"I'm so glad to find products I need right here rather than on line. I just found marbles for my bird and bees water stations and the needed black printer ink."

"Quick Service. "

"Cashiers are always nice, cheerful, and helpful."

"The children’s learning books in the back restocked. "

"Very happy employees!"

"Friendliest and most helpful staff in town!"

"Casey and Wren were both so kind and helpful. I appreciate how Casey took the time to explain RC cars to our grandson."

"Staff was helpful and knowledgeable about my medium interest "

"You had just what I needed and had it ready for pickup Promptly "

"I always enjoy your friendly and helpful staff as well as your unique selection of toys/games/books for children. I would love to see your gift selection for adults expand. Although, I realize space is limited and you guys already do such a great job of fitting what you can in there. :)"

"I made a last-minute stop for Easter basket items, hoping there would be small toys of some sort that were of decent quality and relatively inexpensive. There was a far broader selection than I'd hoped, and the prices were more than reasonable. Thank you!"

"The young lady who checked me out was awesome and very sweet and kind. "

"More education/teacher materials in Spanish"

"I like the variety of books and toys available. Everyone was very helpful. I always have a good time looking around the store and finding unique items! "

"Always a pleasure to go to Jerrol's!"

"Super friendly staff and really great product selection!"

"always greeted when walk in door. friendly service when checked out "

"I appreciate the warm greeting as I walk into the store and the helpful employees who are always knowledgeable and friendly. "

"Friendly,helpful,range of products, greet you when you arrive. Always willing to show you what your asking about, products are spread out and easy to eye. Been loving-this family run establishment for over 50 years. That in itself should tell you something ??Nancy Fraser"

"The staff was very very helpful. Greeted me upon arriving. Asked if I needed assistance but never was pushy or hovered. Love coming here."

"Your employee literally walked me around the store to find each item and was very helpful. I only reason I said the quality of items was good rather than excellent is I think I'm trying to find some notebook supplies that aren't commonly used anymore but you had enough to make my project work. I am so glad Jerrol's is in Ellensburg. You make our community more liveable and enjoyable thanks."

"Great help - Would like a greater variety of art supplies. "

"The people are always so kind and help you in anyway they can"

"Everyone was very friendly and helpful. I was greeted by Mark when I walked in. He was really enjoying his job!"

"Everyone is always so helpful"

"The CWU clothing was excellent quality and reasonably priced. I also had called to see if a book was in stock. It was, and they had the book behind the counter waiting for me! Thank you, Jerrold!! You are an institution in The Burg!!??"

"Very friendly staff"

"I love the welcoming atmosphere and service. The quality and variety of items is so vast that I can find a gift for anyone I’m shopping for. I love this store!"

"In my experience this is the most service friendly staff in town. They help you find items; they know their products and make appropriate recommendations when they know what your needs are. And they offer to order items when they are not available, giving you the timeline when it will arrive. I think the are amazing!"

"knows about store items to give informational answers. Staff is polite and friendly, nothing to add"

"Perfect small town business. Great prices and exceptional service!"

"Friendly staff, good selection! Appreciate you being open :) if you could add more CWU memorabilia (pens, etc)"

"I went in to buy a thank you card and found a voulittle goodies to go with it"

"Rolf is always so helpful and pleasant. The other young man who helped me always makes me smile. He is an incredible asset to the store."

"Nothing needs to be improved."

"Staff is so friendly and helpful!!!!"

"Quick attention by employees "

"I love shopping at Jerrol’s! The staff is always very friendly, and I always find something new to check out! "

"Always friendly staff and wonderful customer service."

"I appreciated how hard Victoria tried to help me find what I was looking for."

"Staff is super friendly and helpful"

"Great variety and quality of products plus over and above customer service! I will always be a returning customer :)"

"Everyone was very nice and helpful. It was easy to get in and get what I needed."

"Friendly service and helpful."

"Very helpful employees; found book I was looking for. Very clean, organized and all products displayed well to find things easily"

"I had multiple people ask if I needed help and they were actually helpful. Very friendly and they knew exactly where the things I needed were. "

"Staff was friendly and helpful!"

"I wish I'd gotten her name, but the young woman who assisted us (she's an Art student at Central) was knowledgeable and very helpful. Thank you! You may use my comments in your marketing, but not my name. Thanks."

"Employees are always extremely friendly and helpful. "

"No improvement. Everything was great."

"Jerrols is always a nice place to visit. Staff is always kind even if we are just walking around looking at things and not buying. When we are buying, they are helpful without being annoying.always kind to the kids, even if they’re loud and touching things ??"

"Very friendly and helpful staff, as well as a clean and organized store."

"Everything was great!"

"The staff always take extra time to help with my needs."

"Wide array of products."

"The staff @ Jerrol's are always very friendly and accommodating. They just don't point you in the direction of when looking for an item, but actually walk you to it. Real customer service. "

"I love the individual service your employees give by helping customers find things in a timely manner. Your pleasant service plus having exactly what I need makes for a joyful shopping experience. Laurae Lygre "

"We love the specials days. Thanks!"

"You had just the shirt that I was looking for. I know my granddaughter will be delighted with it. (Maybe I need one too!) Thank you for having a fun and convenient gift."

"I belong to a book group, and if Jerrol’s doesn’t already have the book I need in stock, they always order it and have it to me quickly."

"It was fun to see all the new items for Easter at the entrance area of the store. I was greeted with big smiles and offers to help. It 's always been a fun store for me to shop."

"I like the staff, they are always so friendly. Everything is pretty easy to find. I just think the store could be more organized in the sense that the location of pens and markers is on the opposite side of where the paper and notebooks are. Or when I’m in the paint section getting brushes I would like to see canvas of sketchbooks closer rather searching for them. I think they should be closer since they come hand in hand. "

"I wish there were more options for zipper binders. Or more school supplies "

"Those who were working were very attentive to everyone in the store. They helped me find the best products I needed for my project."

"Great service as always!"

"Jerrol's staff is always polite and very helpful. They have great variety, and nice surprises for gift options."

"I found what I needed."

"Love your cards and merchandise."

"Service is always consistently friendly and helpful, and I nearly always find just what I needed."

"I have been shopping at Jerrol’s for 20 plus years. It is always the same. Friendly service and a great selection of quality products."

"I love this store. I go there almost every week. I get new coloring books and gel pens. I also love getting my journals from there. "

"Easy to find the item I was looking for. Friendly staff. "

"You have such a wide variety of things, I found so beautiful paper that I am so excited about. And the staff is so helpful - always willing to take time to search the aisles with me. "

"The young man who helped me was wonderfully efficient and friendly. He found just what I was looking for and was pleasant to deal with. I always enjoy coming in to Jerrol's, as I can count on receiving this kind of service. Bravo!"

"Due to COVID, I have to make a lot of orders online and sometimes it is correct and sometimes not. IT IS NOT that way with Jerrol's Staff or Products. The Staff is awesome and always places me the customer first and the quality of the products are great. I highly recommend Jerrol's for doing things right, the first time! "

"I knew what I wanted before going in and had no problem finding it. I asked the staff for a recommendation on one item and was happy with the help!"

"Nice friendly staff!!"

"Staff was so very helpful!!"

"Card readers work very well for tap payment. Wouldn’t change a thing."

"Great Valentine's selection!"

"This store carries many unique items. It is great to have books and games and historical references available for purchase. Get more games and puzzles and expand the book section even more. Thank you. "

"Staff helped find the items we needed. They were very friendly. "

"Friendly staff"

"Store is clean and organized and decorated so cute for Valentine’s Day! Employees were friendly and helpful."

"Casey was amazing. So helpful in finding art supplies for my daughter to buy with her birthday money. She commented at least 10 times how nice he was after we got home."

"Every visit to Jerrol's is a joy. The staff's commitment to service amidst ensuring the health and safety of customers (and everyone in the community) is commendable. This is one of the few stores I feel confident going inside, knowing that protocols are in place and followed carefully and cheerfully. Thank you to the whole team for all you do!"

"Employees were helpful and kind! Always love shopping at Jerrol’s"

"Helpful staff! They always greet me and if they can help my find what I’m looking for! Prices are a bit high and some of the products are not the best, but far better selection on most office supply/art items."

"Friendly atmosphere, helpful employees who let you look but are aware of what you are looking for and are close enough that if you are there , they are there to help"

"Katie was extremely helpful! She took the time to assist me with finding card stock and ordering labels you didn’t have in stock. "

"Everything was great. You had exactly what I needed."

"Employees helped me find something they didn't originally think they had. Always friendly. "

"The boy looked for the train books and tried to find if we could order some. He could not locate any information about train books,but I appreciated his help."

"I love your ice cream and your staff and your special item days! "

"I always enjoy your knowledgeable employees. I found the ink cartridge that I could not locate anywhere else in town. Thank you. "

"Liked: Friendly staff."

"All is good. Great variety of products."

"The customer service is always top notch. "

"They were friendly and knew just where to find item. I always seem to forget which phone number is on file, so that was taken care of. All is well there, I see no needed improvements."

"All staff went out of their way to make sure I found what I needed. "

"Everyone was very friendly and helpful."

"all my experiences have been great, everybody is friendly, always willing to help and every item I have purchased has been good quality. "

"Everything! The staff is so friendly and helpful, and you had the exact book I needed and were willing to save it for me until I could pick it up. My only complaint is that your book selection is SO GOOD that I get sidetracked browsing, and want to read them ALL. I love the variety and quality of the merchandise, the excellent adherence to Covid safety precautions, and the professionalism and helpfulness of the staff. "

"Looking for an anniversary card and small gift for a friend. Found both and had great service"

"Love your staff."

"Thank you for your taking care of my request about changing my account's e-mail address to new. We would like to go to Jerrol's again and again the same as until now. Have a wonderful one, Jerrol's all of the staff! (excuse my English)"

"Employees helped us find everything we needed."

"I asked Rolf if he had any garden flags, and although he didn't, he happily recommended Dusty's Nursery. He is always honest and helpful!"

"Very helpful clerk."

"Very kind and attentive staff!"

