"The service and selection once again was AWESOME! "

"I came in last week to order a book and it arrived within a few days in perfect condition! experience was very welcoming and ordering was a breeze- as always I love shopping Local!"

"Friendly and helpful staff. I enjoy looking around the store, there are always lots of fun items to check out. "

"I wish the app worked better. I tried to use my rewards certificate through the app and was told it didnt work. Otherwise excellent experience as usual. "

"Excellent service and great products!"

"I was looking forward a specific toy that was sold out but he took my name and they called when more came in! "

"2 feet of snow and not enough ice melt? Call Jerrols and get it delivered for the best price in town! Priceless!"

"Friendly and attentive staff and a lot of wonderful selections of books and toys! Always a pleasure shopping at a Jerrol’s :)"

"Everything "

"The staff is very friendly and helpful. My disappointment was that you were out of certain colors of the craft paint I was interested in. Maybe a supply chain issue? "

"The young lady that signed us up for our membership was incredibly helpful and polite. She deserves a raise "

"i love that there is a traxxas dealer in ellensburg. "

"Nothing to improve here. You have an amazing variety of items that are both useful, necessary and helpful. "

"Great shop, I personally would like to see more forms of journals instead of just Comp. books, but that's just me. Great service, great variety"

"I like how I’m greeted, usually by name, right when I first come in. I’m then free to look around on my own, and then am asked if I need any help. If I say no, they offer to set aside any items I’ve gathered up. That is if I didn’t grab a basket on the way in.??"

"Staff were very helpful and friendly. Knew where to find the items I was looking for. Would like more crossword puzzle books Always appreciate the $10 off coupons! Thanks!"

"Store was not fully stocked but that is completely understandable both at this time of year plus the global state of things. I have to stay far away from your store otherwise I would buy everything"

"Rolf visited with me and showed me to everything I was looking for. Very friendly and fun!?"

"I like to support local businesses. Excellent choice of books available but I was looking for a good jigsaw puzzle this time."

"Always great customer service. People are nice and helpful but don't bug you while you shop. Great quality stuff. Would love to see more options in adult books that are not non fiction or text books."

"The staff member who helped me find something was really nice and offered support even after my first question was answered. "

"I love Rolf. He is friendly and has a gift wrapping station for guests. Everytime I buy a gift at Jerrols; its a smash hit. Thank you Rolf!!!! You are awesome!"

"Friendly staff "

"Found nice gifts needed. Friendly, clean store."

"Love shopping small business"

"Whenever I go in I am met with friendly and helpful staff. There isn't anything I can think of to improve."

"Yesterday I walked into the store and had to stop for a few seconds. Looking around I saw a world of cheerful, amazing and organized merchandise. I hadn't forgotten but remembered why this place has been here so long and why it has so much to offer to visitors and residences of our town. It is a happy important place that fulfills my needs in many areas. You know, it is so good to come in and look around at all the things that are on Christmas lists, all year long. "

"Always great customer service and a nice variety of books "

"It was great to see all the book choices and crafts for kids. Just in time for Christmas presents!"

"I stopped in to see the gifts merchandise for Christmas. I also enjoy perusing the toys and books sections. Customer service is always great! Staff always greet me and offer to assist me. When checking out, I have always received the same friendly, competent service. I cannot think of anything that I would like to see improved."

"Great selection of Christmas gifts! "

"I was wondering and had a staff member ask if I needed help. If I said "No I am just looking" -they let me brouse. So many places try to do the hard sell. They do not. I love that! When I was ready to check out, I was directed to a slot down the line, decreasing my wait. They also held my items so I could grab an ice cream cone as I was leaving. I love this place! I always find the best gifts there!!!"

"I appreciate the variety of high quality goods that are offered. Also that you carry Usborne books. "

"Very Friendly and love the RC Parts!"

"You have a great selection of Christmas gifts! I always enjoy browsing!"

"Great selection of candles! Just what I was looking for!"

"I love the variety of products and friendly staff."

"we always have good experiences shopping for educational stuff and toys for our friends kids. The inventory is always creative and thought provoking. The staff is always so helpful. We use the free wrapping station so when we leave Jerrols' our presents are ready to give!"

