to let her know I was in the parking lot. Great service. Thanks"

"Great customer service. Wonderful quality of products, and a great variety. "

"Liked that I found a CD that would, generally, be hard to find. Love Jerrols!"

"Very friendly staff"

"I love the selection at Jerrol’s and the friendly, personal service. "

"The store is always organized and clean with super friendly, knowledgeable and attentive staff. It is a trip down memory lane other than no textbooks or Rembrandt pastels. Jerrol's is my go-to place when passing through Ellensburg. "

"I love the soup selection!"

"Great products and helpful, friendly staff"

"As always; fast, efficient, friendly service."

"I liked how easy it was to find the things I was looking for. The staff was really helpful and the variety of office supplies I needed was great! I didn't have a lot of time to run my errand and the staff at Jerrol's made it easy to get in, find what I need and get on my way! Thank you! "

"Greeted when I entered. Cashier was very, very friendly. Also when I thanked him, he said “you’re welcome”. Normally I get the answer “sure” or “no problem”. Etiquette plays a huge part in my decision of good service. "

"That the staff are friendly and on top of things."

"When I tell you I love this store. I LOVE THIS STORE!!!"

"Glad I got to use my $10 coupon before the month ended. "

"in your inventory system grease pencils are called China markers. if you could add some sort of synonym to the listing so that when people ask for grease pencils they are led to China markers. it seems like china marker is a brand name, and greast pencil is probably a generic name. I hope that helps or I hope it even makes sense?"

"everyone was super friendly and my coffee was ready super quick "

"The cashier was very friendly "

"It feels like family."

"Everyone is awsome"

"I appreciate the help and service provided by your staff finding what I need."

"Walking into Jerrols is a rare pleasure. The energy is high, the staff is engaged and paying attention. Friendly and knowledgeable staff. The staples for business are there but unique local items as well. Jerrols spotlights and supports local talent. A fun place to shop. "

"The staff was extremely helpful."

"The clerk was very helpful and prompt taking care of us."

"Prices are a little high but other than that I love your store. "

"I came in looking for a book, and you had multiple in stock. Nothing I can think of needs improving. "

"I called to see if you had a specific product, the person on the phone was very helpful and Polite. "

"Love the friendly staff and welcoming atmosphere. "

"Always good service and choices of items to purchase."

"The atmosphere and environment is one of care and welcoming. As always, I was greeted and received the help I needed and the customer service rep was able to answer questions. It is always a pleasure to go into Jerrol's and look around as it feels like home!"

"Rolf and I had a discussion about the inks to the printer I had purchased and came up with a couple trouble shooting ideas to get it to print, including a refund or return if the cartridge is defective. I did one color cartridge first before unboxing all three and it worked to print. Now I have 2 unopened boxes that I could return, but will keep to use one at a time next. Learn something new everyday and have a great store to back your purchases."

"Your associates are prompt, helpful and very friendly. As always merchandise is of quality and well displayed. I highly recommend friends and family to visit this lovely local usiness ?? "

"Great selection of Easter basket items and other goodies!"

"Excellent customer service"

"I like that every time I go to Jerrol’s staff greet me and ask if I need help."

"The smell elevated the shopping experience. They were making waffle cones I think. I am doing Weight Watchers, so I staid away from that side of the store. Came into to purchase a rental agreement, I bought that and 2 childrens books."

"The friendly owner greeting. "

"I was very happy to see records were being sold and at very great prices at that! I appreciate the helpful staff, never realized you could order books but the staff made it known to me. Maybe make it more known to customers that you offer ordering books not in store."

"Your staff is always kind and helpful."

"I loved the new apparel items. I loved the new arrangement of crafts, toys and other items for sale. Love the books for sale. Staff were really nice!"

"I came in for a birthday gift, unknown to me what I would buy, and ended up with a smattering of random, quality and fun items to give. Wonderful selection."

"Friendly staff members when I was paying."

" When you first walk in there is always an employee to greet you! Everyone there has always been helpful and personable ! They always have ( or can get) anything I have needed. The merchandise is always good quality and it’s a fun to shop there, I always discover new and some unique items! I have Never had to stand around and wait in a check out line... which is appreciated when you are shopping with children! "

"I love the selection of children's toys, books and art supplies. I can always find something special that you can't find in a big box store. Your costumer service is warm and friendly."

"I came in for an item that you did not have in stock, but one worker made sure that you guys would order some for me, and I felt really appreciative of that. :)"

"Even though my original order got lost in the process, when I called about it the orders of taken care of efficiently and promptly with an offer to deliver it to my home. Great work Jerrol's staff."

"We were greeted warmly the moment we walked into the store. The young manat the counter directed us to the appropriate aisle. We found a small, but comprehensive selection of the items we wanted. A perfect shopping experience!"

"Very helpful"

"Always an amazing variety of high quality supplies and gifts. I found just what I needed. "

"I needed a gift for a friend. I looked on your website first and was extremely happy to find it in store. My friend loved the gift. Thank you!"

"I liked your selection of office organizers."

"Friendly and helpful staff with great selection of all the products I need"

"What I liked most shopping at Jerrol's was how I was treated. Zayne gave me such a warm welcome and proceeded to escort me directly to the item I was looking for. Then at checkout, he provided friendly banter that was very endearing for this elderly customer. And, now I have an account with you! I also saw him extend this courtesy to the next customer (also elderly). Professional, knowledgeable, and kind - that makes for a very pleasant shopping experience. Thank you, Zayne!"

"Great selection of all things! Very friendly staff. "

"Sales personnel were pleasant and efficient. Attentive without hovering or hurrying. Many thanks, Tully McIntyre"

"The craft kits for kids seemed overpriced, but over all I appreciate the quality of the items here and the selection of things that you can't find anywhere else in town."

"Amazing staff that is very kind and helpful, great products, wonderful environment to shop in!"

"This was the first time I was able to visit and be able to look all I wanted! While husband sat out in the sun I spent an hour checking every aisle. I was asked a couple times if I needed help but no one seemed to mind me hanging out! I found three gifts and a glue pen I’d been looking for! If there is any way Jerrols could improve I certainly can’t think of it! Thank you Jerrols!"

"I enjoyed my visit and the staff was nice and helpful."

"Great selection of books, and staff are so friendly and helpful. They let me browse uninterrupted, but pay attention too. I answered a phone call from a friend during my recent visit, and your employee offered to store the books I was holding until I was done. She also offered to add my cell phone number to my Rewards account, which was linked to my landline, so I don't have to remember which phone number I used. Great service!"

"Greeted and asked if I needed help! Great customer service!"

"Jerrols is always welcoming, helpful and appreciative of my business. Thank you for blessing our community with your establishment."

"Nice to be greeted upon entry. Not sure if I heard, but maybe have some music playing?"

"Loads of pens, paper and stickers to choose from - just what we were looking for!"

"I loved the “featured books” display right as you walk in the door—I liked the variety. I looked at one book so long I decided to buy it??"

"It's always fun to see the new/seasonal items you bring in."

"I just love shopping here. The staff is always so helpful and they also love working there."

"We are lucky to have this great store in Ellensburg!"

"Unique gift items."

"The customer service is always great, however unfortunately the quality of coffee keeps declining for me :( "

"Zane remembered who I was which hey, who doesn’t like to be remembered? He also made a good suggestion for a birdwatching book for a client (she loved it!). All in all a successful trip to one of my favorite stores! "

"I always feel very welcome in this store. There are treasures that wait for me on your shelves."

"I love Jerrol's! Actually, I wanted a glue that could be used for food. But, there was no glue that could be used for tableware. However, I could find Oil-based ballpoint Ink pen that I also wanted. I was able to buy good quality chocolate! And also, could get local soup ? Thank you always so much! I love Jerrol's so much?"

"as soon as I walked in I was immediately greeted by friendly staff, who practically bent over backwards to help me find what I was looking for, and with a smile. Fantastic service, fun atmosphere, excellent selection. "

"As always, everyone was helpful, fun to talk with, and a pleasure to do business with. Exactly why we like to shop at Jerrol’s! You may use my comments. Please don’t use my name. "

"Very friendly Associates and extremely helpful."

"I loved that the book selection has grown! I am an avid romance reader so if the that romance shelf could get some new stuff I would be so happy!! Thank you for providing a great environment and friendly staff!"

"Nothing that I can think of at the moment "

"The fun products, organization, kind staff, variety, and connected to another wonderful company! "

"It’s a well put together store. "

"Computer password book that is alphabetized?! Who knew? But Jerrols has them and I'm delighted. And hoping for Pink Flamingo pens soon :)"

"I was greeted immediately and asked if I needed help. Rolf said hi and thanked me for coming in. Great Ellensburg establishment "

"We were immediately greeted in a friendly manner when I arrived with my three children. During our visit, we needed help twice finding items for my daughter’s new hobby: cartooning. It was apparent that staff understood your merchandise and were very patient as they tried to understand our needs. Best customer service in town! "

"Love the many choices of soups!"

"Always friendly staff"

"Friendly staff. Good spot to get those extras to fill in a gift. "

"I only gave a good versus excellent rating for my overall experience because stopped by hoping to find something related to spring or Easter but didn't see much available. I still love your store and feel very satisfied with the paint brushes I purchased. Thanks!"

"Friendly service! Good variety of products.."

"Came in for a gift for an alumni friend, and found the perfect, quality shirt. Thank you."

"Friendly staff. Always greet me when I walk in the door!"

"Great service--friendly and helpful!"

"Awesome Customer Service !"

