"Staff was cheerful and helped me search for a gift for my mom. Staff was kind to my 3 year old which which is not always common when shopping. I loved the wrapping station. I will be shopping for christmas presents at Jerrolls!"

"The woman who helped me find just the right 2019 work calendar was gracious, kind and professional. Much appreciation! "

"There are always cute seasonal items and everything is neat and in order. "

"Helpful staff and easy checkout."

"What I have always loved the most about your store is the excellent customer service. I had forgotten my 'Pumpkin Postcard', but the girl helping me just looked it up and said no big deal. Then I forgot the number for the printer ink I needed, so she looked that up too. All without making me feel like a dork or a nuisance. She even approved my pumpkin selection ~ you guys are the best!"

"No improvement needed"

"I came for the art supplies, and was happy with your selection. I would love to see greater variety in stock of large, single-sheet paper, particularly heavyweight watercolor. "

"I really appreciated the customer service, especially by a young gentleman that was nearby who offered to take my things and hold them while I was still shopping. Very kind employees."

"Great selection, and helpful staff!"

"They provided information to make my choices with confidence "

"Everything is great!"

"We were able to call and describe what we were looktfor and the gal found it and held it for us to pick up later that day "

"Staff was super helpful, very good offerings at the store."

"As soon as I walked in your store, I was greeted by a happy employee. He asked what he could help me find. I told him and he knew exactly what I needed and where to find it quickly. I had a great shopping experience!"

"Friendly!"

"How friendly and helpful the staff is the second you walk in the door. Makes a person feel important. "

"I like all the different items that you don't find in other stores. "

"This was my first visit to Jerrol's (I live in Enumclaw and visit Ellensburg about once a month when travel conditions over I-90 are good ;-) I've driven past your building many times, never suspecting what a fun place it is to browse and relax in - I enjoyed a nice iced tea after shopping. The staff were all very friendly and helpful - I love supporting local businesses with such fantastic customer service! I will make Jerrol's a regular part of my visits to Ellensburg in the future :-) My only suggestion might be to include at least 1 or 2 dairy free choices among all the wonderful ice creams. I'm lactose intolerant and had to pass on the great flavors you had - maybe I missed it, but I didn't see any sorbets or ice creams that were dairy-free."

"Your staff is always friendly and helpful . Selections are excellent. One of my favorite stores ! Thank You!"

"I liked the promotions and organization "

"Really enjoyed the CWU night this Wednesday! Way to keep up the energy through a busy evening!"

"I can always count on the product I need being on the rack and in stock."

"I liked how there was a variety of options and items available. I was, however, looking for a purse but there was only three and I wanted one but it was expensive so, I decided not to get it."

"I think more friendly contact between customers and employees would be nice. I don’t always feel very welcome when I’m there. "

"As usual, I'm always happy with your products and service. So glad you're a part of the Ellensburg community!"

"The staff is always ready to help me find what I can't find by myself. If they don't have something in stock they will gladly provide something else that will work just as well or they will order what I need and I can get it in just a couple of days. It's always nice to be received with a cheery smile and enthusiasm to help me find what I need."

"I liked the variety of products available. Especially that you can purchase individual tax forms, as a small business i never need 50 w-2's or 50 1099's which you typically ahve to purchase in a pack. Thanks so much"

"The friendly atmosphere and eagerness to help customers are noticed each visit. We have been customers for many years and the same friendliness and eagerness to help have been the main reason we continue to be customers, along with the great quality of merchandise."

"Friendly staff and great selection "

"Wide selection. Free Pumpkin! Always great staff."

"2nd cashier saw us waiting and called us over. Appreciate the efficiency. "

"Great selection of watercolor paints and very helpful staff. "

"The staff is so helpful and friendly. I love shopping here! "

"The friendly staff and variety of products."

"Service was great (as always). I was warmly greeted by staff and helped immediately. I always know I will receive excellent service at Jerrol's. "

"Your staff is always friendly and helpful. I look forward to my visits to your store."

"No improvement. Cool toys and gift ideas for Christmas."

"I appreciate how helpful your staff is. "

"Very friendly and helpful. She knew her "stuff" about letter-man jackets. "

"I would love to see more rc parts/ batteries. maybe bring in some nitro rigs. I'm always out of glow plugs and am forced to buy online. would love to spend my money locally though! "

"I just enjoy Jerrol's overtime I come in! We were looking for Mad Libs and got the last on on the shelf! Even things like the music makes it a good time to be there! Thanks!"