"Very good selection of books and craft items that I needed and customer service was excellent ! "

"New gal was very helpful and wasn't afraid to ask Rolf for help. I don't shop there a lot, as I am retired, but they still treat me as a good customer. They also ordered something for me."

"Crystal took my call and picked out my items to hold for curbside pickup. She even remembered that she did a nearly identical shopping for me last year right before Christmas. What a great place to shop. It will be so nice when I am able to actually come inside the store. Merry Christmas "

"Popped in on my break and easily found what I needed and was quickly rung up by a friendly employee. I love visiting and finding fun goodies. "

"More PNW items"

"I like that you have unique toys and gift items."

"In addition to books, school and office supplies, Jerrols offers a variety of crafts, toys, cards, gifts and more. It is like an old-fashioned dry goods store that caters to modern tastes. Staff is always helpful and friendly."

"The store carried a good selection of books to give as Christmas gifts for children. Great friendly service as always. "

"I shop there more than I normally might thanks to coupons, but most especially because I feel like a valued customer. And I love the 12 days of Christmas videos/specials. The most excellent customer service in Kittitas County! Thank you all! Merry Christmas!"

"I came with my two young children and they were drawn to a few items that were displayed on one ofvyour front round tables- maybe stocking stuffer or something- but of course it caught their interest! :-) I have always appreciated the quality and uniqueness of children toys and books that you carry! I came in for large labels (4x6) and was hoping to get white library card envelopes but only found the bright colorful ones. Minor bum! But I left with an impulse buy of holiday peppermint candy stickers- again, I appreciate your local inventory! Check out experience was great too! You have a wonderful business and it shows where you put your time and energy! Undergrad introduced me to you and I’ve been a happy returning customer for 20yrs! Thanks Jerrols!"

"Convince "

"It took me longer than anticipated (in a good way) -- there were so many new things to look at!"

"I know this is not Jerrol’s fault, but I notice the price of the Brother black ink is substantially more that the blue, or other colored ink. Why does Brother jack the price on the black (for the same amount of ink) by about $7.00 over the cyan? I’m about ready to dump my Brother printer for some other option. End rant about Brother. Jerrols itself is awesome! The cashier told me “Thank you for coming in”. I really appreciate that."

"Nothing "

"There was a sale going on. The cashier actually told us we could save on one of our shirts by getting another sweatshirt. We didn’t need the sweatshirt, but it was very kind of her to point out the possibility. "

"The employees are always kind and helpful."

"I came in for specific drawing supplies, for a gift, I knew I could find only in your store. Thank you for having easy access to quality materials."

"I always enjoy my interaction with the employees. I was gift shopping and was a little disappointed with some of the selection, but understand that supply isn't what it once was, thus I don't entirely blame the store."

"Jerrol's got the book I ordered in record time, plus they carry the upper county Tribune, which is always fun to read!"

"We were looking for a hat. We asked the clerk about it and she walked over and showed us where they were. Very friendly and helpful. "

"Zane is so friendly and knowledgeable. He helped me find the right address labels and copy paper. I always enjoy my visit to Jerrols. A unique experience."

"Awesome and friendly staff!"

"Friendly staff. Clean, well organized store that is easy to navigate. "

"Friendly staff. "

"Great customer service "

"I love your variety of arts and craft items that you offer."

"It is always a pleasure to shop at your store. Lots of wonderful merchandise and great customer service. And what I like about the store also is the employees are helpful and knowledgeable too."

"I love the variety of items you sell and the friendliness of the staff."

"Great place for Christmas gifts. I found just what I needed! "

"Great service and the book I ordered arrived quickly"

"What I like: the selection of items in your store always amazes me—not only do I find what I want in top quality, but you have so many items that enable me to think creatively! Thank you for what you do and how you do it! I always feel I am doing business with friends:)"

"I love to browse the store to see what is new, especially during the holiday season."

"The staff is always friendly and helpful. "

"friendliness and helpfulness of staff."

"I always find what I am looking for when I shop at Jerrol's. If not, they will order it for me."

"Always the best service! The young man who was working yesterday was wonderful. He went above and beyond!"

"Clean store. Friendly staff. Fun new items to browse and purchase. "

"The store Employees are always friendly and there to help if needed! Displays are nicely organized and the store is always clean! "

"Really great selection of new 2022 wall calendars. That was my main reason for coming in to the store."