"Found items needed"

"No mask "

"I like the unique gift items that are also of high quality. Have bigger selection of Christmas ornaments in the fall!"

"It was a family visit and my 7 year old twin granddaughters were loving your store they kept saying "Amazing ". We all had a fun time and I bought the girls art items and books. "

"It was super chill! "

"Friendly staff and great products. "

"Staff was very helpful and I found most of what I wanted. Was great to drop in and get materials when I needed them."

"I got some colored pigments and alcohol ink for resin crafts and I was pleasantly surprised at inventory. Would happily purchase resin if you ever carry it. "

"I love the selection of pens and purchased several. I always know I can find new ones to enjoy at Jerrols. While shopping, I explored the art supplies, books, toys, seasonal selections, ribbons, party supplies, local soups and writing implements. There is so much to look at and I know I will be back for many of those items. The staff is always friendly and helpful. "

"I was greeted by friendly helpful staff. She helped me find exactly what I needed. There are always nice displays of new gift items, too. "

"I really liked the variety in items!"

"Jerrols had what I needed to complete my project and I am thankful for that."

"Everything is wonderful as is. I spent way too much! ??"

"Everytime I go in, everyone is so eager to help me find exactly what I’m looking for. Very friendly staff and I enjoy every visit!"

"Always great service and products. "

"The store had exactly what I was looking for in a logical place! "

"Always excellent and welcoming!"

"Excellent customer service as always. Would like to see more variety of office supplies, e.g., colorful, whimsical file folders in boxes of 25 for home offices, decorative mailing envelopes for birthdays, etc. The book section needs to be revitalized, e.g., see the bookstore in Winthrop WA."

"Everyone here is always so helpful and suggestive when needed."

"It’s always so nice to be greeted, soon after entering a store. My many questions are always answered by a friendly, helpful employee. Jerrol’s is a wonderful resource that Ellensburg is blessed to have!??"

"Thank you, the service is wonderful and helpful."

"I found everything I was looking for and more. I always leave a happy girl. "

"Staff is very helpful and friendly. Great selection of seasonal items. "

"I am always very pleased with your products, the staff and your store overall. You had sent me an email with a $10 gift certificate, "No Strings Attached", because I hadn't been in for awhile. It wasn't requiring me to spend $25 in order to use the coupon. What a very nice surprise. Thank you for that certificate. Your store is always so welcoming."

"Staff is always great. We try to support local business as much as we can. "

"The staff was knowledgeable and was able to recommend the perfect books for us. "

"The prices are good. Especially compared to Fred Meyer for a lot of items I buy for school. "

"Always friendly and welcoming! Eager to provide assistance."

"Everything was great!"

"Everyone is always friendly and welcoming. I enjoy the extensive selection of merchandise!"

"I like every time that I go in I’m greeted and asked if I need help looking for something which. I like so I know what direction to go. They are always smiling and so nice. "

"I found everything I needed, even an item I didn’t think you’d carry and planned to order from Amazon. Staff was super friendly and helpful! "

"Cashier looked at past purchases to find the right size printer ink… which I forgot to write down, so it’s always helpful when I can depend on Jerrold history!"

"Always the BEST customer service, everyone has just the right combination of being personable and professional. I am never disappointed!"

"Fast, friendly and delightful service. "

"Always friendly staff and great games, puzzles, books for the grandkids. "

"Customer service was great."

"The staff was very friendly "

"Jerrols is a modern version of the stationers of earlier years before big box stores took over. There is a good chance that you can find darned near anything you need. The best part is the people. Warm, friendly, a feeling of being recognized and valued as a customer. By visit 3 most of the staff knew my name. When I call them a human being answers pleasantly. What a concept. "

"Great selection of children's gifts from toys, puzzles and games to activity books, reading books and STEM items for both boys and girls. Staff was very helpful and checkout was fast. "

"As always, the staff were cheerful, welcoming and really helpful. The young lady who waited on me was wonderful, and she eased my search for the various items I sought. It took a bit of doing, but she made me feel that she had all the time in the world for my project. When she didn't have the answer, she knew who to ask. I had 3 different reward coupons to use, and she navigated through them perfectly. I'm sorry I don't recall her name, but she was awesome ~ Brava!"

"Excellent customer service, always!"

"I really like your friendly customer service"

"I always like going to Jerrol's as they have the items I need. If not, they will order them."

"I like the animal tarot cards, dog calender that made me scream laugh in the store, and the shrinky dink set. I like Rolf. He is is awesome and so is his family. I like supporting local businesses."

"I found just what I needed and caught up with friends I ran into. :)"

"I like that you have vinyl... more vinyl! "

"I like the items the store provides and the friendly customer service"

"Many new and seasonal items. Always the selection of unique items is very good!"

"Love your kids’ line of toys and books. Please expand!"

"Great variety available"

"I always appreciate the friendly service when I go into Jerrols!"

"Always a smile and as a customer I have always been greets with a warm welcome. The staff is always looking for ways to help. Very efficient!"

"The staff at Jerrols are so helpful and friendly. Love it."

"Great staff. The lady that helped me was awesome!"

"Nice variety of gifts for children"

"Everyone is very accommodating and helpful "

"I love your store! Books,supplies for school, kids stuff,art, and you can grab a coffee or snack next door! The staff is amazing,always happy, attentive and helpful!"

"Almost every time I need art or office supplies, Jerrols is generally my first stop. I love shopping there. They always greet me when I come in and ask if there is anything they can help me find. I could easily spend too much there."

"Always nice staff and usually have what I’m looking for"

"The only critique is it is important to ask what account it needs to be applied to and if there are any coupons that you are aware of that could be cashed in. It would also be great to fish a little and see if there is anything that you may have forgotten... Just thoughts. "

"The printer ink cartridges were in stock that I needed. I enjoy wandering around to see what new products you have in stock whenever I visit."

"I like the record selection offered"

"The service and selection once again was AWESOME! "

"I came in last week to order a book and it arrived within a few days in perfect condition! experience was very welcoming and ordering was a breeze- as always I love shopping Local!"

"Friendly and helpful staff. I enjoy looking around the store, there are always lots of fun items to check out. "

"I wish the app worked better. I tried to use my rewards certificate through the app and was told it didnt work. Otherwise excellent experience as usual. "

"Excellent service and great products!"

"I was looking forward a specific toy that was sold out but he took my name and they called when more came in! "

"2 feet of snow and not enough ice melt? Call Jerrols and get it delivered for the best price in town! Priceless!"

"Friendly and attentive staff and a lot of wonderful selections of books and toys! Always a pleasure shopping at a Jerrol’s :)"

"Everything "

"The staff is very friendly and helpful. My disappointment was that you were out of certain colors of the craft paint I was interested in. Maybe a supply chain issue? "

"The young lady that signed us up for our membership was incredibly helpful and polite. She deserves a raise "

"i love that there is a traxxas dealer in ellensburg. "

"Nothing to improve here. You have an amazing variety of items that are both useful, necessary and helpful. "

"Great shop, I personally would like to see more forms of journals instead of just Comp. books, but that's just me. Great service, great variety"

"I like how I’m greeted, usually by name, right when I first come in. I’m then free to look around on my own, and then am asked if I need any help. If I say no, they offer to set aside any items I’ve gathered up. That is if I didn’t grab a basket on the way in.??"

"Staff were very helpful and friendly. Knew where to find the items I was looking for. Would like more crossword puzzle books Always appreciate the $10 off coupons! Thanks!"

"Store was not fully stocked but that is completely understandable both at this time of year plus the global state of things. I have to stay far away from your store otherwise I would buy everything"

"Rolf visited with me and showed me to everything I was looking for. Very friendly and fun!?"

"I like to support local businesses. Excellent choice of books available but I was looking for a good jigsaw puzzle this time."

"Always great customer service. People are nice and helpful but don't bug you while you shop. Great quality stuff. Would love to see more options in adult books that are not non fiction or text books."

"The staff member who helped me find something was really nice and offered support even after my first question was answered. "

"I love Rolf. He is friendly and has a gift wrapping station for guests. Everytime I buy a gift at Jerrols; its a smash hit. Thank you Rolf!!!! You are awesome!"

"Friendly staff "

"Found nice gifts needed. Friendly, clean store."

"Love shopping small business"

"Whenever I go in I am met with friendly and helpful staff. There isn't anything I can think of to improve."

"Yesterday I walked into the store and had to stop for a few seconds. Looking around I saw a world of cheerful, amazing and organized merchandise. I hadn't forgotten but remembered why this place has been here so long and why it has so much to offer to visitors and residences of our town. It is a happy important place that fulfills my needs in many areas. You know, it is so good to come in and look around at all the things that are on Christmas lists, all year long. "

"Always great customer service and a nice variety of books "

"It was great to see all the book choices and crafts for kids. Just in time for Christmas presents!"

"I stopped in to see the gifts merchandise for Christmas. I also enjoy perusing the toys and books sections. Customer service is always great! Staff always greet me and offer to assist me. When checking out, I have always received the same friendly, competent service. I cannot think of anything that I would like to see improved."

"Great selection of Christmas gifts! "

"I was wondering and had a staff member ask if I needed help. If I said "No I am just looking" -they let me brouse. So many places try to do the hard sell. They do not. I love that! When I was ready to check out, I was directed to a slot down the line, decreasing my wait. They also held my items so I could grab an ice cream cone as I was leaving. I love this place! I always find the best gifts there!!!"

"I appreciate the variety of high quality goods that are offered. Also that you carry Usborne books. "

"Very Friendly and love the RC Parts!"