"The customer service was great! I walked around for a little bit looking for greeting cards, and within two or three minutes someone asked if I needed help finding anything. I was showed several options for what I was looking for."

" Jerrols is the go to place for me. The staff always gives you a warm welcome. If you can't find it....they will, and, if they don't have it, they will get it !!! I love going to Jerrols !!!!! :) "

"I loved seeing all the fall decor and new candle smells."

"You had the art supplies I needed! Thank you!"

"Great customer service! Very friendly and personable."

"merchandise was nicely arranged"

"Knowledgeable staff and very helpful."

"Very helpful staff!"

"The cashier was very helpful in changing my address and in verifying that I was selecting the correct ink for my printer. She greeted me with a smile and was very friendly. "

"The staff are always so helpful and take the time to point me in the right direction when I’m looking for something specific. Always friendly as well :)"

"it was the bees knees"

"+Selection of art supplies -Ease of locating items"

"I like that there were new flavors for the months/an event. "

"Nice selection of CWU garb. Always excellent selection of art and office supplies. "

"Kendra is always super sweet to me, and always willing to help me find whatever I need !"

"People were friendly. "

"I was able to easily find the items I needed."

"Very accurate and nice customer service."

"I loved the selection of children's toys/hands on crafts. These are perfect for gift giving."

"The staff are always so friendly and will be honest about pricing and events! "

"Your staff is always professional and friendly and willing to help. They are a reflection of the type of customer service I have come to expect at Jerrols. They could teach other businesses in town a valuable lesson. "

"I really appreciated the selection made available."

"Got everything l needed as usual. Fun place to shop. "

"Always treated great!"

"It feels good when someone greets you as you enter. I appreciate the consistently friendly and helpful staff!"

"Staff was very helpful."

"As always, you have the BEST customer service ever!!!"

"I came in to purchase "Fear". Staff wasn't sure if there was a copy available but immediately checked on the status and found a copy for me. I also love chatting with the cashiers. They are always focused on one customer at a time. Thank you "

"The cashier was very patient with me and was very friendly!"

"Attentive Service, had everything I needed"

"i didn't know that you carried HP printer ink, for my old Hp Photosmart that uses 02 cartridges. What a nice surprise, since I have to always order them. I always enjoy my trips to Ellensburg, because I get to spend time browsing Jerrol's!"

"Your staff is always helpful."

"A very friendly and helpful staff. They knew the inventory equally well. "

"personal assistance/care and asking for feedback after my project with materials purchased was complete"

"I liked that there is a bathroom available at the attached Winegars;) I thought it was cute that the cashier apologized for my "wait" of about 10 seconds while she was bagging something for another customer. Just stay in business. I don't shop a lot, but I rely on having your store available for office/teaching supplies and books! Thanks."

"The staff was so very friendly and helped us sign up for & explain the rewards program. Unfortunately the item we purchased has a few imperfections we did not notice, so we’ll be needing to come back into the store to see if we can exchange it. "

"Smiles and courtesy"

"Personal assistance to find what I needed in a hurry :)"

"Great ssrvice as usual"

"Staff is always super helpful and friendly!"

"It’s a really neat store! We just moved here and the store felt very welcoming!"

"I thought it was very good. Nice staff and the staff were eager to help you without you having to ask! "

"Staff was very helpful"

"Great staff and welcoming environment! "

"Always friendly helpful folks... Keep up the good work! "

"The staff was very helpful and answered all questions."

"Stay was very helpful. Located a specific item for me when I could not find it. Everyone there is extremely pleasant and knowledgeable."

"Person working at the counter quickly volunteered to show me where the poster board was and explained the sizes and prices of the options. Really top notch customer service. All of your employees and such a breath of fresh air, friendly and happy to help, but not pushy. You must have a great recruiting/training process!"

"I walked through the door when a young girl asked if she could help me. She went with me to the ink and to the counter to pay. It was quick and I appreciated that!!!!"

"Liked the variety of products sold, the friendliness of the staff"

"Large inventory - always find what I needed - and more"

"We are really grateful for the excellent customer service we receive at Jerrold!"

"Jerrol's always has what I need!"

"The store is amazing the staff was super helpful"

"Great customer service always!"

"Jerrol’s always has what I need. And then some! Of course it was a bonus because it was dollar ice cream scoop night. Mmmmm How convenient! Winegars next door! Improvement?? Jerrol’s has it all covered. Can’t think of improvements needed."