"Your staff was very friendly and helpful "

"Always friendly and helpful staff makes an enjoyable shopping trip "

"Staff is super friendly and helpful and the products are excellent!"

"Great friendly personnel "

"Everything was great. Friendly staff. "

"Great products for children."

"Excellent, are doing good!"

"I like the selection of holiday gifts and the store layout makes things easy to find. "

"I am a huge fan of Jerrol’s! I went to cwu so Ellensburg is nostalgic for me and Jerrol’s is one of my favorite spots to visit when I’m in town :)"

"I really liked how your staff looked for and found the recycle copier paper stash so I could take some home to use. Very helpful!"

"Nothing. Great experience!"

"Good selection of merchandise and friendly service."

"The staff was friendly and very helpful when I ask a question."

"I was most impressed with the friendly and helpful service. In addition to the vast array of merchandise. "

"As always, the staff at Jerrol's is the best. From the warm greeting upon arrival in the store, to the checkout, to all the ways they keep customers safe, they are superb. I make it a habit to try Jerrol's first for just about anything, because it is always a lovely, low-stress experience."

"Everyone is really nice and I know I can always count on having someone there to answer my questions. "

"I was looking for a copy of "Dune" which a HS kid on my bus had watched and oddly was confused by it, so I tracked a copy down at Jerrol's, as soon as I walked in I was greeted and asked what I was looking for, usually I know what I want, but this time I accepted the help and in 30 seconds had 2 choices to choose from. Well Done Jerrol's staff! "

"The staff was very friendly and asked me if they could help me as soon as I walked in. I had a large need but they helped me very quickly and joyfully!"

"I was greeted upon arrival and was assisted by a nice young gentleman. He did a product search for me and directed me to other items I was looking for. I left with my purchase and a gift card for my friend. Love this place!"

"Service, the young man walked me to the area I needed, showed me the items and measured them for me. It was a great experience!!"

"Fast, courteous service. "

"Staff is always helpful and friendly. Store is very organized and and has everything I need for office supplies to hobby supplies. My daughter loves going with me because of the large selection of arts and crafts items. "

"I went in looking for bookmarks, and although I didn’t find many, I was pleasantly surprised by the greeting card selection. This store has plenty of interesting items for students of all ages. I will definitely be coming back. "

"I love how helpful the staff is. Your book selection is great but on the chance that you don't carry what I want it is always ordered easily and usually comes pretty quickly. I love shopping locally to support Jerrols! "

"I appreciate the messages of diversity etc painted on your windows. I like that my wheelchair fits thru the aisles. I appreciate the help and suggestions from the staff. Great quality products."

"I was looking for a birthday gift and like the unique items you carry for children. "

"If i ever need help staff are always around and are very friendly "

"Love shopping here! "

"I'm glad you carry Canon 281 XL ink as one of your choices now!"

"I was just picking up a fax, but everyone was more than helpful and cheery. I always leave your store with a smile on my face. Thank you!"

"Visit with Rolfe, his customer service is superb. "

"Love Jerrol’s!"

"I was able to get a book for my dad that he loved!"

"Great selection of Christmas items, and so early. Good job! "

"Loved seeing the Christmas items! Wish you’d expand your cookbook section even more! Very helpful and friendly staff, and I had a customer reward that came in my email that was unexpected and used it so my experience was even better! Thanks so much for being an amazing place ??"

"Cashier was very friendly "

"Very helpful customer service,employees that interacted with my children. "

"I’ve been shopping at Jerrol’s for over 30 years. I go for the paper goods and art supplies plus I like to walk around and look at all the other cool stuff. Helpful and knowledgeable staff too. "

"I found what I needed. service is always good."

"When I walk into Jerrols I always know what to expect – friendly people knowledgeable people and a responsive staff. I don’t always know what to expect in terms of products. It seems like there’s always something new and interesting. Things don’t get boring at Jerrols. I always look forward to my time there. They know their customers by first name and that’s something you don’t get very often these days."

"I love that a store like Jerrol's still exists and is clearly working to be a relevant, fun, engaging place to shop. It will be a sad day if you can't touch an actual book in a store, so thank you for not just continuing to sell them, but for displaying and offering such a current, exciting selection. It made me feel like a kid again to browse the shelves. I also love the newsletter and take special note of the "diversity" sign in the window. Thanks for being an influential, meaningful member of the community!"