"You have a great selection of Christmas gifts! I always enjoy browsing!"

"Great selection of candles! Just what I was looking for!"

"I love the variety of products and friendly staff."

"we always have good experiences shopping for educational stuff and toys for our friends kids. The inventory is always creative and thought provoking. The staff is always so helpful. We use the free wrapping station so when we leave Jerrols' our presents are ready to give!"

"Very good selection of books and craft items that I needed and customer service was excellent ! "

"New gal was very helpful and wasn't afraid to ask Rolf for help. I don't shop there a lot, as I am retired, but they still treat me as a good customer. They also ordered something for me."

"Crystal took my call and picked out my items to hold for curbside pickup. She even remembered that she did a nearly identical shopping for me last year right before Christmas. What a great place to shop. It will be so nice when I am able to actually come inside the store. Merry Christmas "

"Popped in on my break and easily found what I needed and was quickly rung up by a friendly employee. I love visiting and finding fun goodies. "

"More PNW items"

"I like that you have unique toys and gift items."

"In addition to books, school and office supplies, Jerrols offers a variety of crafts, toys, cards, gifts and more. It is like an old-fashioned dry goods store that caters to modern tastes. Staff is always helpful and friendly."

"The store carried a good selection of books to give as Christmas gifts for children. Great friendly service as always. "

"I shop there more than I normally might thanks to coupons, but most especially because I feel like a valued customer. And I love the 12 days of Christmas videos/specials. The most excellent customer service in Kittitas County! Thank you all! Merry Christmas!"

"I came with my two young children and they were drawn to a few items that were displayed on one ofvyour front round tables- maybe stocking stuffer or something- but of course it caught their interest! :-) I have always appreciated the quality and uniqueness of children toys and books that you carry! I came in for large labels (4x6) and was hoping to get white library card envelopes but only found the bright colorful ones. Minor bum! But I left with an impulse buy of holiday peppermint candy stickers- again, I appreciate your local inventory! Check out experience was great too! You have a wonderful business and it shows where you put your time and energy! Undergrad introduced me to you and I’ve been a happy returning customer for 20yrs! Thanks Jerrols!"

"Convince "

"It took me longer than anticipated (in a good way) -- there were so many new things to look at!"

"I know this is not Jerrol’s fault, but I notice the price of the Brother black ink is substantially more that the blue, or other colored ink. Why does Brother jack the price on the black (for the same amount of ink) by about $7.00 over the cyan? I’m about ready to dump my Brother printer for some other option. End rant about Brother. Jerrols itself is awesome! The cashier told me “Thank you for coming in”. I really appreciate that."

"Nothing "

"There was a sale going on. The cashier actually told us we could save on one of our shirts by getting another sweatshirt. We didn’t need the sweatshirt, but it was very kind of her to point out the possibility. "

"The employees are always kind and helpful."

"I came in for specific drawing supplies, for a gift, I knew I could find only in your store. Thank you for having easy access to quality materials."

"I always enjoy my interaction with the employees. I was gift shopping and was a little disappointed with some of the selection, but understand that supply isn't what it once was, thus I don't entirely blame the store."

"Jerrol's got the book I ordered in record time, plus they carry the upper county Tribune, which is always fun to read!"

"We were looking for a hat. We asked the clerk about it and she walked over and showed us where they were. Very friendly and helpful. "

"Zane is so friendly and knowledgeable. He helped me find the right address labels and copy paper. I always enjoy my visit to Jerrols. A unique experience."

"Awesome and friendly staff!"

"Friendly staff. Clean, well organized store that is easy to navigate. "

"Friendly staff. "

"Great customer service "

"I love your variety of arts and craft items that you offer."

"It is always a pleasure to shop at your store. Lots of wonderful merchandise and great customer service. And what I like about the store also is the employees are helpful and knowledgeable too."

"I love the variety of items you sell and the friendliness of the staff."

"Great place for Christmas gifts. I found just what I needed! "

"Great service and the book I ordered arrived quickly"

"What I like: the selection of items in your store always amazes me—not only do I find what I want in top quality, but you have so many items that enable me to think creatively! Thank you for what you do and how you do it! I always feel I am doing business with friends:)"

"I love to browse the store to see what is new, especially during the holiday season."

"The staff is always friendly and helpful. "

"friendliness and helpfulness of staff."

"I always find what I am looking for when I shop at Jerrol's. If not, they will order it for me."

"Always the best service! The young man who was working yesterday was wonderful. He went above and beyond!"

"Clean store. Friendly staff. Fun new items to browse and purchase. "

"The store Employees are always friendly and there to help if needed! Displays are nicely organized and the store is always clean! "

"Really great selection of new 2022 wall calendars. That was my main reason for coming in to the store."

"Your staff was very friendly and helpful "

"Always friendly and helpful staff makes an enjoyable shopping trip "

"Staff is super friendly and helpful and the products are excellent!"

"Great friendly personnel "

"Everything was great. Friendly staff. "

"Great products for children."

"Excellent, are doing good!"

"I like the selection of holiday gifts and the store layout makes things easy to find. "

"I am a huge fan of Jerrol’s! I went to cwu so Ellensburg is nostalgic for me and Jerrol’s is one of my favorite spots to visit when I’m in town :)"

"I really liked how your staff looked for and found the recycle copier paper stash so I could take some home to use. Very helpful!"

"Nothing. Great experience!"

"Good selection of merchandise and friendly service."

"The staff was friendly and very helpful when I ask a question."

"I was most impressed with the friendly and helpful service. In addition to the vast array of merchandise. "

"As always, the staff at Jerrol's is the best. From the warm greeting upon arrival in the store, to the checkout, to all the ways they keep customers safe, they are superb. I make it a habit to try Jerrol's first for just about anything, because it is always a lovely, low-stress experience."

"Everyone is really nice and I know I can always count on having someone there to answer my questions. "

"I was looking for a copy of "Dune" which a HS kid on my bus had watched and oddly was confused by it, so I tracked a copy down at Jerrol's, as soon as I walked in I was greeted and asked what I was looking for, usually I know what I want, but this time I accepted the help and in 30 seconds had 2 choices to choose from. Well Done Jerrol's staff! "

"The staff was very friendly and asked me if they could help me as soon as I walked in. I had a large need but they helped me very quickly and joyfully!"

"I was greeted upon arrival and was assisted by a nice young gentleman. He did a product search for me and directed me to other items I was looking for. I left with my purchase and a gift card for my friend. Love this place!"

"Service, the young man walked me to the area I needed, showed me the items and measured them for me. It was a great experience!!"

"Fast, courteous service. "

"Staff is always helpful and friendly. Store is very organized and and has everything I need for office supplies to hobby supplies. My daughter loves going with me because of the large selection of arts and crafts items. "

"I went in looking for bookmarks, and although I didn’t find many, I was pleasantly surprised by the greeting card selection. This store has plenty of interesting items for students of all ages. I will definitely be coming back. "

"I love how helpful the staff is. Your book selection is great but on the chance that you don't carry what I want it is always ordered easily and usually comes pretty quickly. I love shopping locally to support Jerrols! "

"I appreciate the messages of diversity etc painted on your windows. I like that my wheelchair fits thru the aisles. I appreciate the help and suggestions from the staff. Great quality products."

"I was looking for a birthday gift and like the unique items you carry for children. "

"If i ever need help staff are always around and are very friendly "

"Love shopping here! "

"I'm glad you carry Canon 281 XL ink as one of your choices now!"

"I was just picking up a fax, but everyone was more than helpful and cheery. I always leave your store with a smile on my face. Thank you!"

"Visit with Rolfe, his customer service is superb. "

"Love Jerrol’s!"

"I was able to get a book for my dad that he loved!"

"Great selection of Christmas items, and so early. Good job! "

"Loved seeing the Christmas items! Wish you’d expand your cookbook section even more! Very helpful and friendly staff, and I had a customer reward that came in my email that was unexpected and used it so my experience was even better! Thanks so much for being an amazing place ??"

"Cashier was very friendly "

"Very helpful customer service,employees that interacted with my children. "

"I’ve been shopping at Jerrol’s for over 30 years. I go for the paper goods and art supplies plus I like to walk around and look at all the other cool stuff. Helpful and knowledgeable staff too. "

"I found what I needed. service is always good."

"When I walk into Jerrols I always know what to expect – friendly people knowledgeable people and a responsive staff. I don’t always know what to expect in terms of products. It seems like there’s always something new and interesting. Things don’t get boring at Jerrols. I always look forward to my time there. They know their customers by first name and that’s something you don’t get very often these days."

"I love that a store like Jerrol's still exists and is clearly working to be a relevant, fun, engaging place to shop. It will be a sad day if you can't touch an actual book in a store, so thank you for not just continuing to sell them, but for displaying and offering such a current, exciting selection. It made me feel like a kid again to browse the shelves. I also love the newsletter and take special note of the "diversity" sign in the window. Thanks for being an influential, meaningful member of the community!"

"I appreciate the kind help in finding what I want. No need for improvement. You're doing just fine."

"Friendly greeting upon entry. Masks available at the door and signage reminders. Great selection of children books and toys and art supplies. I found exactly what I was hoping to get!"

"I was looking for new book release by Dr Bruce Perry. Staff helped me locate the book quickly and was very pleasant and cheerful processing the transaction."

"friendly, helpful employee and good selection of merchandise"

"Able to find the items I needed quickly "

"Great selection of young-school aged books/gifts. I really enjoy the activity book/craft/imaginary play toys that you have right now and plan on doing more holiday shopping at Jerrols. Staff went above and beyond to be helpful. "

"So excited to see a new Halloween Berenstain Bear's book!"