"Very welcoming staff, helped with any questions."

"I enjoyed the service and the ice-cream."

"Great CWU gear!!!"

"The sales associate was courteous, knowledgeable and friendly"

"Jerrol's employees are friendly and helpful. Most of the time this store has what I need, if not they will order for you at no extra charge. :) "

"It was easy to find what I wanted. As always staff was helpful and fun to interact with. "

"Great selection of office supplies and good customer service. "

"Staff was very friendly, helpful and accommodating."

"Very friendly and helpful staff. "

"- Variety of products - Finding what I needed quickly - Having what other local stores don't - Knowledgeable staff"

"Everyone is so nice and very welcoming. "

"Everyone wad very friendly and helpful."

"I liked the short distance from parking to store entrance."

"I love that Abby is back!!!!! So wonderful to see her familiar and friendly face welcoming me and helping me (I still need help in the store no matter how many times I've shopped). Thanks for hiring amazing people. I know it sounds weird, but it so matters who is behind the counter because that person can make the few moments you're in the store really great, even special. It is so rare in the retail experience. Thank you for caring that I drop my dollar in your store and showing me that by the way your employees interact with me. I LOVE JERROL'S."

"Friendly quick greeting when entering the store, informative in answering questions and great costomer service!"

"I know that when I come into your store I will come out with what I need. Your staff is always helpful. This time was more special than usual. I came in looking for some supplies to prep photos for the fair. The gentleman who helped me said that if you all didn't have a package of the hanging tabs that I needed, he would get me some from the store's 'stash.' It turned out that you had what I needed, but it was nice to know that you had my back. Thank you!"

"Just moved to Ellensburg! Love this place. Thank you! I am a smal-businessl craft-artisan and it's so good to have a place where I can get supplies!"

"staff is so friendly and helpful. Products are what I need for office plus unique gifts. "

"It's hard to improve on excellence, but Jerrol's continues to succeed!"

"Always great products! "

"Liked the fact fact that you had the item in stock and a friendly cashier."

"Good friendly, helpful service. Keep up the good work."

"Being a teacher, Jerrol's is always a stop I make in August for classroom supplies. Thank you!"

"Great art supplies!!"

"Knew exactly where to go and the book I wanted was in stock, perfect!! "

"As always, it's all about the staff: friendly and helpful without being intrusive if you just want to wander the store. Almost makes it a pleasure to spend money on printer ink! (Okay, I said almost... :D) "

"Great selection of basic homeschooling supplies."

" Everyone is always so helpful and smiling. It's a pleasure to shop there "

"We were asked by several staff members if there was anything we needed help with and they actually meant it. When we asked questions, they went out of their way to find what we needed. "

"Jerrol's is a one-stop shop for my business in Ellensburg. The staff is always friendly and helpful. Sometimes I have a last-minute need for a form or office supply. Thanks, Jerrol's, for always having just what I need on the shelf!"

"Sales people are friendly and helpful."

"Yah, Kendra. She's quick, helpful, fun, endearing. She tackled learning a new operation so she could order maps for me. She asked for help from a co-worker. Without interrupting her work on my purchase, she provided helpful information to another co-worker. "

"As always, service was great and cheery. Jerrol's has the goods!"

"Fast and easy, and I got what I needed. "

"I was able to find what I wanted without ordering online.i like the kinds of things you carry.learning toys,puzzles,arts and hobby shop items.seldom do I leave empty handed."

"Friendly and helpful staff. More people came to the register quickly when the extra help was needed-all the while with a friendly face and a positive attitude"

"Jerrols has a wide selection of many different types of materials. I love going there and just wandering around thorough the aisles. I am always pleasantly surprised at new items in different nooks of the shop."

"This has always been my favorite store! The employees are always so helpful! Keep it up! "

"As always, my visit to your store is a pleasure! Especially nice to be greeted with a smile, a hello and how can I help you! I love the great customer service and the knowledge your employees have in helping you find whatever it is you are looking for! Keep up the great job!!"

"great quality and great staff"

"An enjoyable experience as always. Staff members are always friendly, knowledgeable, and eager to assist customers as well as co-workers. The store always looks great and employees are working, performing tasks in between transactions as opposed to standing around waiting. They are also observant and prompt. It's no wonder the business has thrived - they are a true convenience and I look forward to my next visit!"