"I appreciate the kind help in finding what I want. No need for improvement. You're doing just fine."

"Friendly greeting upon entry. Masks available at the door and signage reminders. Great selection of children books and toys and art supplies. I found exactly what I was hoping to get!"

"I was looking for new book release by Dr Bruce Perry. Staff helped me locate the book quickly and was very pleasant and cheerful processing the transaction."

"friendly, helpful employee and good selection of merchandise"

"Able to find the items I needed quickly "

"Great selection of young-school aged books/gifts. I really enjoy the activity book/craft/imaginary play toys that you have right now and plan on doing more holiday shopping at Jerrols. Staff went above and beyond to be helpful. "

"So excited to see a new Halloween Berenstain Bear's book!"

"Customer service was excellent. I was complimented on my shirt, asked it we needed help and someone came by when my arms were full and took it to the counter. You just don’t receive customer service like this anymore. An A+ in my book!"

"The service & the staff was very helpful & friendly!!"

"I'm not sure what it is about the fuzzy little monsters you squeeze that you keep by the register, but I love them. They're more dangerous for impulse buying than candy by the checkout!"

"So many unique items along with great selection of essentials! I'll definitely be doing all my holiday shopping here! :)"

"Staff are very attentive and friendly."

"I liked seeing that I can find books I’m look for in the store"

"Love it all!"

"The Staff is so helpful. Always a pleasure shopping at Jerrold"

"A bigger arts and crafts section please. "

"I came to your store for some paint and some CWU sweatshirts they had a wonderful selection and the people working were very respectful and very helpful "

"Very welcoming and helpful staff. We also came for the book signing and enjoyed it very much. Would love to attend more events such as this. "

"friendly staff that was good at paying attention to not only myself but other customers needs. "

"More Traxxas items :)"

"The young lady who waited on me did not just point out the general direction, but she cheerfully took me right to the products I needed. "

"It was wonderful????"

"Jerrols is one of my favorite spots in town. Not just for art supplies but because of all the great things they offer and the friendly staff that is always willing to help! Thank you!"

"Your staff is always so friendly and helpful! "

"It's always a pleasure to shop at Jerrol's. For us "older" patrons, I would like to see a better selection of crew neck sweatshirts instead of all the hoodies."

"Always friendly, clean, and neat"

"More perler bead selection would be nice"

"Incredibly helpful staff. Clean bathrooms. Quality items. "

"Staff is always helpful and polite. They can always answer any questions that I might have,"

"Friendly customer service "

"I truly love to shop here. The employees are very helpful and are always smiling. They carry a large varity of things to buy."

"Quick easy and very friendly service."

"My granddaughter and I came to the store for the watercolor demonstration which we really enjoyed. My granddaughter was also interested in calligraphy. I purchased a calligraphy pen set and practice book for her."

"On this visit I met Lacey, a new addition to the Jerrol's family. Even though she was still learning the ropes, she jumped right in and helped me get what I needed. Thanks Lacey! The only improvement I would suggest is that the 100 pack velcro circles that work with strips (and not with a coordinating circle) be more obviously "part of a system" ad not a "stand alone product. Many thanks, Lesli "

"Store was well stocked and nicely displayed. Best I’ve seen it in years. You had the monthly academic calendar I needed to fit in my bullet journal. Card selection was very nice and displayed well. "

"The staff is very customer focused and professional."

"Staff go out of their way to help"

"We love shopping at Jerrol’s! Everyone is so kind and fun. We share jokes and everyday thoughts. It is an absolute pleasure to do business at an establishment with “old school values and quality!” Thank you, Jerrol’s!"

"Great employees wow"

"Variety "

"good quality products"

"Helpfulness Friendly "

"The young lady was very helpful in finding the items. "

"The employee that helped me was friendly, efficient, nice, and helpful. "

"I love your store! I Needed to purchase a last-minute gift wrapping ribbon. I can always pop in and get what I need it’s kind of amazing actually what I was in your store. By the way I think you had one color of curling ribbon. The rest of your ribbon is the type that you use for florists and for sewing. Maybe add a variety of colors for gift wrapping."

"You have the products that I need for daily living and for special projects."