"Customer service was excellent. I was complimented on my shirt, asked it we needed help and someone came by when my arms were full and took it to the counter. You just don’t receive customer service like this anymore. An A+ in my book!"

"The service & the staff was very helpful & friendly!!"

"I'm not sure what it is about the fuzzy little monsters you squeeze that you keep by the register, but I love them. They're more dangerous for impulse buying than candy by the checkout!"

"So many unique items along with great selection of essentials! I'll definitely be doing all my holiday shopping here! :)"

"Staff are very attentive and friendly."

"I liked seeing that I can find books I’m look for in the store"

"Love it all!"

"The Staff is so helpful. Always a pleasure shopping at Jerrold"

"A bigger arts and crafts section please. "

"I came to your store for some paint and some CWU sweatshirts they had a wonderful selection and the people working were very respectful and very helpful "

"Very welcoming and helpful staff. We also came for the book signing and enjoyed it very much. Would love to attend more events such as this. "

"friendly staff that was good at paying attention to not only myself but other customers needs. "

"More Traxxas items :)"

"The young lady who waited on me did not just point out the general direction, but she cheerfully took me right to the products I needed. "

"It was wonderful????"

"Jerrols is one of my favorite spots in town. Not just for art supplies but because of all the great things they offer and the friendly staff that is always willing to help! Thank you!"

"Your staff is always so friendly and helpful! "

"It's always a pleasure to shop at Jerrol's. For us "older" patrons, I would like to see a better selection of crew neck sweatshirts instead of all the hoodies."

"Always friendly, clean, and neat"

"More perler bead selection would be nice"

"Incredibly helpful staff. Clean bathrooms. Quality items. "

"Staff is always helpful and polite. They can always answer any questions that I might have,"

"Friendly customer service "

"I truly love to shop here. The employees are very helpful and are always smiling. They carry a large varity of things to buy."

"Quick easy and very friendly service."

"My granddaughter and I came to the store for the watercolor demonstration which we really enjoyed. My granddaughter was also interested in calligraphy. I purchased a calligraphy pen set and practice book for her."

"On this visit I met Lacey, a new addition to the Jerrol's family. Even though she was still learning the ropes, she jumped right in and helped me get what I needed. Thanks Lacey! The only improvement I would suggest is that the 100 pack velcro circles that work with strips (and not with a coordinating circle) be more obviously "part of a system" ad not a "stand alone product. Many thanks, Lesli "

"Store was well stocked and nicely displayed. Best I’ve seen it in years. You had the monthly academic calendar I needed to fit in my bullet journal. Card selection was very nice and displayed well. "

"The staff is very customer focused and professional."

"Staff go out of their way to help"

"We love shopping at Jerrol’s! Everyone is so kind and fun. We share jokes and everyday thoughts. It is an absolute pleasure to do business at an establishment with “old school values and quality!” Thank you, Jerrol’s!"

"Great employees wow"

"Variety "

"good quality products"

"Helpfulness Friendly "

"The young lady was very helpful in finding the items. "

"The employee that helped me was friendly, efficient, nice, and helpful. "

"I love your store! I Needed to purchase a last-minute gift wrapping ribbon. I can always pop in and get what I need it’s kind of amazing actually what I was in your store. By the way I think you had one color of curling ribbon. The rest of your ribbon is the type that you use for florists and for sewing. Maybe add a variety of colors for gift wrapping."

"You have the products that I need for daily living and for special projects."

"there is always someone there to help, i thought everyone was busy but someone came up to help me :)"

"Staff is very friendly and welcoming to customers. Great service! "

"I rarely shop here anymore because of your mask requirement. It is an infringement upon my rights, regardless of what the governor thinks he can mandate, so I chose to shop elsewhere. "

"I like being greeted on arrival. staffing is always friendly and helpful, but will leave you to browse on your own. I miss seeing the book recommendations by staff."

"I really appreciate how friendly the staff are and how knowledgeable they are about the items I'm looking for. I always feel like they help me find exactly what I need."

"Helpful Staff from the moment I walked in door"

"As always, you had just what I needed - even the random, less-common item."

"Love shopping at Jerrol’s! Excellent selection and helpful staff. "

"When you go through the drive through it’s quick an effective and when you walk in it’s the same, along with friendly staff. "

"Everyone is always friendly and helpful, and I enjoy browsing all the creative displays - especially during the holiday season!"

"Helpful employees "

"Great customer service!"

"I liked the selection of records."

"Overall positive attitude. Pleasant shopping experience."

"Excellent visit to Jerrol's store again! I can always count on this store for complete satisfaction! Margaret"

"I wish you would carry the regular or XL sizes of Canon 281 individual ink cartridges. When I was there, all that was available was the XXL sizes."

"Great customer service!"

"Wonderful organization, friendly and helpful staff, I'll be back to explore!"

"Jerrols is excellent right now, don't need to change!"

"Jerrol's employees are welcoming and friendly, always eager to help and lead me to the item I'm in search of, or order it when needed. Excellent customer service. "

"Clean and well organized store with great gift options. Always enjoy browsing to see what’s new. Employees are friendly and eager to help if needed. I was carrying around an armload today and a clerk came up and asked if she could hold things at checkout for me, much appreciated."

"Always have whatever I need"

"Staff is always friendly and knowledgeable. All of the supplies are very high quality. "

"I love that you sell individual sheets of labels! So great. "

"always friendly service"

"Incredible friendly staff and wonderful customer service! "

"The staff is extremely nice and helpful, and are actually interested in whatever projects you are buying supplies for. The store is filled with a large selection of high quality art supplies. Never have any complaints about Jerrols!"

"The staff is so friendly and personable. I love my visits to your store."

"Staff was super friendly "

"I appreciate the service. On my visit she made it very clear if you don’t have what I need they would be happy to order. Always says hello when I walk in. Makes me feel welcome. ????"

"Store was well stocked and very clean. Rolf is a tremendous man to chat with. It always feels like home!"

"Your staff is the best I have experienced.They are always friendly and helpful.They make a person feel appreciated."

"I feel welcomed in your store and I feel safe since all employees are wearing their masks. I really enjoy seeing the novelty stuff in the store. Helpful staff who know their inventory. I liked seeing that you have more bilingual books for children. I bought some art supplies and a couple of books. I also ordered about six books. I would like to see an online form to order books online. Amazon has spoiled me and as I am actively working to order less from them, I would like it to be easier to order and pay for books online. "

"Friendly staff and ready to help, but not pushy. Great selection and priced fairly."

"We showed up from Yakima at the last minute before closing. And the staff were really nice, helped get what we came for even though it was close to closing."

"I purchased multiple items but two 3x3 yellow stickie note pads rang up as 12 packs charging me $8.99 each instead of $.99. I didn’t catch it till in the car. Had to go back in to get it fixed. "

"When I inquired about the Who Was…book series, awhile back, they didn’t have them. Now Jerrols has several of those, and the books featuring the historical places as well. They aim to please their customers as much as possible. Thank you."

"Always friendly and helpful sales associates."

"As always, we were greeted with a friendly hello when we entered the store. The staff asks if they can help us find anything each time we visit. The store is clean and has great displays as you enter. I always enjoy shopping at Jerrol"s."

"I hadn't been in for awhile, and really liked the current set-up and displays! Plus the fact you carry Seattle chocolates! and a good variety of them ????"

"Appreciate the quality, availability and selection of office supplies. The staff is knowledgeable and very friendly. Always a good experience. "

"Great job as always! Love the mask policy!! "

"Polite and friendly employees."

"I love going to Jerroll's. There selection is very nice, and I always feel welcome. "

"I was in looking for a gift for a 7 year old. My 2 1/2 year old loved looking at the books, toys, and art supplies while we browsed. I appreciate the variety, unique-ness, and feeling of safety when I am in Jerrol's. Thank you!"

"The customer service was great and I was happy to see a local author and publisher being promoted. "

"Always greeted quickly and politely. Your staff is very helpful, friendly, and efficient. I look forward to coming in any time I am in town. Excellent shopping experience, always! "

"Displays look nice. Jerrol’s employees always greet you and are helpful and cheerful."

"Awesome customer service. Best in town. No recommendation on improvements."

"Everything was so neatly stocked and readily available. Great customer service. Thank you so very much!"

"I was greeted immediately upon entering and the woman who helped me was friendly, kind and efficient! "

"I always enjoy visiting Jerrol’s. I love your selection! "

"we ordered a lettermen's jacket, the process was smooth and easy, we were given lots of samples to look at to make decisions and I was impressed at the ease of the entire process"

"Service was AWESOME as we have become accustomed to from Jerrol's Staff. Knowledge about products is far an asset as well. It is a GREAT experience every time we go into the store and if they do not have a product they will get for you. A Fun place for the family to go. Keep up the GREAT work."

"Friendly, helpful staff"

"Friendly staff!! "

"I came in looking for a gift for a friend who is going away to college- something to remind her of Ellensburg. I found the perfect sweatshirt and a couple cute little stationary items to go along with it!"

"Beautiful people, great energy. Very supportive. Knowledgeable staff. I really appreciate the community feel here. "

"Fast and Courteous check out"

"Staff member was happy and helpful. "

"I came to Jerrols to find UHU glue sticks, nobody else carries all of the products I need! "

"Jerrols got my special order book faster than Amazon, and for the same price. Great service, great selection!"