"Love coming to the store because I can always find what I need. And if they don’t have it they can get it. Love the book section. It’s definitely more than just a stationary store. "

"The staff is always helpful and very friendly. "

"Quick, friendly service!"

"the staff is always thoughtful and helpful"

"Variety of gift items, books and children's items."

"I like everything and I can always find what I need, and if not I can find an alternative. Sometimes I feel like the novels can be a little pricey, but it's not awful. I just wait to buy books until I have my rewards coupon."

"Friendly staff and had exactly what I needed in stock"

"Good selection, organization, and friendly staff"

"Staff was very helpful and friendly"

"I like the selection."

"Staff were helpful and products were great in quality."

"Friendly atmosphere"

"Your support staff are exceptional. Friendly, helpful, and courteous. The community service and commitment of Jerrol's as a company, is top notch. You are a jewel! Thank you for your service."

"Great help finding what I needed when I couldn’t! "

"I would love if you carried vinyl and heat vinyl for cricut machines. If you already do, please inform your employees. I left with only some labels for hopeful sticker printing and cutting. Thank you. "

"Jerrols has all of the office supplies you could possibly need. "

"The staff is always so polite and incredibly helpful every time I come into the store. The store itself is a lovely place, and someplace I could just spend hours browsing and hanging out."

"I love the vibe of the store, and the friendly and personal care we received."

"Very helpful and kind"

"I appreciate the wonderful employees you acquire and train. They are all so friendly and knowledgable. Whenever I meet someone new to Ellensburg, I always tell them about Jerrols.??"

"I always find what iam looking for and more!! The staff is amazing with there friendly , excellent customer service. I always leave with a happy heart and a big smile!"

"Thanks Jerrol's! I came in to spend a rewards coupon I received and happily found some Valentine's Day gifts for my kids and then had to come back later in the day for some more gifts! I love the variety of items you have to choose from, seasonal and dependable. "

"Great store!"

"Friendly staff willing to help out with any questions and concerns!"

"I'm glad you carry the ink we need."

"The cashier was very personable and said “thank you” at the end of our transaction- and she really sounded like she meant it! Excellent customer service. I was going to try to remember her name, but unfortunately I don’t."

"Gary was at the store yesterday. His purpose was to get a calendar where he can write notes for every day. He accomplished that. Aloha! He chose a Hawaiian theme. But, loving books he bought two that follow his interests. One a current event about government and the other about a local military leader he admires. Gary was so excited to show me the books. Of course he spent some time thumbing through them and enjoying what he purchased. Jerrold’s has just about everything for our interests. The staff is ALWAYS so friendly and helpful. Great training, leadership. Jerrol’s is in our top three stores in Elllensburg. "

"The products I purchased were of excellent quality for the price and staff support was wonderful, as it consistently is. "

"Everything! I appreciated the wide variety of products carried. I also love being able to support local when doing something as little as buying notebooks for school. "

"The gentleman that helped me was enthusiastic and took me right to what I was looking for. He was very helpful. Always an easy process when I stop in at Jerrol's! :-)"

"Great selection of organizing items for my needs. Only think, not enough puzzle books in stock. I was looking for a sudoku book and couldn’t find any. Plenty of word search and crossword books,no sudoku! "

"The title I wanted was in stock that day. Easy to go in and grab without hassle. Liked that Rolf greeted me upon entry. "

"I just generally enjoy being in the store and the variety of products available. It is a great atmosphere."

"Employees were very gracious, fun and helpful. Always a pleasant experience when I walk through the door. "

"Helpful sales person "

"The staff is always friendly and helpful. I mostly just come in for art supplies and wouldn't mind a bigger selection of markers and it would be awesome if you sold actual sets of micron pens, like a black set with all tip sizes and a colored set."

"So friendly every visit whether we buy something, have questions or just looking. Such a blessing to have in our community shopping experience. Thank you!"

"Always friendly and helpful! Love that we can get our Traxxas supplies so close to home."

"You have SUCH a great selection! A wide variety of specialty items!!"

"As always the team was there to go over and beyond to help me find exactly what I was looking for with lots of enthusiasm!!"

"Jerrols always has the perfect gift. Great selection and lovely, helpful staff. Makes it easy to support local business!"

"I love everything about your store! The quality of your merchandise superior; customer service is excellent, so friendly and knowledgeable. Your children's toys are high quality and great price. Your teaching supplies are also high quality and great prices. I am a customer for life!"

"I was looking for diamond paintings and no luck."

"I was considerably impressed by the staff, who were very friendly and helpful. One led me to my desired item instead of just telling me what aisle it was on. The only thing that I would like to see improved is that the prices could be lowered just a bit."

"Thanks (again) for having just what I needed - with a smile!"

"I go here every Christmas for unique stocking stuffers. I wouldn't skip it! "

"Employees were friendly and helped me right away. "

"Jorge was very helpful in directing me to one of the items I needed to purchase. Then, he helped me to order an item that wasn't in stock. I really appreciated his friendliness and excellent customer service."

"Everyone there is so nice and helpful. The variety of things you sell is great and the quality is great as well. It’s nice you also carry things for crafts which as been very helpful especially for parents who have children. I can’t really think of anything to improve at the moment. "

"Genuine staff is always ready to help and always professional and personable. Jerrol's is a 'Happy Place" and ALWAYS an enjoyable shopping experience. Rolf, the "apples don't fall far from the tree!" :-)"

"I have lived in Ellensburg my entire life and have always loved Jerrols! I can find things here that you can’t find at other places in town. The service is always 100%! Thank you! "

"Great choice in CWU gear. Staff were very helpful "

"Staff is always very friendly. Had exactly what I was looking for. When you don’t have what I need staff is always willing to go the extra mile to see off they can get it ordered in."

"I liked the assortment of different gift ideas. I could spend hours looking at everything! Love the store, thank you!"

"Nothing needs to be improved, friendly service. Oh yeh just remember, would like to see a better selection of acrylic paper pads, ."

"I am always greeted when I enter your store and asked if I need help finding something. Everyone is always so friendly and this is so important for us older customers who have limited interactions with people during these challenging times. "

"Your staff is super friendly and helpful. "

"I always enjoy visiting Jerrol’s and have been a customer for over 30 years."

"The staff is always friendly and helpful"

"Staff is always helpful and friendly. Love the kids selection. "

"Jerrols has hands down the best customer service in town. The really remarkable thing is that this has remained consistent for the 17 years I have lived in this town. Bravo Jerrols!"

"I enjoy shopping locally rather than order from big companies on-line. It is so good to be greeted by a friendly salesperson and have them offer to help me find the merchandise I need. I love the personalized experience that I always have at Jerrol's. "

"I love being able to shop locally. Just an observation, As a former resident and still having relatives living in West Seattle, NW Art and Frame is a huge favorite, it reminds me of Jerrols."

"My husband and I love browsing through your I aisles, so many unique items...plus the go-to place for office supplies in Ellensburg. We are grateful for the care you take in ensuring a healthy environment."

"Excited to use the 24k paint! Had no idea you had it!"

"A staff member greeted me, stopped doing what she was working on and helped me find everything I needed. She was very knowledgeable about what I wanted to purchase. "

"Found what I was looking for and enjoyed a little meandering for xmas shopping. Always a pleasure."

"I found the perfect gifts--books and Melissa and Doug toys. "

"Liked everything especially books and CWU gear."

"I found everything I was looking for, whether I knew exactly what I wanted or simply an idea!"

"Fun gift ideas and friendly staff!"

"I love the selection of children’s toys "

"Friendly staff"

"As a small town kid I know the value of shopping locally first. I look to Jerrols for items that are different and not easily found in a small town store. I look for arty, unusual and creative ideas and which I can usually find here. I am always greeted by friendly staff and they can almost always lead me right to what I’m looking for. Very good seasonal selection too. Yesterday I was able to find the items on my Christmas list and usually leave with more than I came for."

"Your staff was very friendly. When one person didn't know where to find something, she wasn't satisfied after searching with me. So she triple checked and it turned out you do have the item I was looking for. Great customer service. "

"The staff is so friendly and helpful. I like the variety of items you have. "

"Jorge is a very helpful employee and has a very positive attitude...I very much appreciate the staff at Jerrol's."

"Jorge always makes me feel so welcome! He is a true professional while still maintaining a sense of humor. The team as a whole does a great job of enforcing our new reality which makes me feel safe to come in. There are really only three stores I feel comfortable going inside these days (Jerrol’s being Number One!). In addition, they remember my name! It’s so nice to be recognized and remembered. Goes a long way! "

"I love the selection and variety - including gifts and art supplies. Very helpful staff! "

"You consistently have quality products that I can depend on. And, it is always a friendly, helpful and non-confrontational setting for shopping. Thank you"

"Everyone is so kind and thoughtful "

"Always a pleasure to shop with friendly helpful folks who are committed to me finding what I came to find. Love this place!"

"Your staff was extremely helpful. They all helped me have a wonderful shopping experience!"

"Great staff! I’d love to see more Ellensburg T-shirts stocked, they were great! "

"We are always greeted when coming in the door and asked if we need help finding anything. Always friendly helpful staff "

"Staff is always quick to assist me in finding what I need. Excellent customer service and a polite and friendly staff. "

"Staff let me know the item you were out of could be ordered. "

"I love the variety of art and work supplies that you carry."

"I particularly liked that there was a variety of books available for Young Adults. "

"I came in and right away I was welcomed with a "hello" and some help. "

"my most recent visit was great, as always! the staff was friendly and pleasant to interact with."

"I felt like I had my own personal shopper, which was nice."

"Great selection of Christmas books and gifts!"

"Very friendly and helpful staff! I’d love to see a small section of camera films and other photography items! "

"The variety of item is excellent. Staff is welcoming and helpful. I love shopping at Jerrol's!"

"I am always amazed at the variety of items available. Books,yes, but toys, games, clothes, foods,....."

"I love the 12 Days of Christmas you do and look forward to the evening emails each day to see what the next day will hold. Thank you for doing fun stuff for our community."

"Staff always super friendly. Love all the stocking stuffer ideas you have in the store."

"Crystal was very friendly and helpful as she took my order over the phone then gathered my products to have them ready for curbside pick-up. "

"I like the wide range of products."