"there is always someone there to help, i thought everyone was busy but someone came up to help me :)"

"Staff is very friendly and welcoming to customers. Great service! "

"I rarely shop here anymore because of your mask requirement. It is an infringement upon my rights, regardless of what the governor thinks he can mandate, so I chose to shop elsewhere. "

"I like being greeted on arrival. staffing is always friendly and helpful, but will leave you to browse on your own. I miss seeing the book recommendations by staff."

"I really appreciate how friendly the staff are and how knowledgeable they are about the items I'm looking for. I always feel like they help me find exactly what I need."

"Helpful Staff from the moment I walked in door"

"As always, you had just what I needed - even the random, less-common item."

"Love shopping at Jerrol’s! Excellent selection and helpful staff. "

"When you go through the drive through it’s quick an effective and when you walk in it’s the same, along with friendly staff. "

"Everyone is always friendly and helpful, and I enjoy browsing all the creative displays - especially during the holiday season!"

"Helpful employees "

"Great customer service!"

"I liked the selection of records."

"Overall positive attitude. Pleasant shopping experience."

"Excellent visit to Jerrol's store again! I can always count on this store for complete satisfaction! Margaret"

"I wish you would carry the regular or XL sizes of Canon 281 individual ink cartridges. When I was there, all that was available was the XXL sizes."

"Great customer service!"

"Wonderful organization, friendly and helpful staff, I'll be back to explore!"

"Jerrols is excellent right now, don't need to change!"

"Jerrol's employees are welcoming and friendly, always eager to help and lead me to the item I'm in search of, or order it when needed. Excellent customer service. "

"Clean and well organized store with great gift options. Always enjoy browsing to see what’s new. Employees are friendly and eager to help if needed. I was carrying around an armload today and a clerk came up and asked if she could hold things at checkout for me, much appreciated."

"Always have whatever I need"

"Staff is always friendly and knowledgeable. All of the supplies are very high quality. "

"I love that you sell individual sheets of labels! So great. "

"always friendly service"

"Incredible friendly staff and wonderful customer service! "

"The staff is extremely nice and helpful, and are actually interested in whatever projects you are buying supplies for. The store is filled with a large selection of high quality art supplies. Never have any complaints about Jerrols!"

"The staff is so friendly and personable. I love my visits to your store."

"Staff was super friendly "

"I appreciate the service. On my visit she made it very clear if you don’t have what I need they would be happy to order. Always says hello when I walk in. Makes me feel welcome. ????"

"Store was well stocked and very clean. Rolf is a tremendous man to chat with. It always feels like home!"

"Your staff is the best I have experienced.They are always friendly and helpful.They make a person feel appreciated."

"I feel welcomed in your store and I feel safe since all employees are wearing their masks. I really enjoy seeing the novelty stuff in the store. Helpful staff who know their inventory. I liked seeing that you have more bilingual books for children. I bought some art supplies and a couple of books. I also ordered about six books. I would like to see an online form to order books online. Amazon has spoiled me and as I am actively working to order less from them, I would like it to be easier to order and pay for books online. "

"Friendly staff and ready to help, but not pushy. Great selection and priced fairly."

"We showed up from Yakima at the last minute before closing. And the staff were really nice, helped get what we came for even though it was close to closing."

"I purchased multiple items but two 3x3 yellow stickie note pads rang up as 12 packs charging me $8.99 each instead of $.99. I didn’t catch it till in the car. Had to go back in to get it fixed. "

"When I inquired about the Who Was…book series, awhile back, they didn’t have them. Now Jerrols has several of those, and the books featuring the historical places as well. They aim to please their customers as much as possible. Thank you."

"Always friendly and helpful sales associates."

"As always, we were greeted with a friendly hello when we entered the store. The staff asks if they can help us find anything each time we visit. The store is clean and has great displays as you enter. I always enjoy shopping at Jerrol"s."

"I hadn't been in for awhile, and really liked the current set-up and displays! Plus the fact you carry Seattle chocolates! and a good variety of them ????"

"Appreciate the quality, availability and selection of office supplies. The staff is knowledgeable and very friendly. Always a good experience. "

"Great job as always! Love the mask policy!! "

"Polite and friendly employees."