"It's great you have the ink I need or can order it!"

"The time Krissy put in with us to create a letterman's jacket was very much appreciated. She was extremely knowledgeable and patient with us. This will be an item that my daughter will cherish for years to come and Krissy make sure that it was created with great thought and care. Thank you Krissy!!"

"Excellent customer service always. Thank you!????"

"I love the selection, and that everyone looks happy to work there. I was being rung up by a person in training and it was nice to see the patience displayed by the trainer! Great overall experience."

"The staff greated me and helped me find what I needed right as I got there. I was in and out quick "

"I purchased one of the new Ellensburg shirts. The clerk was so friendly and helpful, just like every time we come in. "

"Great variety of things. "

"More new fiction books added- some series did not have first book so could not purchase "

"I love the range of books that you provide. I can always find something that inspires me or fulfills the need for a gift. The employees make me feel like family. I am always happy when I leave the store. Thanks for being there when I need a pick-me-up!"

"When I asked about an item that isn't carried in the store, I knew Rolf was listening closely and considering whether it's something to consider for the future. (It's Command spring hooks/clips, and they are handy little things! I have them in black and white. For the record, I was able to find them at Fred Meyer, although that's probably not what you want to hear! I tried Woods, as suggested, because I was heading there next anyway for other items, but they don't carry the clips, either. And... That was only the sixth time in almost a year and a half that I have gone into FM because I generally prefer our smaller, local stores, but I did need those clips!)"

"All staff members are wonderfully professional yet make us feel like family!"

"I always enjoy coming into your store the staff is super friendly and always has a smile to give. "

"Love the outgoing, kind employees. So friendly!!"

"I tried two colors in Golden paints. They worked well beyond expectations. "

"I went in for a card, paint and a fixative. Great selection and a quick stop. Efficient. Thank you!"

"I love walking around the store and finding cool little things! I always find a new book or Tshirt or coffee cup to bring home! Jerrol's is just a happy place to go. "

"Jerrol’s carries unique and cool items no one else carries. The staff is so friendly and helpful I know if what I’m looking for isn’t in stock they can get it for me in a short period of time. "

"Courteous, personal service by knowledgeable and helpful staff"

"Friendly service and a store that has it all!"

"I needed watercolor pencils and found them. Jerrol’s always has what I need!"

"It is always such a wonderful shopping experience! Great service and great products. My only suggestion would be to stock larger sizes in your womens clothing!"

"Wren was extremely pleasant to deal with. Very friendly and helpful. I love shopping locally and especially at Jerrols. Keep up the good work and public relations. Bravo!"

"Jerrols always has unique gifts, toys and books in addition to all your go-to office and school supplies. And there's ice cream next door. Win-win!"

"I just like shopping local. Plus you are always willing to order something for me if you don’t have it."

"Everything. Clean establishment. Love to shop local "

"We love Jerrol’s! Everyone is so nice and welcoming. There is a wonderful selection of clothing, and the books and cards are always fun to check out! Keep up the excellent work, Jerrol’s!"

"found most of what needed, remainder in research "

"I liked that the cashier thanked me for coming in! Good old fashioned customer service!"

"Great, freindly helpful staff, wonderful merchandise, perfict place to find cool and unique gifts...my favorite store in town!"

"Friendliness of the staff and their eagerness to help."

"staff was helpful and attentive. Store is clean and well organized."

"I am always greeted when I walk in the door. The employees are friendly and help you find what you need but also they don’t crowd you if you want to just browse."

"The staff was very helpful in finding the brush pen markers I was looking for. I ended up grabbing a tank top and some cards too!"

"I had family visiting from out of town so Jerrol's was one of our Ellensburg stops to show them the fun and unique things they always sell. The older kids we were trying to entertain enjoyed it so that's a win! "

"The two folks at the desk colluded to find me what I was looking for ... a long sleeved t-shirt. I live in an older CWU lightweight t for sleeping and alas, it no longer exists. One of the women went out of her way to find me something in storage. Perfect! I was also having a dry allergy cough and one rushed to get me water. You ALWAYS have great staff. Friendly and ALWAYS helpful. Thanks Jerrol's. You sincerely care about this community, your staff and your customers. AND ... I love the coupons! Saved $20 on a book and my new t-shirt!"

"The helpful and friendly environment. "

"I came in to buy my mom something fun for her birthday. I recently received an email showing you were offering Erin Condren supplies and I was over the moon to find exactly what I wanted. I love this store, the selection is always impressive, and the service is exceptional. My sales associate was extremely polite and helpful. "

"All your employees were friendly and offered help with a smile."

"Everything was great! Used my No-Peek Envelope and won $7.50 off - got one of those great new Ellensburg shirts!"

"Great Customer Service "

"Through summer travels I am able to stop by Eburg. During the school year-never. I am always looking/hoping to find alumni gear. I only find one item each summer. Specifically looking for (not S or M) sizes… I would recommend you carry a substantial selection of alumni gear over summer months. I have several friends that are in the same boat. We would love to buy more! Thanks! "

"Friendly staff and great customer service!"

"The verity of items"

"Staff very helpful and products were stocked. Enjoy buying my supplirs at Jerrolds."

"Erica waited on me and she was a sweetheart. I'm so glad that you are here and have the items that I need and cannot get elsewhere Thanks!"

"EMployees were helpful and pleasant. Great selection of books and gifts."

"I enjoyed seeing all the Traxxas parts and talking with the nice sales person. "

"All was good the sales person knew about the product "

"You always seem to have what I need or can get it quickly! Thank you Rolf!"

"Keep up the customer care. You have a good variety of supplies. "

"I like the themed table displays and would like to see more."

"There seemed to be an issue finding our rewards account, & phone #, yet I had given the Rewards Certificate with Member information included to the employee Always enjoy Jerrols .... a truly valued business in our community!"

"I was led to the right area to receive my purchases and given great ideas????"

"The staff is always friendly and helpful. The store is clean and they have new and interesting displays every time I go in. There are always unique items that you can’t find anywhere else. I also love supporting this business because of all they do for the community. "

"Your staff is always so helpful, knowledgeable and willing to put in the extra effort to get what you need if it's not in stock. They all have pleasant personalities as well. The only thing I would like to see is more craft items. You are the only place in town that carries a large selection of craft items. Overall I just love Jerrol's and I always appreciate my Birthday gift each year! Thank you!"

"Been a little busy lately, but now that this incredible heat wave has me sticking close to the AC, I have a little time to comment, once again, on the amazing staff at Jerrol's. They really never let me down! Always helpful, always super friendly. Only problem I have is that there is so much fun stuff in the store! It's hard to WALK AWAY! "

"The staff is always welcoming and eager to help if needed. There's so much craft supplies I could lose myself for days in there! "

"I love that I can find exactly what I need to entertain my grandchildren"

"Every employee is friendly and kind. They are all so helpful."

"I as well as all the incoming patrons were greeted upon entry by the staff at this store. The staff advised me that they were available to assist if i wanted help then left me to shop. I found the inventory varied and most I have not seen in other stores in the area. Very impressed!!"

"I always buy lettering, tri-fold poster boards (love the yellow) and craft supplies for presentations from your store. "

"So glad you have the sweatshirt in stock I was looking for. I bought it last year and lost it and then decided I needed another one :-)"

"What I like every time I shop at Jerrol's, quality products and exceptional customer service. I really appreciate how progressive Jerrol's is in regards to social issues and handling the pandemic. I can count on Jerrol's for always taking the high road. And often times, I leave the store with purchasing more than I had intended. Jerrol's is in my top 5 favorite Kittitas Co stores. Thank you!"

"I just Love shopping here. Everyone is happy to see you. I even like coming in just to browse since you have so many neat things."

"I always love coming I. The staff is helpful, people are positive and I love just pursuing all the fun things in the store!"

"The staff looked in the computer and helped me find what I needed. "

"I was in looking for a very specific planner. Krissy was super helpful in ordering it, she first quoted me 8 weeks, but found a version of the planner that can be delivered in 2 weeks. Sage was training, and she did a nice job making the order, and providing me the information I needed. I love the Jerrol’s crew!"

"Everyone is always so helpful. I enjoy my visits each time I go. Thanks to your staff!"

"It is always a plus to be greeted on entry and asked if help is needed."

"You have the friendliest, nicest staff in town - guy and gals. They take time to get to know you as a person and as a customer. "

"The staff are always friendly and knowledgeable. "

"When I visited yesterday, another customer who was from out of town wanted to donate her points to me (since I'm a teacher) and the Jerrol's staff member at the cash register willingly obliged. I really appreciated the thoughtfulness of the other customer and our cashier!"

"Art supplies in inventory. Great book selection. Great gifts and greeting cards."

"Such a friendly place to visit! You have so many great items- I especially love that you carry great cookbooks, real board games, and I love the addition of Erin Condren planning stuff! "

"I had a problem with an item I had purchased previously - that was swiftly and efficiently dealt with by a very courteous young lady and solved to my satisfaction. Every time I go into the Ellensburg Jerrols store, I receive help when needed and know I can rely on the products that I buy. Cant think of any improvements that could make my shopping easier."

"Everyone is always so helpful and pleasant! It was great to see Rolf training new staff."

"The employees are very friendly and helpful in finding me what I was looking for. I love the selection of paint brushes and canvases."

"Easy to find products, great staff and service."

"Loved the friendly service and quality of products. All is good!"

"I always appreciate my interactiion with staff when I visit your store, I always feel welcome and appreciated. I love the fact when your are out of a particular item you do everything to get it in quickly and let me know when it's back in. "

"Your staff is very knowledgeable and friendly!"