"The young man who helped me was very personable! This young man is a high school student."

"The above and beyond customer service is delivering printer ink to a toy 30 miles away the next day because it was not 8n stock"

"When I need something ordered, your staff is friendly & efficient. My order is always here in a matter of days. I appreciate the great customer service."

"The easy way you can find what you want in the aislesv"

"I received immediate help in searching for what I wanted"

"Good customer service. Art supplies a bit overpriced, the same paints I bought I found at fred meyer for cheaper."

"The cashier who helped us was wonderful — kind, thoughtful, and very pleasant. "

"I like the variety of items, the teaching section, and art supplies. Everyone is always smiling and helpful."

"Prompt courteous service and good selection of items. Jerrolls is a great place to find gifts that are different from the big box stores. "

"Honestly, everything I need for my art is in this store...not to mention the book section is fun to look around once in a while. No complaints really. "

"Very warm and welcoming environment, I loved it!"

"Staff very helpful suggesting books for my grandson and found book for gift for someone else"

"It’s always nice to come I to Jerrols because the employees are so nice and willing to help you find what you need. They make you feel welcome!"

"We were greeted almost immediately upon entering, and were treated like VIPs during our visit. It was amazing!"

"Staff: friendly and not pushy Store: clean and organized Unique goods and books Books from local authors Books with a focus on the local area and the state Recommendation: bring in pet toys and other fun supplies (collars, leads, beds, etc...)"

"I always love browsing at jerrols, and usually find unique gifts! Staff is very friendly, eager to help"

"Great selection of paint! "

"I liked how excited the store employee was, about some of the gift items you offered. It made the visit fun and reaffirmed my purchases. Thank you for your great selections and employees!"

"I liked how kind all the staff are in helping to find just the right items- plus the owner is always extremely sweet to everyone. "

"Everyone is always helpful!"

"Friendly staff!"

"A special thank-you to Lucas (sp?), who helped me put the order together over the phone, made sure the toys were age-appropriate, and ordered some books that weren't in stock. All so I could simply walk in and pick up the order, safely. Jerrol's has kept the safety of all of us - staff, community - as a top priority since the pandemic began. In tough times, this kind of community-minded approach is deeply appreciated."

"You can find almost anything that you're looking for at Jerrol's. And if they don't have it, they will get it for you."

"The staff is always friendly! I like the quality of gifts and items found in the store."

"the staff is efficient, helpful and friendly"

"Restocking of sizes of CWU shirts. "

"The workers that waited on me were excellent. Very good at their jobs."

"I always enjoy visiting Jerrol's and seeing what fun gift items are available. "

"I liked how friendly the staff was, and how clean the store is. One thing I would like to see improved is prices! I see many things that are a high price at your store, and then I will see the same item at another store for a lower price. "

"You can depend on outstanding service from the staff at Jerrol’s—-always."

"The staff was cheerful and helpful. You never would have known there are difficult circumstances today. I would like to see more generic printer ink cartridges"

"Friendly and helpful service."

"Clean, open, occupancy limit was being followed, were enforcing masks "

"I had a list of instructional watercolouring books that I was interested in, and the staff member was really pleasant and helpful. Between us, I selected one to order, expecting it about midweek. She called the very next day to say she'd managed to locate a copy in the store! Talk about your sudden service? I am very pleased with the service I received, but then I always am when I shop here. Good job, Jerrol's!"

"As always I've had a great experience shopping locally at your store. It always feels welcoming and the service is excellent. One of my favorite places to shop."

"Awesome kids toys, games, and books! Really enjoyed the Christmas display as well :-)"

"Each time we come to Jerrol's every one of your employees are very eager to help us with whatever we are looking for. They are friendly but not over-bearing and always with a genuine smile. I can see them smile even with the masks. I love the variety of art and craft items you have for sale. Keep doing what you are doing because you are our go-to store for the good stuff. "

"I was greeted promptly and directed to the items I was looking for. I've found the staff to always be helpful and friendly here."

"Nice selection of gifts and CWU gear"

"You have a small but excellent variety and choice of office, school and home supplies. Jerrol's and Staff "fit" our town and community perfectly."

"Surprising variety of gift items. Staff walked me to the item I was asking for. "

"Sales people go the extra mille to answer or research any questions I have."

"EVERYTHING ??????"

"Staff was helpful but not overly aggresive"

"All the CWU gear!"

"I Like to be greeted when I come in. It makes me feel appreciated."

"Please connect with Winegar’s again"

"Always friendly and helpful staff."

"I always enjoy coming into Jerrol's. The inventory and the staff are wonderful. The layout is enticing and the staff are inviting and helpful. I came in to see if a newly released book was in the store, but unfortunately, it was not. However, the person who waited on me was ready to order it for me. Because I am not in Ellensburg all the time, I decided to decline a special order, but I appreciate the thought."

"I appreciate the variety of items available, and how friendly your staff are."

"Always happy!"

"I enjoyed browsing through Mark's boxes of albums, and bought a few - it is a fun diversion and great addition to Jerrol's! I also liked your holiday card selection but would really like it even more if you could bring in boxed holiday cards that are not printed in China (which is why I chose Good instead of excellent for the product) There are many amazing US and UK cards and I would like to support those companies rather than China due to their environmental impacts - "

"Nothing, everything was great "

"At least 3 employees asked if I needed help. It's always a pleasure shopping at Jerrols"

"Whoohoo"

"Staff quickly assisted me in finding what I needed. "

"Very happy with selection of acrylic craft paints. And they were very organized! And the staff is always super friendly. "

"I liked the Ellensburg shirts at the front of the store, the book displays, the seasonal displays and the office supplies that you can always count on being there."

"I love the customer service. The people at Jerrol’s never fail to make my day!"

"You have a good selection of printer ink and can get what I need quickly if you don't have it in stock."

"Change nothing, y’all are great."

"An item was either out of stock or being discontinued. Staff immediately tried to find out which it was and how they could accommodate me."

"They went over and beyond to help me find a random item needed. Employees are always extremely kind, happy, helpful and great working with!"

"Super friendly staff. I have only been here 2 months and feel like I have made friends at Jerrols. Their art and office supplies have everything you would ever need. I love that you have recent good books to buy. Your painting on the windows of Diversity, Respect,Equality make me want to shop at your store for you uphold values that matter. I will always shop here before any place else in town!"

"The selection of books, craft & stationary, gift ideas. You have a lot of inventory!"

"Always great service"

"I bought some water color paper for my classroom. Two employees asked if I need help finding something, and they all recognized my baby and made comments about him growing up so quickly - it was so nice to be recognized. They are such kind people! I love shopping with you, and always have such a pleasant experience."

"I enjoyed the staff and the overall vibe of the store. I will continue to go for my crafting needs. "

"I continue to be happy to shop in Jerrol’s! The customer service is top notch and I nearly always find the items I need. On the rare occasions when I haven’t found what I came in for, there was a follow up offer to order it for me. This is customer service done really well!"

"I feel that when I go in to your store, your employees really care about answering my questions and making sure I have a positive experience. I feel safe in your store because it is inclusive. "

"Love your greeting cards "

"I appreciate that you have a good selection of art supplies. "

"Really nice that the clerk told me “Thank you for coming in”. So many places have quit doing this - they seem to have de-emphasized this when training new people and they seem to take business for granted. I appreciate that I was acknowledged as a valued customer - just like the good old days! :)"

"First, I am happy that you are open during this covid time. Second, your staff is always so helpful and understanding. Lastly, I never have to go anywhere else for my teaching materials. "

"You have always had a GREAT selection of arts, crafts, books and gifts. Customer service and satisfaction are your specialty! Thank you for being here!??"

"The cheerfulness and helpfulness of the clerks. You're doing just fine. Don't change a thing."

"I'm concerned that some of the items I picked up may have been sitting on the shelf for a while...specifically the kneaded erasers. Otherwise great service! When one item wasn't able to be found, an employee was able to find a suitable substitute without me having to ask."

"I enjoy talking with the sales associates. They remember me and even remember the projects that I have worked on. "

"personal assistance with a special order, fun to browse, many options "

"I needed printer ink that was not in stock but staff ordered it and called me early the next morning to let me know it was in. Also the warehouse was out of 2 colors of ink that I need but staff took my name and said they will check periodically and order the missing colors. I have not doubt they will follow through. Great customer service!!!!!"

"I loved how staff was available to help. I asked a question and they knew exactly where they were going. I believe the staffers name was Victoria. I can’t think of anything to be improved."

"Great customer service"

"Was asked by multiple staff members if help was needed. Cashier made sure I received bonus points, much appreciated."

"The ultimate “neighborhood drug store”...Always has the thing you actually ran out of the house to get! "

"I liked everything, no complaints at all. Very friendly and helpful. "

"Yall never have white fine tip paint pens"

"Enjoyed seeing the old records. I bought quite a few. "

"Great selection, friendly staff. "

"I had been looking for printer ink, and when Jerrol's got a shipment, they set aside an ink cartridge and called me to let me know it was in! Great service."

"Great customer service. Excellent measures in place to promote social distancing."

"It always feels like there is happy music silently playing whenever I come in because your sales people are always genuinely cheerful! Wonderful! I appreciated seeing your decorated push pin pumpkins sitting on the counter next to the register. As I was heading to Seattle for a rare in-person art date with my 6 year old granddaughter I snatched up the pins and am looking forward to what our pumpkins will look like! Great idea!"

"All the employees are very helpful and friendly I didn't notice anything that needed to be improved"

"I needed printer ink. She looked it up and found the correct items. Easy! Quick! Thank you!"

"Staff were all very friendly and helpful! Everything from ink for your printer to watercolor pencils paper cutters!I love the store!"

"I love the happy, efficient staff who serve me when I need something. Gloom and Doom does not work with me. So thank you, for the laughter and excellent customer service. "

"The employees are always so friendly. They make customers feel like family."

"Everyone was so friendly and willing to help! Keep up the great customer service "

"I loved all the things you have for kids + all the craft supplies. Wish I knew about your store sooner! "

"Your staff is always friendly and smiling, super helpful and held the book I wanted and helped order another, even took a minute to make some other suggestions on what other customers are reading :)"

"Love the variety, but prices a lil high."