"I love going to Jerroll's. There selection is very nice, and I always feel welcome. "

"I was in looking for a gift for a 7 year old. My 2 1/2 year old loved looking at the books, toys, and art supplies while we browsed. I appreciate the variety, unique-ness, and feeling of safety when I am in Jerrol's. Thank you!"

"The customer service was great and I was happy to see a local author and publisher being promoted. "

"Always greeted quickly and politely. Your staff is very helpful, friendly, and efficient. I look forward to coming in any time I am in town. Excellent shopping experience, always! "

"Displays look nice. Jerrol’s employees always greet you and are helpful and cheerful."

"Awesome customer service. Best in town. No recommendation on improvements."

"Everything was so neatly stocked and readily available. Great customer service. Thank you so very much!"

"I was greeted immediately upon entering and the woman who helped me was friendly, kind and efficient! "

"I always enjoy visiting Jerrol’s. I love your selection! "

"we ordered a lettermen's jacket, the process was smooth and easy, we were given lots of samples to look at to make decisions and I was impressed at the ease of the entire process"

"Service was AWESOME as we have become accustomed to from Jerrol's Staff. Knowledge about products is far an asset as well. It is a GREAT experience every time we go into the store and if they do not have a product they will get for you. A Fun place for the family to go. Keep up the GREAT work."

"Friendly, helpful staff"

"Friendly staff!! "

"I came in looking for a gift for a friend who is going away to college- something to remind her of Ellensburg. I found the perfect sweatshirt and a couple cute little stationary items to go along with it!"

"Beautiful people, great energy. Very supportive. Knowledgeable staff. I really appreciate the community feel here. "

"Fast and Courteous check out"

"Staff member was happy and helpful. "

"I came to Jerrols to find UHU glue sticks, nobody else carries all of the products I need! "

"Jerrols got my special order book faster than Amazon, and for the same price. Great service, great selection!"

"It's great you have the ink I need or can order it!"

"The time Krissy put in with us to create a letterman's jacket was very much appreciated. She was extremely knowledgeable and patient with us. This will be an item that my daughter will cherish for years to come and Krissy make sure that it was created with great thought and care. Thank you Krissy!!"

"Excellent customer service always. Thank you!????"

"I love the selection, and that everyone looks happy to work there. I was being rung up by a person in training and it was nice to see the patience displayed by the trainer! Great overall experience."

"The staff greated me and helped me find what I needed right as I got there. I was in and out quick "

"I purchased one of the new Ellensburg shirts. The clerk was so friendly and helpful, just like every time we come in. "

"Great variety of things. "

"More new fiction books added- some series did not have first book so could not purchase "

"I love the range of books that you provide. I can always find something that inspires me or fulfills the need for a gift. The employees make me feel like family. I am always happy when I leave the store. Thanks for being there when I need a pick-me-up!"

"When I asked about an item that isn't carried in the store, I knew Rolf was listening closely and considering whether it's something to consider for the future. (It's Command spring hooks/clips, and they are handy little things! I have them in black and white. For the record, I was able to find them at Fred Meyer, although that's probably not what you want to hear! I tried Woods, as suggested, because I was heading there next anyway for other items, but they don't carry the clips, either. And... That was only the sixth time in almost a year and a half that I have gone into FM because I generally prefer our smaller, local stores, but I did need those clips!)"

"All staff members are wonderfully professional yet make us feel like family!"

"I always enjoy coming into your store the staff is super friendly and always has a smile to give. "

"Love the outgoing, kind employees. So friendly!!"

"I tried two colors in Golden paints. They worked well beyond expectations. "

"I went in for a card, paint and a fixative. Great selection and a quick stop. Efficient. Thank you!"

"I love walking around the store and finding cool little things! I always find a new book or Tshirt or coffee cup to bring home! Jerrol's is just a happy place to go. "

"Jerrol’s carries unique and cool items no one else carries. The staff is so friendly and helpful I know if what I’m looking for isn’t in stock they can get it for me in a short period of time. "

"Courteous, personal service by knowledgeable and helpful staff"

"Friendly service and a store that has it all!"

"I needed watercolor pencils and found them. Jerrol’s always has what I need!"

"It is always such a wonderful shopping experience! Great service and great products. My only suggestion would be to stock larger sizes in your womens clothing!"

"Wren was extremely pleasant to deal with. Very friendly and helpful. I love shopping locally and especially at Jerrols. Keep up the good work and public relations. Bravo!"