"I’d love to see more of a selection of palettes for paints in store :)"

"I love that you have so many gift options and of course ordering books through your store is such a plus for me. Sincerely, Laurae Lygre "

"The sales assistant was welcoming and more than willing to help me, even though I had unhelpfully provided an incorrect description of what I wanted. She tried to look it up in your sales records, but it had been too long since I purchased that particular item to find it there. She promised a 'no blame' return if my second guess turned out to be wrong as well? It worked out fine, and I appreciate the 'can-do' attitude that is always happening in your establishment. Bravo all!"

"Very helpful great selection."

"I enjoy the pleasant service I receive every time I visit Jerrol’s. I would like to see more clothing with just Ellensburg on the front as I am not a student."

"I was pleased to see Jerrols carries Daniel Smith and Graham watercolors and Arches watercolor paper as well as Golden acrylics. Jerrols will be my go to referral for my students art supply list. "

"I came in for your great selection of birthday cards. You have a good selection of humorous ones."

"I love that there are bilingual toddler books that I can use for my classroom. I would love to see more in the future (: "

"I appreciate the welcoming and friendly environment created by staff. And you have a great collection of pens, highlighters, and paints. I would like to see more graph ruled spiral notebooks in stock...I personally like/recommend the Hamelin graph ruled notebooks."

"The staff was very helpful and friendly "

"Always greeted by staff and feel welcome! You always have supplies I need."

"Everyone is so friendly and cheery!"

"Everything was great. Employees are friendly and helpful."

"Thank you for being a local source for excellent art supplies. I love shopping local!"

"I like the fact that the employees are very friendly, know exactly where the products are can also answer my questions."

"Helpful polite. Clerk"

"Good interactions/customer service"

"I called for HP ink cartridges. They had what I needed in stock and DELIVERED them to my home in less than an hour! Above and beyond the call of service! Most grateful!"

"Thank you for doing the Valley View day! The book selection was great and it was a fun way to support the school."

"I look forward to the variety of things. Always make it a part of my trip on the I90 corridor. "

"I enjoy visiting Jerrols. The customer service is amazing, and the employees are always so patient, and eager to help look for the product I am searching for. "

"Nice customer service. Easy to find things."

"The young lady at the counter was friendly, helpful, courteous and insured that we had all that we needed."

"Clean store, abundant products, friendly and helpful staff. "

"I came in to buy boxes and was offered free ones as well ! Also was impressed with the Father's Day gift section . Katie was so helpful. She even loaded up the boxes into my car."

"Jerrols lay out is simple yet impressive! The staff is friendly and very knowledgeable and helpful! I'm always stopping in!"

"Fast service and knowledgeable employees "

"Staff was friendly and service was excellent. There is nothing to improve. "

"I was so pleased to return to Jerrol’s for the first time after so many years and show my daughter and husband my favorite bookstore from when I lived in Ellensburg. We all loved the visit."

"Super friendly!"

"Fast and attentive help with my questions."

"Sales staff was friendly and knowledgeable as always!"

"As always, a Jerrols visit is a joy for the whole family. My son would love to see more books for early readers."

"I like art & craft supplies, stickers, gift wrap, books and cute stuff. I would like to see more themed displays."

"The folks at Jerrol's are consistently the friendliest and most helpful in the whole town, if not the whole state."

"Pleasant help, had what I needed."

"Great friendly environment! I always find the greatest cards here!"

"Everyone is very friendly and do their best to get you whatever you need."

"Great store, friendly staff with clean an inviting atmosphere. "

"Been traveling to Eburg for 3 years never stopped in now so sad we have missed such a fun store this whole time!"

"Found everything I was looking for. Love the seasonal items and found a great gift for my mom. So many fun things to look at."

"I was greeted, and then my husband came in and was greeted and I was able to find him when I heard his voice. "

"Always so friendly and helpful. Especially like the cleanliness of the store and ease of finding items."

"Always friendly and items well stocked or able to order. "

"I love every visit to Jerrol’s. Nice staff and products. The cards and stationery are top notch; however, I do miss some of the more vintage western (horse themed) cards. Jerrol’s is in my top 5 favorite stores in Ellensburg! Your customer service is old school and the best. Thank you "

"Friendly and pointed me to what I was looking for."

"Your service is always friendly and helpful. I always feel good after a visit to your store. I leave with a smile."

"The continence is always nice."

"It has a lot of different selections. Maybe have more soap and lotions"

"The staff was really helpful!"

"The girls working were really friendly and helpful!"

"Friendly informative staff"

"Great customer service, lots of great gift ideas, clean space, fun to explore. "

"They delivered what we ordered on time, thanks"

"I like that someone acknowledges that I have walked in the door every time I go there."

"I always find amazing stuff and everyone is so nice"

"I ordered two books and they were ready in less than 48 hours. The staff is friendly but not overbearing. I am breaking up with Amazon, but only because we have such a great independent bookseller that values inclusion and diversity."

"Friendly staff"

"Came in specifically for art supplies, got exactly what we needed!"

"I love supporting local. Luckily I came on the independent bookstore day as an added bonus. I value Jerrols for their clear inclusive messaging. I would enjoy more step by step sketch books available. "

"The store was very clean and the people were very nice! "

"Jerrols staff are always helpful and I look forward to every visit to Jerrols."

"I love the cheery greeting whenever I enter the store! I needed printer ink, and had forgotten the cartridge number. The staff member assisting me looked it up in moments, and I was happily on my way. Thanks for all you do!"

"Just a consistently great business. Customer service matters here. Great customer service. Ellensburg is fortunate to have Jerrols??!"

"Customer service during check out was great! Didn’t need much help finding what I needed but it was a good visit and I put my birthday coupon to good use! "

"Staff was very helpful and friendly as always!"

"You guys always do a great job! Great customer service and willingness to order anything needed. "

"I like that I feel so very welcome at your store. I am always greeted with cheerful hellos when I enter. I go out of my way to see if you have what I need instead of going to any other store. You have such a good variety why go anywhere else?"

"Crystal helped me order books and set up delivery to a colleague of mine in Ellensburg, all over the phone, with competency, courtesy, and a great sense of humor. I've said it before and I'll say it again: who needs Amazon when we have Jerrol's? "

"I’ve previously gone to Jerrol’s to take a look around, and they have a big variety of different things and essentials. I was given an envelope with a reward to open in April. I was given $7.50 off on my purchase! I got a book called “think and grow rich” along with a notebook. The staff were incredibly nice and helpful! "

"Wish you had more stamps and stamping supplies. The staff is extremely knowledgeable and helpful. I ?? your store. "

"-Helpfulness -Nicely curated book offerings -Fun and varied inventory -Positive messaging re: diversity/equality -Covid precautions - thank you for promoting and observing them so I feel safe shopping there."

"All employees have a positive attitude and are very welcoming!"

"Everyone is always helpful. I always find what I am looking for. Not like the big box store. Customer service is great. "

"Employee open second check out so no waiting. Bought the last crossword puzzle book but staff remarked that they would be ordering more."

"Your people are always very friendly and helpful. Never had a negative experience at your store."

"had what I wanted and the staff is very helpful and friendly"

"I love how friendly everyone is and how easy it is to find product. Y’all go above and beyond for customer satisfaction every time. "

"I am from out of town and make sure to stop by when I am in town visiting family. "

"It’s always a pleasure to shop at Jerrol’s. Great and interesting choices in products and great customer service. Keep up the good work!"

"Your staff are always so friendly and helpful. "

"Friendly people behind counter. "

"Rolf greeted me when I walked in and helped me find exactly what I was looking for! I love and appreciate Jerrol’s!"

"Everyone at Jerrol's was extremely helpful and knowledgeable folks, as always. Thank you."

"Very Helpful"

"I love the store but would like to see larger sizes in hoodies and other sweats"

"Great service, store is clean, staff super helpful with questions."

"I'm so glad to find products I need right here rather than on line. I just found marbles for my bird and bees water stations and the needed black printer ink."

"Quick Service. "

"Cashiers are always nice, cheerful, and helpful."

"The children’s learning books in the back restocked. "

"Very happy employees!"

"Friendliest and most helpful staff in town!"

"Casey and Wren were both so kind and helpful. I appreciate how Casey took the time to explain RC cars to our grandson."

"Staff was helpful and knowledgeable about my medium interest "

"You had just what I needed and had it ready for pickup Promptly "

"I always enjoy your friendly and helpful staff as well as your unique selection of toys/games/books for children. I would love to see your gift selection for adults expand. Although, I realize space is limited and you guys already do such a great job of fitting what you can in there. :)"

"I made a last-minute stop for Easter basket items, hoping there would be small toys of some sort that were of decent quality and relatively inexpensive. There was a far broader selection than I'd hoped, and the prices were more than reasonable. Thank you!"

"The young lady who checked me out was awesome and very sweet and kind. "

"More education/teacher materials in Spanish"

"I like the variety of books and toys available. Everyone was very helpful. I always have a good time looking around the store and finding unique items! "

"Always a pleasure to go to Jerrol's!"

"Super friendly staff and really great product selection!"

"always greeted when walk in door. friendly service when checked out "

"I appreciate the warm greeting as I walk into the store and the helpful employees who are always knowledgeable and friendly. "

"Friendly,helpful,range of products, greet you when you arrive. Always willing to show you what your asking about, products are spread out and easy to eye. Been loving-this family run establishment for over 50 years. That in itself should tell you something ??Nancy Fraser"

"The staff was very very helpful. Greeted me upon arriving. Asked if I needed assistance but never was pushy or hovered. Love coming here."