"Never had anything but positive experiences at Jerrol’s - for me, since 1980!"

"Staff always willing to help when I'm looking for something "

"Friendly staff greeted us as we came in, availability and price of products we were shopping for."

"I like that I was greeted when I walked in the door, but was left alone for the remainder of my visit, letting me shop in peace. It wasn't overwhelming having an employee breathing down my neck the whole time. I love Jerrol's so much, and I will forever be coming here for all of my art needs."

"Great customer service as usual"

"everyone was very kind and I had multiple people ask if I needed any help and overall high quality service."

"Friendly service!"

"The person answering the phone was very helpful in checking to see if Jerrol's carried what I needed. Since this was not the case she checked to see if they could be ordered for me. Since this was a special order which I have not yet received I could not rate the quality (which I am sure will be just great)"

"I love the rewards you offer! I thoroughly enjoyed browsing and seeing the items you so often have- my favorite being the darling stationary. Love the rewards and reasons to come in though I don't always "need" something."

"Everyone was very helpful and friendly. They helped me find a few items quickly. And my girls were excited to wrap a present they had bought. That’s a highlight for them! "

"Kendra and Taylor are awesome. So friendly and helpful and funny. Enjoyed our visit. The store looks amazing."

"Not only is the customer service second to none, the health protocols make Jerrol’s one of a handful of businesses I feel confident I can go in without an extremely stressful visit. Thank you for your continued dedication to our community and our health!"

"The staff were all very nice and welcoming "

"Your salespeople are always friendly and helpful. They always greet you when you enter the store. They're the best?"

"Ordered online, picked up in store, worked like a charm. The one substitution in my order was pointed out so I could okay it before payment. Thank you for using reusable/recyclable paper bags - nice ones! Everything about how Jerrol's and the staff are dealing with pandemic conditions feels right: careful, compassionate, thoughtful, and positive. Thank you!"

"I feel so at home in your store. Thank you!!!"

"I can’t remember my cashiers name but she was the sweetest human in the world and she deserves a raise!!!!"

"Friendly helpful staff, great selection of items"

"I thought the book section was excellent. I appreciated being allowed to browse around freely."

"Keep up the good work on customer service. Wish store hours were a bit later but understand. "

"As always, great customer service and wonderful product choices!"

"I love to come to Jerrols in the fall to see the new school supplies."

"I found great birthday cards for my son's and grandson's upcoming fall birthdays plus what I hope will be a much appreciated recent release book for my grandson. Jerrol's is always a lovely place to shop. I don't, however, need or want much for myself and so shop only for gifts at Jerrol's. "

"Staff was helpful, staff ordered a book for me, was notified when it arrived, and staff was helpful and friendly when I came to pick it up. "

"Items were easy to find and the clerk who waited on us was very helpful and friendly. "

"The customer service is always excellent here."

"Whenever needed, the staff is ALWAYS very happy to help, they greet you upon entering the store, and wish you well as you leave. Excellent service consistently."

"Always interesting merchandise, good customer service."

"Great hobby shop with awsome service and selection. "

"Greeted with a smile Always great service"

"Everybody that worked there where very nice."

"You guys are AWESOME ??"

"Nothing your staff is very kind and your store had all the supplies I needed "

"The lady(I don't know her name) who helped me has been always so friendly and helpful. I enjoy talking to her everytime I go in the store!"

"When you enter Jerrols, you are always greeted with a smile and assistance is happy and ready. They are efficient and I always leave with not only what I came for, but possibly something else I couldn't resist and a nice feeling about the experience!"

"Love the customer service, employees are always so friendly and helpful!"

"Very friendly"

"The block off from Winegers, masks only, and hand sanitizer. "

"your staff is always helpful and friendly."

"It was great - I needed a creative solution and the employee worked hard to help find it for me, offering to laminate a poster to work for me to use with dry erase markers. He was kind and super helpful!"

"Great customer service "

"I appreciate good customer service and you guys provide it. Thanks! "

"I appreciate the safety measures in place in view of the pandemic. Even behind masks, the Jerrol's team conveys friendliness and appreciation of the customer! Well done :-)"

"Everybody always cheerful and helpful."

"Am so thankful that Jerrols always has what we are looking for!"

"Staff were so friendly and helpful."

"Thank for making your business safe and inclusive! As always, your staff are excellent! "

"I appreciate the curated selection of books. I found an art book and supplies to start on a creative project right away."

"I love the map section! I’m sure it’s hit hard this time of year, but I can’t wait to see what’s waiting for me there on my next trip in. "

"My friend told me that if anybody had a children’s book it would be Jerrols. Sure enough you had it!"

"I love everything about the store "

"The staff is top notch. "

"Being able to consult over the phone and get the product in a day or two is amazing!!"

"Shopping at Jerrold is always a good experience. You’ve done a great job adapting the store for the current circumstances. Thank you."

"Hands down the best customer service, quality products, great selection and inventory of products! Just an amazing place! You feel the excellence the second you open the doors to shop! "

"As always, I enjoyed my shopping experience @ Jerrol's = and even though the staff have masks, I can 'hear' their smiles :) thanks for Keeping customers and employees safe!"

"Im working on a project and needed some additional products, no fuss n muss. comment, the foam sheets, if they cold find a way to price them that didn't pierce the fabric, that would be awesome, too much waste when they do that. "

"Found the canvas size I wanted without having to order it. "

"Always such great service and selection!"

"Service was excellent and could not be improved. "

"Quick service to ask if I needed help. The employee promptly looked up a book I was searching for and when it wasn’t it stock she ordered it for me. "

"Jerrol's staff is friendly and professional."

"Staff was friendly and willing and able to help me. My helper came with me to show Jerrol's selection of watercolor paper. Everyone was cheerful, in spite of a customer who entered the store without a mask and then made a scene about his rights and "knowing the law." Staff was professional and respectful and handled the conflict perfectly. I felt bad for them that they have to deal with that."

"Came in to use my birthday certificate and gift card. Able to find the ink cartridge I needed. Staff very helpful and efficient."

"Very friendly and helpful when I called to see if something was in stock. It was and set aside for me to pick up later in the day. Associate was very kind and helpful."

"Your staff is friendly and helpful without being to "helpful." I am always greeted and treated with respect. As a person of color I appreciate not being followed around the store, like at other businesses in town. I appreciate and value your commitment to equity and racial diversity, religious tolerance, LGBTQ in our little community. I know I can buy items for less on Amazon but I am choosing to support your store.-Susana"

"I like the staff at Jerrol's always friendly and helpful."

"Great customer service! "

"I like the mask policy and masks provided at the door. I LOVE the record addition and find myself there every week now buying a couple."

"The store was set up for easy shopping and I found what I needed super quick"

"Employees so chipper and helpful!"

"I walked around and looked at CWU clothes but didn't find anything I had to have... I was going to get a HP63 black ink cartridge but it wasn't available so I got the HP63 color ink cartridge. I love Jerrol's actually! Office Supply stores are my bag. "

"Pleasant arrangement of items and easy to browse."

"Friendly staff, great selection of books and toys! "

"Everyone is willing to help and find who can if they can't. We love our trips to Jerrol's."

"Larger Quality selection of children’s books and toys; Would like to see increased selection of art and educational toys; Would like to see dedicated play or story hour for shildren to sign up for."

"Things seemed like normal in that all the great products of Jerrol's were available, but the space was clearly thought of for safety and sanitation. I appreciate the way you have continued doing business through the pandemic."

"I always love dealing with you folk, no complaints! The book I ordered was ready to go, the store was bright and clean, and so was the lovely sales clerk. She made the simple task even easier. Brava!"

"I always get quality products and attentive customer service when visiting Jerrol's."

"GREAT BOOK SELECTION! And your covid sanitization stuff is awesome too! What to see more of? Hmm just stay true to what your store is."

"Always friendly!!"

"Good service and nice people I really enjoyed my visit. I am a early learning teacher And i like the good education material wath i found. "

"Kendra was so friendly and helpful. She knew where to look for the items I wanted."

"Very friendly knowledgeable service "

"They guy with the red hair was awesome ?? He helped my son and I find the perfect gift for my daughter, I dont know your name but thank you!! She loves it! "

"My son and i received friendly greetings from multiple employees when we walked in. Though we didn’t need any assistance on this trip but I know I could have gotten it if I had needed it. My son and I love your kids section there are so many great books and toys to choose from"

"Always find what I need. Kendra is so sweet and helpful. "

"Bought great Green Trails Maps at a great price once again. Somewhat sloppy laminating job, and I trimmed them myself at home. Slow go, but all in all a good visit."

"So good to see Kendra is back. She is such a dear- greeted me by name and we chatted a bit. Also found some great birthday gifts for my kids!!"

"We love visiting your store. Thank you for being a beacon of kindness, hope, and inspiration in such a small town that needs more of what you offer. "

"I really love how happy your staff is, how helpful they are in making sure you are finding just what you need. Thank you "

"I found exactly what I was looking for. Very friendly and helpful staff. I appreciated the concern for safety and rules were followed. Thanks!"

"Pluses: Rolf's helpful attention to Jean as she rested on the outdoor bench. Very quick and product-knowledgeable young man who helped Fred find pens to fit his needs. Always cordial, helpful people. Minuses: none at all! "

"First of all, we appreciate Jerrol's approach to following the State requirements for safe retail shopping. Feel absolutely no anxiety when in your store. The staff has always been personable and professional AND patient in their interactions with customers--and if possible, is even more so now. We found everything on our list. As for improvements...How to you improve perfection???!!! Thank you to all in the Jerrol's "family"!"

"I always enjoy a visit to Jerrols. Even if I don't buy anything I like to look around!"

"I perceived Jerrol's as very responsible facing the pandemic. "

"Staff is always friendly and courteous. I enjoy the atmosphere and product you find at Jerrol’s. "

"Friendly staff "

"As always, great customer service, product availability and friendly helpful staff! No complaints."

"Grandson saved enough money to purchase his Traxxas TRX-4 SPORT . The cashier was very patient while he counted out his money for his BIGGEST PURCHASE for a 7 year old. Very happy grandson it couldn't have been any easier. "

"I like books most of all. I do find many other items as well. Thank you."