"I liked that the staff knew me by name and greeted me as soon as I walked in to the store."

"Nice selection of travel journals and free ice cream!!!!"

"Love that I am able to purchase quality Ellensburg mementos, products, items in the store."

"Best customer service anywhere! I love shopping at Jerrol's; they have unique items, knowledgeable and friendly staff, and a great selection. I love the family history; this place is truly run like a family business should be!"

"Staff explained Rewards Program, and were friendly and helpful."

"I was very impressed with the personal help given in order to find coloring pens for my new hobby of adult coloring books. You have a beautiful selection and I have already told other people in my apartment complex of how affordable the pens were."

"Jerrol's is a very pleasant, happy place to shop with a smile and a greeting for you when you walk in the door. They really know the meaning of customer service and I always feel like I get the help I need whether ordering a book or buying a specialty item. Thank you for having a great selection of art supplies as well. Laurae Y. Lygre"

"I really haven't been to Jerrol's more than a couple times in the past. I came in to check out The Room in hopes of finding a place to host my son's upcoming 4th birthday party. I first called to ask some questions and the girl on the phone was very informative and patient. When I came in, another girl greeted me and showed me around the rental space. She was SUPER nice and was willing to accommodate for all my arrangement requests. She took the time to leave a detailed note in the computer as to exactly how I wanted the room to look come party day. She then showed me where some items were, making several trips to the back with me. Another worker ran to the back of the store for me when I made an incorrect size selection, because I was carrying my infant all over the store. OVERALL This experience was a great one! I literally do not find service this good hardly anywhere anymore. I never write reviews like this either, unless the service is outstanding! PLUS, Jerrol's has a way better selection then I once thought and I will be making Jerrol's a regular stop on my shopping trips. Great craft selection, kids books, and school supplies!"

"I've only visited the store a couple of times but recognize the staff as being very knowlegable, helpful and friendly. This is going to be my go to place for supplies and books."

"Beth was immediately helpful when I spoke with her on the phone to place an order. She put extra effort into meeting my request by doing some research after we spoke, then left a message with what she learned. The fact that Jerrol's delivers twice weekly to Upper County is a bonus. Thanks so much! Cindy Gregory / Mosaic Counseling Services"

"Friendly place!"

"The staff was super helpful in assisting us find what we were looking for. The variety and quality of items in the toy section is fantastic!"

"I have been shopping here since 1967 when I started at Central. As an alum I stop when I'm driving through to check out what's new. Always a fun place to browse and shop. The one thing I miss is the sweatshirt blankets. I have a number of these myself, given as gifts, and also given as graduation gifts for friends kids going off to Central, and I have embroidered their names on then below the logo. I wish you would get them back in the store. I love this store, thanks for providing me years of Central."

"Very nice service"

"The girl working at the counter was friendly and courteous. I didn't need help, but she offered with a smile."

"good place to buy what I need."

"Erin helped me with ordering two cook books that my daughter recommended. The books had been published several years ago and I did not know if they were still in print. Erin located both titles. She found one in England that was used in very good condition and she ordered it. The other was still in print and came from Oregon. She also noticed my bandaged finger from a recent surgery and we talked about it. She then sent me a thank you card and noted my "poor little finger". How personable is that! This is the kind of attention that just makes me want to keep coming back to Jerrols."

"I love all the art products and always enjoy browsing the books!"

"I bought some cubic blocks for a great-niece's birthday. The young woman waiting on me was very professional and fun to talk to."

"Picked up the tickets to "Chitty Chitty Bang Bang" at your store. Thanks for helping spread the good news about the local Ellensburg High School Play. The play was excellent, performed in the Tower Theater at CWU. The cast performed most professionally under the direction of a locally talented director,Anneliese Childress. the band and music was delightful and the host of high school players did a very awesome job!! The singing and acting was superb. What a wonderful afternoon performance!"

"I love the selection of children's books..."

"I love Jerrols. The customer service is out of this world!"

"Your staff is very friendly and anxious to please but they don't hover which is good. I like your new arrangements but it takes some getting used to. It seems more organized in that like things are together especially in the art/craft area."

"What I appreciated most was the happy and helpful staff interacting with all of the customers. They were engaging, friendly, and very knowledgeable."

"Efficient and friendly service!"

"Very helpful staff! Love this place"

"Your staff is always welcoming and helpful. I appreciate your community involvement!!!"