"Your employee literally walked me around the store to find each item and was very helpful. I only reason I said the quality of items was good rather than excellent is I think I'm trying to find some notebook supplies that aren't commonly used anymore but you had enough to make my project work. I am so glad Jerrol's is in Ellensburg. You make our community more liveable and enjoyable thanks."

"Great help - Would like a greater variety of art supplies. "

"The people are always so kind and help you in anyway they can"

"Everyone was very friendly and helpful. I was greeted by Mark when I walked in. He was really enjoying his job!"

"Everyone is always so helpful"

"The CWU clothing was excellent quality and reasonably priced. I also had called to see if a book was in stock. It was, and they had the book behind the counter waiting for me! Thank you, Jerrold!! You are an institution in The Burg!!??"

"Very friendly staff"

"I love the welcoming atmosphere and service. The quality and variety of items is so vast that I can find a gift for anyone I’m shopping for. I love this store!"

"In my experience this is the most service friendly staff in town. They help you find items; they know their products and make appropriate recommendations when they know what your needs are. And they offer to order items when they are not available, giving you the timeline when it will arrive. I think the are amazing!"

"knows about store items to give informational answers. Staff is polite and friendly, nothing to add"

"Perfect small town business. Great prices and exceptional service!"

"Friendly staff, good selection! Appreciate you being open :) if you could add more CWU memorabilia (pens, etc)"

"I went in to buy a thank you card and found a voulittle goodies to go with it"

"Rolf is always so helpful and pleasant. The other young man who helped me always makes me smile. He is an incredible asset to the store."

"Nothing needs to be improved."

"Staff is so friendly and helpful!!!!"

"Quick attention by employees "

"I love shopping at Jerrol’s! The staff is always very friendly, and I always find something new to check out! "

"Always friendly staff and wonderful customer service."

"I appreciated how hard Victoria tried to help me find what I was looking for."

"Staff is super friendly and helpful"

"Great variety and quality of products plus over and above customer service! I will always be a returning customer :)"

"Everyone was very nice and helpful. It was easy to get in and get what I needed."

"Friendly service and helpful."

"Very helpful employees; found book I was looking for. Very clean, organized and all products displayed well to find things easily"

"I had multiple people ask if I needed help and they were actually helpful. Very friendly and they knew exactly where the things I needed were. "

"Staff was friendly and helpful!"

"I wish I'd gotten her name, but the young woman who assisted us (she's an Art student at Central) was knowledgeable and very helpful. Thank you! You may use my comments in your marketing, but not my name. Thanks."

"Employees are always extremely friendly and helpful. "

"No improvement. Everything was great."

"Jerrols is always a nice place to visit. Staff is always kind even if we are just walking around looking at things and not buying. When we are buying, they are helpful without being annoying.always kind to the kids, even if they’re loud and touching things ??"

"Very friendly and helpful staff, as well as a clean and organized store."

"Everything was great!"

"The staff always take extra time to help with my needs."

"Wide array of products."

"The staff @ Jerrol's are always very friendly and accommodating. They just don't point you in the direction of when looking for an item, but actually walk you to it. Real customer service. "

"I love the individual service your employees give by helping customers find things in a timely manner. Your pleasant service plus having exactly what I need makes for a joyful shopping experience. Laurae Lygre "

"We love the specials days. Thanks!"

"You had just the shirt that I was looking for. I know my granddaughter will be delighted with it. (Maybe I need one too!) Thank you for having a fun and convenient gift."

"I belong to a book group, and if Jerrol’s doesn’t already have the book I need in stock, they always order it and have it to me quickly."

"It was fun to see all the new items for Easter at the entrance area of the store. I was greeted with big smiles and offers to help. It 's always been a fun store for me to shop."

"I like the staff, they are always so friendly. Everything is pretty easy to find. I just think the store could be more organized in the sense that the location of pens and markers is on the opposite side of where the paper and notebooks are. Or when I’m in the paint section getting brushes I would like to see canvas of sketchbooks closer rather searching for them. I think they should be closer since they come hand in hand. "

"I wish there were more options for zipper binders. Or more school supplies "

"Those who were working were very attentive to everyone in the store. They helped me find the best products I needed for my project."

"Great service as always!"

"Jerrol's staff is always polite and very helpful. They have great variety, and nice surprises for gift options."

"I found what I needed."

"Love your cards and merchandise."

"Service is always consistently friendly and helpful, and I nearly always find just what I needed."

"I have been shopping at Jerrol’s for 20 plus years. It is always the same. Friendly service and a great selection of quality products."

"I love this store. I go there almost every week. I get new coloring books and gel pens. I also love getting my journals from there. "

"Easy to find the item I was looking for. Friendly staff. "

"You have such a wide variety of things, I found so beautiful paper that I am so excited about. And the staff is so helpful - always willing to take time to search the aisles with me. "

"The young man who helped me was wonderfully efficient and friendly. He found just what I was looking for and was pleasant to deal with. I always enjoy coming in to Jerrol's, as I can count on receiving this kind of service. Bravo!"

"Due to COVID, I have to make a lot of orders online and sometimes it is correct and sometimes not. IT IS NOT that way with Jerrol's Staff or Products. The Staff is awesome and always places me the customer first and the quality of the products are great. I highly recommend Jerrol's for doing things right, the first time! "

"I knew what I wanted before going in and had no problem finding it. I asked the staff for a recommendation on one item and was happy with the help!"

"Nice friendly staff!!"

"Staff was so very helpful!!"

"Card readers work very well for tap payment. Wouldn’t change a thing."

"Great Valentine's selection!"

"This store carries many unique items. It is great to have books and games and historical references available for purchase. Get more games and puzzles and expand the book section even more. Thank you. "

"Staff helped find the items we needed. They were very friendly. "

"Friendly staff"

"Store is clean and organized and decorated so cute for Valentine’s Day! Employees were friendly and helpful."

"Casey was amazing. So helpful in finding art supplies for my daughter to buy with her birthday money. She commented at least 10 times how nice he was after we got home."

"Every visit to Jerrol's is a joy. The staff's commitment to service amidst ensuring the health and safety of customers (and everyone in the community) is commendable. This is one of the few stores I feel confident going inside, knowing that protocols are in place and followed carefully and cheerfully. Thank you to the whole team for all you do!"

"Employees were helpful and kind! Always love shopping at Jerrol’s"

"Helpful staff! They always greet me and if they can help my find what I’m looking for! Prices are a bit high and some of the products are not the best, but far better selection on most office supply/art items."

"Friendly atmosphere, helpful employees who let you look but are aware of what you are looking for and are close enough that if you are there , they are there to help"

"Katie was extremely helpful! She took the time to assist me with finding card stock and ordering labels you didn’t have in stock. "

"Everything was great. You had exactly what I needed."

"Employees helped me find something they didn't originally think they had. Always friendly. "

"The boy looked for the train books and tried to find if we could order some. He could not locate any information about train books,but I appreciated his help."

"I love your ice cream and your staff and your special item days! "

"I always enjoy your knowledgeable employees. I found the ink cartridge that I could not locate anywhere else in town. Thank you. "

"Liked: Friendly staff."

"All is good. Great variety of products."

"The customer service is always top notch. "

"They were friendly and knew just where to find item. I always seem to forget which phone number is on file, so that was taken care of. All is well there, I see no needed improvements."

"All staff went out of their way to make sure I found what I needed. "

"Everyone was very friendly and helpful."

"all my experiences have been great, everybody is friendly, always willing to help and every item I have purchased has been good quality. "

"Everything! The staff is so friendly and helpful, and you had the exact book I needed and were willing to save it for me until I could pick it up. My only complaint is that your book selection is SO GOOD that I get sidetracked browsing, and want to read them ALL. I love the variety and quality of the merchandise, the excellent adherence to Covid safety precautions, and the professionalism and helpfulness of the staff. "

"Looking for an anniversary card and small gift for a friend. Found both and had great service"

"Love your staff."

"Thank you for your taking care of my request about changing my account's e-mail address to new. We would like to go to Jerrol's again and again the same as until now. Have a wonderful one, Jerrol's all of the staff! (excuse my English)"

"Employees helped us find everything we needed."

"I asked Rolf if he had any garden flags, and although he didn't, he happily recommended Dusty's Nursery. He is always honest and helpful!"

"Very helpful clerk."

"Very kind and attentive staff!"

"Love coming to the store because I can always find what I need. And if they don’t have it they can get it. Love the book section. It’s definitely more than just a stationary store. "

"The staff is always helpful and very friendly. "

"Quick, friendly service!"

"the staff is always thoughtful and helpful"

"Variety of gift items, books and children's items."

"I like everything and I can always find what I need, and if not I can find an alternative. Sometimes I feel like the novels can be a little pricey, but it's not awful. I just wait to buy books until I have my rewards coupon."

"Friendly staff and had exactly what I needed in stock"

"Good selection, organization, and friendly staff"

"Staff was very helpful and friendly"

"I like the selection."

"Staff were helpful and products were great in quality."

"Friendly atmosphere"

"Your support staff are exceptional. Friendly, helpful, and courteous. The community service and commitment of Jerrol's as a company, is top notch. You are a jewel! Thank you for your service."