"Staff are incredibly helpful and kind. I always find what I need when I shop here. "

"I loved that there is always somebody available and ready to help you out at Jerrol‘s. I recently went in to use my birthday certificate and wandered around the store for about 45 minutes. I was welcomed into the store by one of the staff and then when I came up to check out I was welcomed again to come up to the counter to purchase my items. After I got my items I was wished a great day as I headed out the store. I love the staff at Jerrol’s!"

"Always enjoyable to shop here! "

"Everyone is alwys so friendly and helpful."

"I have been in the store on several occasions and every time they have been very helpful and friendly. Excellent customer service!"

"people were nice & informative "

"Due to Covid-19, I had to order supplies for a project by phone. Customer service was excellent, as always! The employee went above and beyond in searching for the supplies, and offered helpful suggestions."

"You get your ink orders in really fast!"

"Your store is well organized and orderly. It is easy to find things in the arts and crafts department. You also have great variety!"

"My eyes teared up when I parked in front of the windows painted with the messages speaking for equality and respect. Well done! The ink pad on the Melissa & Doug stamp set was dry. Turns out that my granddaughter has other ink pads so in the end it wasn't an issue. The gift was a hit regardless! Walking into Jerrol's I can always expect to be warmly engaged and to have superior customer service. Without exception!"

"Helpful clerks"

"I appreciate the nice selection of books and cards, especially locally printed ones. I feel confident that I can find unique and high quality items for gifts. "

"Great people "

"I like how clean and safe the environment felt."

"It was nice to be in a clean, safe store, I love all the work you do for your customers!"

"The friendly and helpful staff are the best. Jerrol’s has always had top notch customer service! "

"I like the selection and the staff is always helpful."

"Crystal and Jessica knew exactly what we needed, explained best application methods, safest route to go and helped us to meet state/county COVID compliance.Thank you Crystal and Jessica!!"

"I liked that when I could not find what I was looking for, the associate took time to help me look for and find what I needed. "

"Jerrols consistently through the years provides amazing customer service and has the best selection. My recent visit was no different. I also appreciate your forward thinking during the pandemic. As well as community for all people."

"I love that you're always so kind and willing to help. I love all the pretty things you have in the store. I love that if you don't carry something, you're always willing to order it for your customers. On my way out, I saw your "Thank you Dr. Larson sign, such a loving gesture. Thanks for existing! "

"I love the kids who work here! So sweet."

"It’s always nice to visit my former work family! I love the improvements in the interior of the store, and as always, everyone is wonderful! "

"As always very friendly and helpful personnel!"

"Staff was friendly. Only thing I couldn't find which I needed was brightly colored ( or any color other than white or yellow) 5x8" writing pads"

"The young gentleman that helped me out was very helpful and I felt that he was actually interested in the project that I was working on and helpful in finding what I needed and additional Items I could use, help with knowledge and personality. Sorry about this, He was Latino and his name in English was George, don't want to insult him by mispelling his name."

"Very efficient staff and reasonable prices."

"Friendly professional and efficient service. "

"Excellent service and the staff who delivered the bookshelves and file cabinet were very professional and friendly. "

"Very personable staff"

"Love your store, love your employees. I always find what I need and, if not, I can count on your associates for assistance. Every visit is a pleasant experience. You are the proof that small and local is better. "

"You made it easy to obey the covid rules. The girl that helped me was very nice and patient. I felt very comfortable and was able to get what I needed with ease."

"You had everything that I wanted and the customer service was awesome "

"No one got upset at me for wandering around, cause it takes me a while to figure out what I want. It was really appreciated."

"Friendly service. "

"Very friendly and helpful staff."

"Excellent selection and customer service! "

"I went to the store few minutes after closing time (I didn’t notice passed closing time!) but the cashier didn’t mention she was closing and didn’t rash me. I could spend time to find what I needed. Thank you!"

"I really appreciate the accommodation the Jerrol's team provides for my shopping ease, as I am high-risk. I looked at products online, brought a list to the parking lot, and waited safely in my car as my order was picked, rung up, and delivered to my car by a cheerful, masked team member. Thank you for your care, flexibility, and outstanding customer service! "

"Helpful friendly clerks"

"The staff is supwr sweet and always happy to help me find what I need and their is a plethera of amazing things to purchase! "

"I was greeted and offered assistance upon entering the store. The clerk offered to hole our items while we continued shopping. Very friendly and efficient. Always a pleasure shopping at Jerroll's."

"I was glad to find masks and an aloe vera based hand sanitizer right up front. The young man who greeted me as I came in made me feel so welcome as he started up a conversation about my Felix Hernandez "King" shirt. With the mask wearing, it is really nice to hear people talk and know they are smiling underneath. Thanks for the big signs on entry about wearing a mask and for making masks available to people without one. It is nice to get back in the store again."

"Loved finding new alumni items, books and games for my 8 year old, and as always great customer service!"

"I've always loved coming to the store even though my visits are very spaced out. Only thing that I can think of was a wider range of religious books, as in not of just Christianity and those that are similar. But I realize that likely wouldn't be a worth the effort as it's not widely sought after."

"I particularly appreciate the courtesy and helpfulness of the clerks. They helped me find everything I needed very quickly."

"I liked having facemasks available for customers who may have forgotten their mask. The addition of the vinyl records is great. My husband just bought a record player and now we have a local place to shop for records. I also love purchasing purple gel pens and you have a great selection. (there are several studies on the role of color on memory at NIH, and I had an instructor specifically name purple as one of those colors). Jerrol's has friendly and helpful staff, just one more reason to shop here."

"I think you have a great selection and you carry quality products. It’s hard for me to choose what to get! Haha"

"Wonderful help with the EHS lettermen jacket. It looks great. Staff is the best, and rootbeer ice cream sample was delicious! Thank you!"

"Clean! Thanks for offering free masks lots of good summer books for kids"

"No matter how many times I come in, or new employees I meet, everyone is so knowledgeable about the inventory. I love getting lost at your store, adore the staff you hire, and respect the level of dedication and training that I see in every employee! I've never had a single bad word to say about Jerrol's and recommend you guys to anyone who hasn't had the pleasure of coming in. Keep up the spectacular job!"

"Best small town business. I have been patronizing Jerrols for more than 60 years. Love, that I can find what I need and the employees are friendly and very helpful. #??JERROLS"

"Jessie was very helpful. The ink I needed was out of stock but she said the other one would work just as well! If not I could bring it back! It worked just fine! "

"The young gentleman was more than eager to help me and answer all my questions. Very polite!!"

"I was able to find what I came in for right away and was greeted by the door. The staff was more than willing to help me and I was impressed by the safety precautions taken by the store amid Covid19"

"My experience was great! I went early to avoid crowds and distance safely and was pleased to see how safety-minded you are! I love that you have masks front and center and that you have a lot of cleaning supplies to help us stay healthy in our homes. Thank you for that! "

"They mistakenly charged my account with an extra item. I had realized it after leaving the store but they made it right when I came back in."

"I liked that you had paper. Thanks for having paper. "

"Friendly, clean and safe, well organized, quality items"

"I chose to purchase good quality instead of excellent quality. ?? The store is always super clean and the staff extremely friendly and willing to help. It's a little difficult at times to find what you need. Usually I don't mind as I like to browse this store. This visit I had almost immediate help even though I didn't ask for it, so it wasn't a problem."

"Your orders come in really fast!"

"Thank you for providing a mask! The staff went over and above in providing their considerable help in locating the items that I was interested in purchasing! Kudos to both of them!!"

"I liked that customers were required to wear masks, that hand sanitizer was available at checkout, and that the doors were left open!"

"Everyone was friendly and eager to help. Got most of what I came for except for one paint brush, no emergency. Thanks"

"Staff is very friendly and helpful. Excellent Excellent variety of crafts/office supplies/books"

"Every person working is always friendly without being pushy. It’s always a great atmosphere and selection is always amazing."

"Found the puzzle quickly that I looked up online. Purchased modpodge glue for a good price. Always a pleasant place to shop for books, games, puzzles etc."

"Always the best service possible from friendly staff. "

"I wish I could remember the name of the staff member who helped me. They knew exactly what I wanted, were incredibly helpful and friendly, and made the over-the-phone experience so much less stressful than I feared it could be. I was so happy after, and especially when I received the book!"

"I'm so happy that Kendra is back at Jerrol's! She is always, always helpful and also, kind. I am grateful that Jerrol's so rapidly and efficiently created a situation in which customers could purchase essential items like sanitizers, TP, and masks. Though I realize now that some of these items were available all along, you made us aware and reached out to let the community know. Jerrol's has always adjusted to the needs of the times and this virus time is no exception. Thank you for seeing the customer's need and meeting it!"

"Love that you carry many quality art materials! Would be great if you also carried a wider variety of art hanging options. Also, wish you had some small natural art sponges for sale."

"Found what I wanted, and more. Service was quick and friendly as always. I almost always stop by when I am in Eburg. "

"Great customer service and love all of the educational products you’ve got for kids!"

"As always I am treates as your only customer with attentive personel to help me when needed or to let me look on my own."

"Absolutely fantastic! Friendly staff and great products!"

"As always, a great selection of gift cards, which was the reason for my visit this time!"

"I’m thankful you are open- it’s a lovely way to be distracted.... being in your store."

"We were happy to visit and support Jerrol’s knowing you were taking the extra precautions to help serve our community during this difficult time. Stay healthy! "

"The customer service was outstanding! "

"I love the variety of products and how you manage to always have anything I need! The sumo mechanical pencil was my favorite find along with my granddaughters Easter present. Jesus and Easter. Perfect for her! "

"I like that I can all any employer for help finding oddball items, and they are very knowledgeable on their products and where to find them!"

"I thought the staff was very helpful, friendly and took time to make sure I got what I needed. "

"I needed a gift for a 3-year old, and the only hard part was choosing which cute board books and "Melissa and Doug" toys to buy! Nice selection and friendly staff."

"I liked that I was able to find what I was looking for quickly. There isn't really anything I would like to see improved?"