"Jerrols always has unique gifts, toys and books in addition to all your go-to office and school supplies. And there's ice cream next door. Win-win!"

"I just like shopping local. Plus you are always willing to order something for me if you don’t have it."

"Everything. Clean establishment. Love to shop local "

"We love Jerrol’s! Everyone is so nice and welcoming. There is a wonderful selection of clothing, and the books and cards are always fun to check out! Keep up the excellent work, Jerrol’s!"

"found most of what needed, remainder in research "

"I liked that the cashier thanked me for coming in! Good old fashioned customer service!"

"Great, freindly helpful staff, wonderful merchandise, perfict place to find cool and unique gifts...my favorite store in town!"

"Friendliness of the staff and their eagerness to help."

"staff was helpful and attentive. Store is clean and well organized."

"I am always greeted when I walk in the door. The employees are friendly and help you find what you need but also they don’t crowd you if you want to just browse."

"The staff was very helpful in finding the brush pen markers I was looking for. I ended up grabbing a tank top and some cards too!"

"I had family visiting from out of town so Jerrol's was one of our Ellensburg stops to show them the fun and unique things they always sell. The older kids we were trying to entertain enjoyed it so that's a win! "

"The two folks at the desk colluded to find me what I was looking for ... a long sleeved t-shirt. I live in an older CWU lightweight t for sleeping and alas, it no longer exists. One of the women went out of her way to find me something in storage. Perfect! I was also having a dry allergy cough and one rushed to get me water. You ALWAYS have great staff. Friendly and ALWAYS helpful. Thanks Jerrol's. You sincerely care about this community, your staff and your customers. AND ... I love the coupons! Saved $20 on a book and my new t-shirt!"

"The helpful and friendly environment. "

"I came in to buy my mom something fun for her birthday. I recently received an email showing you were offering Erin Condren supplies and I was over the moon to find exactly what I wanted. I love this store, the selection is always impressive, and the service is exceptional. My sales associate was extremely polite and helpful. "

"All your employees were friendly and offered help with a smile."

"Everything was great! Used my No-Peek Envelope and won $7.50 off - got one of those great new Ellensburg shirts!"

"Great Customer Service "

"Through summer travels I am able to stop by Eburg. During the school year-never. I am always looking/hoping to find alumni gear. I only find one item each summer. Specifically looking for (not S or M) sizes… I would recommend you carry a substantial selection of alumni gear over summer months. I have several friends that are in the same boat. We would love to buy more! Thanks! "

"Friendly staff and great customer service!"

"The verity of items"

"Staff very helpful and products were stocked. Enjoy buying my supplirs at Jerrolds."

"Erica waited on me and she was a sweetheart. I'm so glad that you are here and have the items that I need and cannot get elsewhere Thanks!"

"EMployees were helpful and pleasant. Great selection of books and gifts."

"I enjoyed seeing all the Traxxas parts and talking with the nice sales person. "

"All was good the sales person knew about the product "

"You always seem to have what I need or can get it quickly! Thank you Rolf!"

"Keep up the customer care. You have a good variety of supplies. "

"I like the themed table displays and would like to see more."

"There seemed to be an issue finding our rewards account, & phone #, yet I had given the Rewards Certificate with Member information included to the employee Always enjoy Jerrols .... a truly valued business in our community!"

"I was led to the right area to receive my purchases and given great ideas????"

"The staff is always friendly and helpful. The store is clean and they have new and interesting displays every time I go in. There are always unique items that you can’t find anywhere else. I also love supporting this business because of all they do for the community. "

"Your staff is always so helpful, knowledgeable and willing to put in the extra effort to get what you need if it's not in stock. They all have pleasant personalities as well. The only thing I would like to see is more craft items. You are the only place in town that carries a large selection of craft items. Overall I just love Jerrol's and I always appreciate my Birthday gift each year! Thank you!"

"Been a little busy lately, but now that this incredible heat wave has me sticking close to the AC, I have a little time to comment, once again, on the amazing staff at Jerrol's. They really never let me down! Always helpful, always super friendly. Only problem I have is that there is so much fun stuff in the store! It's hard to WALK AWAY! "

"The staff is always welcoming and eager to help if needed. There's so much craft supplies I could lose myself for days in there! "

"I love that I can find exactly what I need to entertain my grandchildren"

"Every employee is friendly and kind. They are all so helpful."