"Great help finding what I needed when I couldn’t! "

"I would love if you carried vinyl and heat vinyl for cricut machines. If you already do, please inform your employees. I left with only some labels for hopeful sticker printing and cutting. Thank you. "

"Jerrols has all of the office supplies you could possibly need. "

"The staff is always so polite and incredibly helpful every time I come into the store. The store itself is a lovely place, and someplace I could just spend hours browsing and hanging out."

"I love the vibe of the store, and the friendly and personal care we received."

"Very helpful and kind"

"I appreciate the wonderful employees you acquire and train. They are all so friendly and knowledgable. Whenever I meet someone new to Ellensburg, I always tell them about Jerrols.??"

"I always find what iam looking for and more!! The staff is amazing with there friendly , excellent customer service. I always leave with a happy heart and a big smile!"

"Thanks Jerrol's! I came in to spend a rewards coupon I received and happily found some Valentine's Day gifts for my kids and then had to come back later in the day for some more gifts! I love the variety of items you have to choose from, seasonal and dependable. "

"Great store!"

"Friendly staff willing to help out with any questions and concerns!"

"I'm glad you carry the ink we need."

"The cashier was very personable and said “thank you” at the end of our transaction- and she really sounded like she meant it! Excellent customer service. I was going to try to remember her name, but unfortunately I don’t."

"Gary was at the store yesterday. His purpose was to get a calendar where he can write notes for every day. He accomplished that. Aloha! He chose a Hawaiian theme. But, loving books he bought two that follow his interests. One a current event about government and the other about a local military leader he admires. Gary was so excited to show me the books. Of course he spent some time thumbing through them and enjoying what he purchased. Jerrold’s has just about everything for our interests. The staff is ALWAYS so friendly and helpful. Great training, leadership. Jerrol’s is in our top three stores in Elllensburg. "

"The products I purchased were of excellent quality for the price and staff support was wonderful, as it consistently is. "

"Everything! I appreciated the wide variety of products carried. I also love being able to support local when doing something as little as buying notebooks for school. "

"The gentleman that helped me was enthusiastic and took me right to what I was looking for. He was very helpful. Always an easy process when I stop in at Jerrol's! :-)"

"Great selection of organizing items for my needs. Only think, not enough puzzle books in stock. I was looking for a sudoku book and couldn’t find any. Plenty of word search and crossword books,no sudoku! "

"The title I wanted was in stock that day. Easy to go in and grab without hassle. Liked that Rolf greeted me upon entry. "

"I just generally enjoy being in the store and the variety of products available. It is a great atmosphere."

"Employees were very gracious, fun and helpful. Always a pleasant experience when I walk through the door. "

"Helpful sales person "

"The staff is always friendly and helpful. I mostly just come in for art supplies and wouldn't mind a bigger selection of markers and it would be awesome if you sold actual sets of micron pens, like a black set with all tip sizes and a colored set."

"So friendly every visit whether we buy something, have questions or just looking. Such a blessing to have in our community shopping experience. Thank you!"

"Always friendly and helpful! Love that we can get our Traxxas supplies so close to home."

"You have SUCH a great selection! A wide variety of specialty items!!"

"As always the team was there to go over and beyond to help me find exactly what I was looking for with lots of enthusiasm!!"

"Jerrols always has the perfect gift. Great selection and lovely, helpful staff. Makes it easy to support local business!"

"I love everything about your store! The quality of your merchandise superior; customer service is excellent, so friendly and knowledgeable. Your children's toys are high quality and great price. Your teaching supplies are also high quality and great prices. I am a customer for life!"

"I was looking for diamond paintings and no luck."

"I was considerably impressed by the staff, who were very friendly and helpful. One led me to my desired item instead of just telling me what aisle it was on. The only thing that I would like to see improved is that the prices could be lowered just a bit."

"Thanks (again) for having just what I needed - with a smile!"

"I go here every Christmas for unique stocking stuffers. I wouldn't skip it! "

"Employees were friendly and helped me right away. "

"Jorge was very helpful in directing me to one of the items I needed to purchase. Then, he helped me to order an item that wasn't in stock. I really appreciated his friendliness and excellent customer service."

"Everyone there is so nice and helpful. The variety of things you sell is great and the quality is great as well. It’s nice you also carry things for crafts which as been very helpful especially for parents who have children. I can’t really think of anything to improve at the moment. "

"Genuine staff is always ready to help and always professional and personable. Jerrol's is a 'Happy Place" and ALWAYS an enjoyable shopping experience. Rolf, the "apples don't fall far from the tree!" :-)"

"I have lived in Ellensburg my entire life and have always loved Jerrols! I can find things here that you can’t find at other places in town. The service is always 100%! Thank you! "

"Great choice in CWU gear. Staff were very helpful "

"Staff is always very friendly. Had exactly what I was looking for. When you don’t have what I need staff is always willing to go the extra mile to see off they can get it ordered in."

"I liked the assortment of different gift ideas. I could spend hours looking at everything! Love the store, thank you!"

"Nothing needs to be improved, friendly service. Oh yeh just remember, would like to see a better selection of acrylic paper pads, ."

"I am always greeted when I enter your store and asked if I need help finding something. Everyone is always so friendly and this is so important for us older customers who have limited interactions with people during these challenging times. "

"Your staff is super friendly and helpful. "

"I always enjoy visiting Jerrol’s and have been a customer for over 30 years."

"The staff is always friendly and helpful"

"Staff is always helpful and friendly. Love the kids selection. "

"Jerrols has hands down the best customer service in town. The really remarkable thing is that this has remained consistent for the 17 years I have lived in this town. Bravo Jerrols!"

"I enjoy shopping locally rather than order from big companies on-line. It is so good to be greeted by a friendly salesperson and have them offer to help me find the merchandise I need. I love the personalized experience that I always have at Jerrol's. "

"I love being able to shop locally. Just an observation, As a former resident and still having relatives living in West Seattle, NW Art and Frame is a huge favorite, it reminds me of Jerrols."

"My husband and I love browsing through your I aisles, so many unique items...plus the go-to place for office supplies in Ellensburg. We are grateful for the care you take in ensuring a healthy environment."

"Excited to use the 24k paint! Had no idea you had it!"

"A staff member greeted me, stopped doing what she was working on and helped me find everything I needed. She was very knowledgeable about what I wanted to purchase. "

"Found what I was looking for and enjoyed a little meandering for xmas shopping. Always a pleasure."

"I found the perfect gifts--books and Melissa and Doug toys. "

"Liked everything especially books and CWU gear."

"I found everything I was looking for, whether I knew exactly what I wanted or simply an idea!"

"Fun gift ideas and friendly staff!"

"I love the selection of children’s toys "

"Friendly staff"

"As a small town kid I know the value of shopping locally first. I look to Jerrols for items that are different and not easily found in a small town store. I look for arty, unusual and creative ideas and which I can usually find here. I am always greeted by friendly staff and they can almost always lead me right to what I’m looking for. Very good seasonal selection too. Yesterday I was able to find the items on my Christmas list and usually leave with more than I came for."

"Your staff was very friendly. When one person didn't know where to find something, she wasn't satisfied after searching with me. So she triple checked and it turned out you do have the item I was looking for. Great customer service. "

"The staff is so friendly and helpful. I like the variety of items you have. "

"Jorge is a very helpful employee and has a very positive attitude...I very much appreciate the staff at Jerrol's."

"Jorge always makes me feel so welcome! He is a true professional while still maintaining a sense of humor. The team as a whole does a great job of enforcing our new reality which makes me feel safe to come in. There are really only three stores I feel comfortable going inside these days (Jerrol’s being Number One!). In addition, they remember my name! It’s so nice to be recognized and remembered. Goes a long way! "

"I love the selection and variety - including gifts and art supplies. Very helpful staff! "

"You consistently have quality products that I can depend on. And, it is always a friendly, helpful and non-confrontational setting for shopping. Thank you"

"Everyone is so kind and thoughtful "

"Always a pleasure to shop with friendly helpful folks who are committed to me finding what I came to find. Love this place!"

"Your staff was extremely helpful. They all helped me have a wonderful shopping experience!"

"Great staff! I’d love to see more Ellensburg T-shirts stocked, they were great! "

"We are always greeted when coming in the door and asked if we need help finding anything. Always friendly helpful staff "

"Staff is always quick to assist me in finding what I need. Excellent customer service and a polite and friendly staff. "

"Staff let me know the item you were out of could be ordered. "

"I love the variety of art and work supplies that you carry."

"I particularly liked that there was a variety of books available for Young Adults. "

"I came in and right away I was welcomed with a "hello" and some help. "

"my most recent visit was great, as always! the staff was friendly and pleasant to interact with."

"I felt like I had my own personal shopper, which was nice."

"Great selection of Christmas books and gifts!"

"Very friendly and helpful staff! I’d love to see a small section of camera films and other photography items! "

"The variety of item is excellent. Staff is welcoming and helpful. I love shopping at Jerrol's!"

"I am always amazed at the variety of items available. Books,yes, but toys, games, clothes, foods,....."

"I love the 12 Days of Christmas you do and look forward to the evening emails each day to see what the next day will hold. Thank you for doing fun stuff for our community."

"Staff always super friendly. Love all the stocking stuffer ideas you have in the store."

"Crystal was very friendly and helpful as she took my order over the phone then gathered my products to have them ready for curbside pick-up. "

"I like the wide range of products."

"The young man who helped me was very personable! This young man is a high school student."

"The above and beyond customer service is delivering printer ink to a toy 30 miles away the next day because it was not 8n stock"

"When I need something ordered, your staff is friendly & efficient. My order is always here in a matter of days. I appreciate the great customer service."

"The easy way you can find what you want in the aislesv"