"As usual, friendly, professional staff giving friendly, professional service. "

"Great job of adapting to the concerns about disease transmission while keeping the doors open (literally) for the community. Thank you!"

"Friendly and helpful employees! "

"Always pleasantly surprised by the selection of children books. It is what keeps me coming back!!"

"I love the items and quantity stocked. There didn’t seem to be any employees floating around asking if people needed help. "

"I always find what I need - and more!"

"I loved that everyone was friendly and talkative! I knew if I had any questions that the staff would be there to help. Wish I remembered their names! So nice to be able to get art supplies at a decent price!"

"Friendly, knowledgeable service."

"office supply selection is good but no rolls of labels for my Dymo label printer."

"I love being able to order books, pick them up at Jerrol's, and support a local business rather than a corporate giant. Most of the time, the books arrive within a day or two, and without any additional shipping costs. It saves me time, prevents an extra trip by a delivery truck to my house and the associated fossil fuel use, and best of all, I get to stop in one of my favorite businesses. Jerrol's is a local treasure."

"It was great!"

"I've been a Jerrol's customer for over 40 years, and the store is the same as it always has been: Friendly, efficient, and well-stocked for my needs. "

"I appreciate the hand sanitizer dispenser in the entrance."

"I truly love how friendly everyone is. I always feel welcomed and truly blessed."

"Great selection Happy employees Always a fun experience ??"

"I like all the new R/C car parts, I would like to see a little more Axial parts and not just Traxx's parts. I do understand that you carry more Traxx's cars then Axial. Still like all the New Parts !!"

"I loved your selection of Easter merchandise. Your holiday items are a main draw for me! "

"I really like the IOUIs (items of unusual interest)!"

"I was greeted and helped by two clerks ( I had to shop again after the first purchase because I was so disorganized). They were both very friendly and efficient. Knew right where everything was located and asked for my rewards phone number (I really appreciate this because so many other stores fail to ask when I shop and I miss out on points.)"

"I am very happy with my visit and the products. "

"I would like to see the opportunity to use certain coupons with others. For example, I had the starting $10 reward and a $10 birthday reward. I feel the birthday reward should be able to be used with any other offer since everyone only has one birthday."

"Employee very helpful to find books I was looking for."

"I looked confused and your employee, on her way somewhere, stopped and totally helped me find what I needed. Wish I caught her name."

"Everyone was helpful,when I asked for help "

"Staff is always sooo nice but don't 'bug' you."

"Staff was friendly and helpful. Large selection of Traxxas parts, good selection of Traxxas vehicles. Looking forward to my next visit!"

"I always love the amazing variety of art supplies! I needed a desk calendar and they had it! However prices are mostly the issue when it comes to the majority of my visits."

"I'm always greeted with friendliness and asked how I can be helped. "

"Always a great experience!!"

"Customer service was excellent and I love that I can get the wood wick candles there. "

"warm kind helpful staff"

"Good assistance from staff with locating products. "

"I love your selection of pens. I spent way too much time in that aisle, lol, but I ended up with a bunch of awesome new pens, and a new favorite. Thanks again!"

"You had what we were looking for and the staff was welcoming and friendly "

"I always love coming into your store. You always have what i need at a great price."

"Everything was great. Staff are always kind and friendly."

"You always seem to have what I need. Thanks!"

"Always helpful, cheerful and polite help!"

"I always enjoy the unique gifts I can find for my family. "

"very friendly staff"

"I wanted to see a book prior to purchase, but it was wrapped in plastic. The cashier was very gracious in agreeing to unwrap it so I could look in it. I did purchase it. No problems."

"The Jerrol's staff was really welcoming and super friendly. Keep up the good work!"

"Laura was extremely upbeat and helpful. I needed ink for a rubber stamp and she went through the extra effort to find out if it needed be be water based or oil based."

"I always appreciate the friendly staff. While I didn't find exactly what I was looking for, staff offered another suggestion in store, as well as offered to order the item I was looking for. Thank you!"

"Young man was very friendly, helpful, sincere and thorough. "

"I knew what I wanted and my greeter took me to the right place in less than a minute! ya gotta love that."

"Always good service!"

"I'd like to see more interactivity with local artists. Maybe some more demos of materials and techniques. Even a few brief how to classes. Or info from some of the various artists inspired projects that have been done around town in the past the history of how they came to be, etc."

"Always friendly, helpful staff. A great variety of items to choose from - items I need, as well as when I'm looking for something fun & a bit different. Jerrol's never disappoints."

"Always friendly staff very clean store unique items"

"Customer service was top notch! Took us to exactly what we were looking for! "

"I came in for 1 thing- a drawing pad for my daughter. And I left with 3 bags of my favorite chocolate covered Chukar cherries... and the drawing pad, of course. Thanks for having tasty treats along with all I needed!"

"Your business and the Papa Murphy’s are the best two business locations in town for customer service. Your employees are well trained, helpful and CHEERFUL. it’s not common to find folks that are “happy to help” these days. Thank you for contributing to a better society!"

"Products I was looking for were easy to find "

"Staff was helpful and gave a hand reaching high shelves "

"I really like the variety of items that you carry. Great spot to visit. "

"My problems with shopping at Jerrol's are that as soon as I walk through the door, I want coffee and ice cream. I am easily distracted by books so I typically end up with more treasures. I love ice cream and coffee and I love books. I love Jerrol's "

"No suggestions."

"I love the maps I purchased so much! What a wonderful local business. I'll be purchasing as many things as I can from here from now on. :)"

"Staff was super helpful helping me find what I needed. And, I was able to buy some of the clearance items (phone charger and clothes). They were excellent bargains. Staff made sure the prices were rang up correctly. And, I love the clothes!!! "

"I liked the friendliness of the staff, and how helpful they always are! I can’t think of anything I’d want to see improved!"

"cashier was very friendly"

"The associate was so nice!"

"Was told of the current sale and found very good deals on merchandise. "

"As usual, other Kerrol's staff was friendly and helpful."

"The closeout sale was a nice surprise. In addition to the inexpensive gift items we purchased, I found some nice brushes for a really good price. "

"You had a great winter sale going on!"

"I saw a new face yesterday and once again you have given us a full service, nice person to help out. Where do you find these people? I feel like I could fill these in BEFORE I come in. It's always a good experience. "

"I love bringing my kids in to get milkshakes at Winegars and then we walk around Jerrols and find things we can’t leave without :) "

"Taylor was very polite and helpful!"

"The employee who helped me walked me through the store just to help me find what I needed. It wasn’t on the floor so he went to the back to grab it. Very helpful "

"I liked the sale items "

"Loved the event of late night for Wildcats! Loved the food that was provided and the coupons sent via text. "

"Always friendly, Professional help. Greet the Customers as soon as they come in, yet don't hover."

"It is fun to browse throughout the store and see different items that I can not find in other stores in Ellensburg. It is a great place to get school supplies and gifts for others. Access to yummy ice cream is a PLUS!"

"Friendly staff and great prices. I would have liked to see “white lines” brand graphing paper. Thanks for being awesome. "

"The variety of stuff in the store"

"It’s the place that has a little of everything. Such a cute shop that has such a history behind it. Definitely coming back soon!!"

"The employee working greeted me and told me about your winter sale items. It was very nice, because I was able to find several items and save money! Thank you...??"

"Great customer service!"

"Cashiers are always helpful. "

"A wonderful staff who knows exactly where to find what I need every time!"

"Staff were very friendly and helpful."

"I was guided to the items I inquired about and the clerk was helpful with my questions. I appreciated the fact that she stopped doing her task to help me."

"very friendly staff"

"I always enjoy walking in to Jerrol’s and being greeted immediately and asked if I need assistance finding anything. It doesn’t seem to matter who is at the counter, each salesperson is friendly and helpful!"

"I have always appreciated Jerrol's and am thankful you are in our town!"

"I was quickly acknowledge by employee and shown what I needed."

"The smell of the coffee! Ha. "

"I enjoy visiting jerrols and will always buy my gifts, books, and stationery supplies there (over Fred Meyer) because of the personal greeting from the cashiers, the exceptional Customer service, and great selection in the store."

"The gal at the register genuinely seemed to enjoy her job and helping customers- she was delightful :)"

"i enjoyed the quality of the items i purchased. no complaints"

"The friendly staff and quick service were helpful. That being said, sometimes the prices are not that close to the items you are looking for."

"No improvements needed"

"Staff was super helpful"

"Friendly staff and the product I needed. "

"Customer service always very helpful. Excellent."

"I believe it was Meghan that helped me. She was friendly, helpful, and observant as she noticed I had my "reward" with me. I've already put my purchase to good use. Everything was great!"

"Staff knows when you enter and you are greeted with a delightful. "Hello"!!"

"Very helpful and knowable."

"Excelente customer service. A.l.w.a.y.s!"

"Without exception, every staff member was friendly, knowledgeable and helpful."

"A gentlemen greeted me as soon as I entered the door. No improvement needed. "

"Easy to find things I'm lookiñg for "

"the help is just right on it. if I am waiting in line someone opens another till, instantly and every time. Very friendly as well."

"I appreciate the genuine friendliness of the staff!"

"Great customer service, very friendly and helpful. "

"Everyone are so helpful,it makes you want to come back. "

"The service was AMAZING! When I asked what I was looking for the staff knew exactly where it was and also helped me find it. I felt so welcomed and cared for when checking out. I will most definitely be coming back to shop here. Thank you!! "

"Staff are always friendly. Rill Foods soup samples - great way to try one to see if you like it. Nicely done, Jerrols!"

"had everything that I needed and had new things for me to try"

"Great seeing you, Rolf! Your staff is (are?) great!"

"Variety of items and friendly atmosphere."

"The displays were very welcoming, as was the staff! thanks for having a great selection of general books and gifts~"

"The product we wanted was in stock, good quality and priced reasonably. Staff was friendly and efficient."

"Very friendly staff"

"Kendra always has a smile on her face and the staff is helpful and polite. Jerrol's is a great location for special ordering the books I want and getting them withing 2 days...I appreciate that! "

"Extremely helpful staff! "

"The staff at Jerrol's are so nice and make an effort to help you find what you are looking for. "

"It was great!"

"Always love stopping by and seeing what is new. Staff are always super friendly and willing to help if needed."

"I was waited on right away and had help taking my item to the car"

"I always find the perfect unique gift I'm looking for, topped off with fun wrapping paper! I'm always greeted as soon as I walk in by friendly staff willing to help me find what I need. "

"Very attentive and helpful staff; selection of items tgo choose from"

"I called Jess, thinking I would have to special order--but the item I was looking for was in stock. When I arrived to pick up the item I was greeted by Ashley who immediately found the item and also helped me get extra items for it."

"Everyone in the store is helpful and friendly. Jerrol's has a nice variety of merchandise! "

"I looked around at the Christmas items that you have. I enjoy coming each year because you have things that are unusual. The things you have are so much fun. I got the chickens flingers. I had a question and I got help right away. I didn't have to look all over the store. My experience was fun and relaxing. Your staff is very knowledgeable every time I visit. "

"I appreciate the overall variety and uniqueness of items. I would like to see more locally handcrafted gift items. "

"Staff was very helpful and cheerful!"

"I really like the variety of items offered, the excellent customer service, and the fact that I’m shopping local. "

"I've always enjoyed shopping at Jerrol's for items we use at home and have recently decided to shop for office supplies for my employer. I believe in shopping locally whenever possible and I think this will work out well. "

"Staff was very cheerful, friendly and helpful. Excellent visit."

"Nice service"

"No improvements needed. I just love your store and the staff are so friendly and helpful."

"Supporting a local business who is supporting our community. "

"Friendly, courteous staff. Good customer service. "

"The girl who helped me was super sweet and super cute"

"Friendly, helpful staff. "

"Excellent staff, very helpful and professional. "

"I came in to order books that I figured wouldn't be on the shelves. I wish I could remember the gal's name who helped me since she was so friendly. She found and ordered my books and I got a call about two days later that they were in! One of the books I wanted wasn't available and I resorted to ordering it on Amazon but I love being able to order and pick up from you rather than do it on line. Thanks for being here."

"Greeted with a hello, smile :)) and personal service, even though I knew what I wanted to buy. It was a sweet experience!"

"Everyone is always very friendly and helpful. I always find what I need. Ben a customer since 1966."

"Always love the selection of books offered. Employees are always very helpful."

"I love all of the holiday options you have! Great stocking stuffers for kids. "

"I love going to Jerrol's. I enjoy being welcomed every time I come into the store. "

"I was only there to grab something real quick but the customer service was good and I got the thing I needed. No complaints!"

"My wife and I really like Jerrol’s. Everyone is so helpful and willing to order an item not carried. "

"I overheard the young lady at the counter encouraging a young student having issues at college. When the lady left I committed on how nice it was that she was encouraging her. She said she understood how difficult it can be from her experience. She told the lady not to let other students try to force her to do certain things or discourage her. She said it will get better. I asked the associate questions about paint and she came to the paint display and assisted me plus advised me that it was necessary to remove the sprayer head and a piece that prevents the paint from being sprayed in the store then to replace the sprayer head afterward. I thanked her for that advice. I probably would have been back frustrated that it wouldn’t spray. When checking out another older customer we started talking about our projects and I got some ideas from the customer and the associate suggested that Maybe I could take a picture of my finished project and show it to her the next time I came in. I told her that I would if it turned out well. All said and done it was a lovely experience and your associate deserves recognition for her customer service and thoughtfulness. Kind regards, Barbara Mitchell"

"Wonderful staff that is always prepared to help, prices are affordable, and there us nothing I believe they need to do to improve. "

"Wonderful young lady helped me but what I was looking for was not available. Still, she found things that would work for my project."

"Friendly staff "

"Always find books for my grandson and excellent gifts for family and friends. Fun to shop at Jerrold's."

"Would it be possible to special order art supplies in through you rather than going online to order items not currently stocked? I am most grateful for the wide variety of art supplies that you carry! Occassionally I need something not in inventory and would rather support a local business than Amazon. This only happens maybe twice a year, not very often. Just thought I would ask."

"Beth helped me on my last visit. She was super helpful and found what I was looking for even though it wasn't in the store. She worked with Jessica and was able to order the item for our company. Staff is always super cheerful, thank you Jerrol's team!!"

"My special order book came very quickly!"

"I like the craft supplies. Excellent staff always. I browsed for a long time and no one followed me around although one time a staff member offered help. some businesses don't trust you and follow you around as if you might steal something. Jerrols trust me and I trust them."

"Pleasant atmosphere with friendly treatment by staff. Could you provide free drinks while we shop :)"

"My husband and I came to look for Christmas gifts, including “cute and/or unique” items. Well, we not only found several of those, but also Christmas cards, plus a perfect thank you card, plus a book to give as a perfect hostess gift, and then another perfect hostess gift. We also appreciated the very cozy “living room” display just inside the store. It's always fun to shop at Jerrol’s."

"I needed a sheet of mat board. The cashier helped me remove it from the tray and put it into a plastic bag so it wouldn’t get stained. I also found 2 picture mats that I didn’t know I needed! "

"Service was prompt and sales clerk knowledgeable about merchandise. I found exactly what I was looking for."

"Always enjoy shopping here . Staff are very helpful and greet me with a smile. "

"Staff always friendly and helpful."

"The employee who helped me was very friendly. I would like to see some pretty covered sketchbooks, like all of the journals with pretty covers that are located on the end cap by the cards, but with blank pages not lined. I believe one of the brands of pretty journals your carry also makes sketchbooks with blank pages."

"Always a friendly place. I trust that your products are hand-selected for quality."

"Very impressed that I was asked if I needed help immediately, when I asked for something that was not known to the clerk she got a manager immediately, then when he did not have what I wanted (concert tickets), he went about obtaining it and promised to provide everything, again, immediately, which he did. Amazing service, and very pleasant."

"Every thing was great, and the cashier thanked me for coming in, which I really appreciated. So many other places don’t bother to do that any more. Only one thing - I bought 2 ink cartridges, but when I got home, I noticed I was only charged for one somehow. I’ll be glad to swing by and pay for the second, to make it right!"

"Everything was great. Just waiting for my order to arrive. Thanks!"

"Staff are super friendly and helpful. I appreciate how much everyone wants to help. "

"Pricing on kids toys and activities too spendy alittle less helps moms out."

"I love the selection of pens and other cool gifts."

"Being greeted with a big smile makes me smile!??"

"Good selection of kids products for traveling. "

"I came in to browse your Christmas display and was not disappointed. Thank you for having seasonal gifts each and every season. It makes shopping delightful!"

"It was easy to find the supplies I needed for my art final and the staff were very friendly and fun to talk to."

"liked the science toys for children "

"Your employee Crystal was very helpful. She listened to what I needed and found it quickly."

"Great service as usual. Thank you for the birthday bonus."

"Nice and helpful workers!"

"Unique, high quality products I can't find other places. Extremely helpful and friendly staff."

"Although the book I came in to purchase was back ordered I found several Christmas gifts just sitting on the shelf wanting to go home with me. "

"As always, the customer service at Jerrol's sets the standard. The team member figured out how to give me my birthday discount, which applied to gifts for kids in the CWU president's holiday gift drive. She even tried to apologize for taking a few extra minutes to make the discount work! I love supporting a great local business, great employees, and benefitting some local kids for Christmas to boot. Thank you, Jerrol's!"

"I felt welcome as if I was at a friends house. Your employees always seem happy to be working at your store. Great atmosphere."

"Found what I was looking for .... quality shopping experience!"

"Friendly and helpful clerks. Wonderful and unique selection of merchandise."

"The two girls working behind the counter were friendly and helpful and did their best to answer a question I had about some art supplies. "

"Friendly, prompt service. "

"I am always very happy with the smiles, service and offers to help at Jerrols."

"As always an awesome assortment of cards and gift items for the season. Helpful and friendly staff, as usual! "

"I found a very cool sign on your X-Mas table that was exactly what I have been looking for, so Merry Christmas to me, right? Loved all of your new additions for the Holiday Season. Last, but not least, everyone was enthusiastic and eager to help. You know how I love that, Rolf! "

"Staff was very helpful when looking for items"

"I was able to quickly find what I needed and there was no wait to checkout and purchase it. "

"personable yet professional staff."

"Great selection and helpful staff."

" Your staff is always so helpful. The young gentleman that greeted me could tell I was on a mission and was able to immediately direct me to some options and made some suggestions that were perfect. Helped me out so much! All your staff I've dealt with is like that. "

"The young man who assisted me was very pleasant and helpful."

"greeted and asked if we needed help but were not intrusive as we looked around"

"You are always there to help your customer. If I need something specific, you will help me find it. You are well stocked and if you don't have the supply in, you will order it as soon as possible. You are an excellent place to do business with when I visit to purchase items for my classroom."

"No improvements necessary. You had the product stocked and the price was competive with online sites. Been going to Jerrold's since 1966 when I attended CWSC (at the time)"

"Friendly clerks, wonderful customer service."

"There was a whole back half of the store I didn't realize was there! What a great surprise! "

"Used my latest Jerrols' rewards certificate to order a book--it arrived in two days and staff called me as soon as it came in! Great customer service."

"Clerk offered help before I asked. When ready to check out manager and clerk rushed to help"

"I loved being acknowledged and also free to wander. The displays are inspiring, the team is genuinely friendly, and I can always find the "old standbys" in office supplies!"

"The employees were very helpful!"

"The checker was very kind and helpful. Was satisfied with the entirety of my visit."

"Customer service. I was in a hurry. Acknowledged me right away and helped me shop & never left me. Awesome. In store Fri 11/1, 3:15 Nice, knowledgeable young man. Name ? "

"I went in looking for a new mug because Jerrol's has such a fun mug selection, but saw a baking book I couldn't live without. I took it to the counter to ring it up and the cashier reminded me that I had a birthday coupon! We talked about the show the book was related to and all the different kinds of breads I was going to make with it. The customer connection was fantastic; I really felt valued. The products at Jerrol's are always exciting to check out because you never know what you're going to get! "

"My wife and I stopped in several weeks ago to look at Christmas letterhead for her mother. The Jerrol’s employee told us they would be receiving their stock by early November. The young lady took our contact information. She called us this week to let us know their stock had arrived. I took my mother in law to Jerrol’s on Tuesday. She was so pleased with the selection. Thank you Jerrol’s for going the extra step. "

"My cashier was so friendly!"

"Friendly helpful staff."

"Jerrols provides quality products backed with guarantees, but that's just a bonus. It's quality customer service that keeps us returning. We appreciate the 1:1 attention and care your employees give when we walk through the door. Thank you!"

"Fantastic friendly customer service always!!! "

"The staff was attentive and helpful, and we found the specific items we were looking for. "

"Always so helpful to find ehat we are looking for."

"You had what I was looking for (alcohol inks) the price for Yupo paper was a bit high"

"I was super impressed by the current staff. I came in with one of your coupons and looking for a book. Your sales associate was so helpful ordering the book I was seeking and even let me use my coupon. I will continue to shop your store before looking online just because of your staffs continued helpfulness. Thank you!!"

"Lots of unique items"

"You had exactly what I needed, and there were enough employees that no one had to wait in line (OR use a self check-out station!!)??"

"The workers were very helpful and kind to me when I was checking out."

"Service was quick and helpful."

"I especially liked the the person who showed me where the items were, he was very helpful. "

"I like the children collection in the book store, such as toys and books. "

"I am always welcomed like an old and dear friend when I come into the store."

"Lots of fun Halloween items that distracted me from my list of what I came in for - Keep up the good work!!"

"No improvements necessary. As always, Kendra was professional, incredibly warm and kind, and helped me within minutes order a book I need. I love Jerrol's."

"You had just what I needed and staff was super helpful and friendly"

"Your orders come in very quickly!"

"Everything was great. Cashier went out of her way to find the book I had ordered, dig it out of the shipment that had just been dropped, and get it checked in so I wouldn't have to come back to purchase it."

"The staff is so friendly and you just know they love working there. "

"The gentleman who waited on me was awesome!! He was so nice and had a smile on the whole time and he was still smiling when I went back the next day."

"I always love how enthusiastic the staff is - it always feels like they want to be there. Something about the whole place just gives me a warm feeling, and I like being in there, even if I don't end up buying anything. They were playing some pretty sweet 50s music at the After Hours thing I went to, and I don't remember if that's normal or not, but I'd love for that to be regular. "

"The clerk helped my mom find exactly what she was looking for and was very pleasant."

"Very nice and attentive staff, always greet you right away"

"The staff was very friendly and eager to help with any of your needs."

"Staff was readily available to help with navigating the store and knowledgable on products."

"The service was great and the event was fun (awesome sales thank you!) "

"Sales people were helpful in showing me where to find the items I needed. I selected several gifts from the children’s books. The gift areas by age were helpful."

"I mentioned that I was purchasing some items for my new student (office assistant) and asked about gift certificates (they were right at the register-didn't see them). After my purchase I lingered in the store and I believe it was Rolf who sought me out to let me know about a fantastic event that the store is putting on. He specifically mentioned that my student (and I) could stop by the 2019 Fall Wildcat After Hours Party and participate in 20% off the entire store. What a great way to add value to the gift certificate that I purchased for my student (and for me to save on Christmas gifts for my family and for my student). I was thrilled! I love shopping at Jerrol's because the selection and type of items are so vast and many of the specialty items are so unique-like the emergency android charger that I purchased for my student-what a great idea and product. I give Jerrol's my seal of satisfaction for products and SERVICE! Thanks so much for a great shopping experience. Kelly Zakel-Larson"

"Friendly , waited on me fast"

"I enjoyed coming to the store a lot! The staff was very kind and easy to talk with. It's a great environment there. I'll definitely be coming in again"

"I always come in to buy stickers to put in letters to my grandma, I love the selection of stickers you have and the ability to buy as many or as few as I’d like! I think adding stationary could be an improvement."

"All the fun things to look at and find."

"I visit frequently with my 4 year old son. The service is always excellent, the staff is friendly and kind to my energetic little guy, and I adore your selection of kids books and toys!"

"The selection is amazing because we’re a small town and it’s difficult to find a location that caters to all art supply/office supply needs! Also the customer service from my cashier was amazing "

"The gentleman working greeted us when we came in with a nice smile, helped us find what we were looking for, didn't hover and gave great customer service. When checking out, Beth had a great conversation with my 7 year old learning more about our purchase and what we were doing with it (making a color coded behavior chart on a calendar for home to match the one at school). She was calm, asked questions that got my son to open up and explain the importance of good choices and the rewards that come with them, and the negative consequences for bad choices. You have a great team and we always look forward to our trips to your store!"

"What would I do without Jerrol's?"

"Very friendly staff! "

"The staff had a great attitude when attending us."

"The person assisting me helped me find every item on my list!"

"Picked up Fred newschwanders books and ate winegars ice cream. Both are excellent representations of your local talent. Sue Karstetter , Yakima "

"Like - Just as you walk in, a voice says, " How may I help you?" And then "May I help you find the article you want?""

"I found some items from different countries which I cant find anywhere else in town, and the cashier was really nice and I also love the vintage toys you guys have there"

"I dropped into Jerrol's to do some art sale shopping. I was pleased to find a watercolor set compact enough to take on vacation. I really like the quality of products Jerrol's carries. "

"The employees were incredibly helpful!"

"Price was excellent."

"Easy to navigate and friendly staff. I don’t see too much need for improvement. "

"The staff is really friendly and always so helpful, especially a male staff. He's got red curly hair. I wish I knew his name!"

"I walked in the door and before I could even forget why I was there, a lovely young woman came and asked if she could help and showed me where the items I was looking for were. Before reaching the cash register, I was offered help by a second young woman. It was a wonderful balance between help offered and space to poke around and just enjoy being at Jerrols."

"Brought my mother in law to purchase gifts to take home with her. Plenty to choose from, and some options were given for things she couldn't find. "

"Taylor is so friendly, he greeted me right when I came in and made sure I found what I needed. He has wonderful customer service skills and brightened my day! "

"It is great to have a variety of high quality items, including art supplies, maps, children's books as well as CWU fun stuff."

"The staff was very helpful."

"Employees are always willing to help, ordering items for me and just general pleasantness. "

"People had great timing on asking if I need anything, but also understanding that I didn’t need any help."

"Employees were great, selection of items was great, found what we needed."

"Happy staff, "

"The lecture I attended by artist Barbara De Pirro was very informative. The speaker was very organized and used a variety of easy-to-understand visual aids in her presentation. She also welcomed questions from the audience which was very helpful to me, personally. I look forward to future educational presentations at Jerrol's. "

"I always enjoy finding unique items at your store that I have never seen anywhere else, whether it be a gift for my grandchildren or an amazing pen."

"Kendra is the best! She took time to look up and show me all of my options so I could make the best decision on my purchase. Thanks so much!"

"I love that you continue to support my art classs needs for the Kittitas Life Skills class (my sixth year). As a teacher I am continually spending out of pocket and really appreciate my discount and chances to order in bulk."

"Ran very smoothly and staff were very friendly "

"The staff were really friendly. I got greeted by a staff member the second i walked in. I wish there was more sale items but its okay(:"

"The service I receive is always professional and your employees are always welcoming. If you don't have something I usually order it and it comes timely. Keep doing what you're doing."

"Always a pleasant greeting and smile. Helpful, knowledgeable, and happy staff????????"

"People working there helped me out and they greeted me with a smile. Happiest store experience ive had at any store ive ever been to"

"Customer service was great! Multiple people helped me find what I was looking for and answered any questions I had. It was my first time shopping at Jerrols and it was a great first experience!"

"I walked in and was greeted. The salesman was great in helping me with a gift purchase for my boyfriend, even trying on the clothes to give me an example of what it looked like on. The cashier/sales gal at the counter was very nice as well and told me i could wrap my gift at the "wrapping station". This was VERY helpful as i otherwise wouldn't have time to do this. "

"Cashiers were super nice!"

"I came in to spend my birthday coupon (thank you!) on a little something and found so much more... a couple calendars, a new address book and some darling stationary. Nothing to improve- I love all the gift ideas you always have."

"I am always happy with the customer service at Jerrols."

"It was helpful that the cashier quickly looked up the computer ink type that I had purchased in the past so that I didn't buy the wrong one. Thanks"

"Easy to find what I needed in the store. Quick service."

"I was able to find a nice birthday gift and card. The staff was friendly. Can't think of anything to improve right now. "

"Always a great selection of items and books! Jerrols makes shopping local easy!"

"Staff is always friendly and helpful. My kids love going to Jerrol's to pick out birthday gifts for their friends! "

"Tayor was very helpful."

"I like it all, just a bit too pricey. "

"Jerrol's is my go-to place to find great gifts!"

"Friendly staff who are very helpful Great selection of items Great pricing Always reliable for what I am looking for"

"I love how organized everything is. "

"Staff were helpful, kind and courteous."

"Great Customer Service and I love that if I need something you will order it. Thank you for being my go to craft store in Ellensburg!"

"A gift I ordered arrived a day early and I was called to let me know. Also found another gift. Plus, I used my $5 coupon. Another great shopping experience at Jerrols."

"Helpful clerk."

"We just love shopping at Jerrols. One suggestion, though: more popular titles in paperback? It's rare for us to splurge on a hard cover. Thanks!"

"Clean, friendly organized"

"Prompt, helpful service"

"Fun employees!"

"I liked that what I was looking for was there. I wish all of the office/secretarial type supplies were all in one general area....well, moreso than they already are i.e. calendars with binders with pens/pencils with file boxes, with indexes etc."

"Well organized shelves and good variety of teaching materials - able to find what I needed right away. Not a long line to wait to pay AND very friendly and helpful cashier!"

"Always greeted with a smile when I come to the door. Quick check out with no waiting. Can't think of anything to improve. "

"Staff are always so friendly!"

"Anytime I am in town I stop in. You always have a good selection of teacher supplies and great kids’ books."

"Have always liked Jerrols. The store and people are always nice. No complaints."