"I as well as all the incoming patrons were greeted upon entry by the staff at this store. The staff advised me that they were available to assist if i wanted help then left me to shop. I found the inventory varied and most I have not seen in other stores in the area. Very impressed!!"

"I always buy lettering, tri-fold poster boards (love the yellow) and craft supplies for presentations from your store. "

"So glad you have the sweatshirt in stock I was looking for. I bought it last year and lost it and then decided I needed another one :-)"

"What I like every time I shop at Jerrol's, quality products and exceptional customer service. I really appreciate how progressive Jerrol's is in regards to social issues and handling the pandemic. I can count on Jerrol's for always taking the high road. And often times, I leave the store with purchasing more than I had intended. Jerrol's is in my top 5 favorite Kittitas Co stores. Thank you!"

"I just Love shopping here. Everyone is happy to see you. I even like coming in just to browse since you have so many neat things."

"I always love coming I. The staff is helpful, people are positive and I love just pursuing all the fun things in the store!"

"The staff looked in the computer and helped me find what I needed. "

"I was in looking for a very specific planner. Krissy was super helpful in ordering it, she first quoted me 8 weeks, but found a version of the planner that can be delivered in 2 weeks. Sage was training, and she did a nice job making the order, and providing me the information I needed. I love the Jerrol’s crew!"

"Everyone is always so helpful. I enjoy my visits each time I go. Thanks to your staff!"

"It is always a plus to be greeted on entry and asked if help is needed."

"You have the friendliest, nicest staff in town - guy and gals. They take time to get to know you as a person and as a customer. "

"The staff are always friendly and knowledgeable. "

"When I visited yesterday, another customer who was from out of town wanted to donate her points to me (since I'm a teacher) and the Jerrol's staff member at the cash register willingly obliged. I really appreciated the thoughtfulness of the other customer and our cashier!"

"Art supplies in inventory. Great book selection. Great gifts and greeting cards."

"Such a friendly place to visit! You have so many great items- I especially love that you carry great cookbooks, real board games, and I love the addition of Erin Condren planning stuff! "

"I had a problem with an item I had purchased previously - that was swiftly and efficiently dealt with by a very courteous young lady and solved to my satisfaction. Every time I go into the Ellensburg Jerrols store, I receive help when needed and know I can rely on the products that I buy. Cant think of any improvements that could make my shopping easier."

"Everyone is always so helpful and pleasant! It was great to see Rolf training new staff."

"The employees are very friendly and helpful in finding me what I was looking for. I love the selection of paint brushes and canvases."

"Easy to find products, great staff and service."

"Loved the friendly service and quality of products. All is good!"

"I always appreciate my interactiion with staff when I visit your store, I always feel welcome and appreciated. I love the fact when your are out of a particular item you do everything to get it in quickly and let me know when it's back in. "

"Your staff is very knowledgeable and friendly!"

"I’d love to see more of a selection of palettes for paints in store :)"

"I love that you have so many gift options and of course ordering books through your store is such a plus for me. Sincerely, Laurae Lygre "

"The sales assistant was welcoming and more than willing to help me, even though I had unhelpfully provided an incorrect description of what I wanted. She tried to look it up in your sales records, but it had been too long since I purchased that particular item to find it there. She promised a 'no blame' return if my second guess turned out to be wrong as well? It worked out fine, and I appreciate the 'can-do' attitude that is always happening in your establishment. Bravo all!"

"Very helpful great selection."

"I enjoy the pleasant service I receive every time I visit Jerrol’s. I would like to see more clothing with just Ellensburg on the front as I am not a student."

"I was pleased to see Jerrols carries Daniel Smith and Graham watercolors and Arches watercolor paper as well as Golden acrylics. Jerrols will be my go to referral for my students art supply list. "

"I came in for your great selection of birthday cards. You have a good selection of humorous ones."

"I love that there are bilingual toddler books that I can use for my classroom. I would love to see more in the future (: "

"I appreciate the welcoming and friendly environment created by staff. And you have a great collection of pens, highlighters, and paints. I would like to see more graph ruled spiral notebooks in stock...I personally like/recommend the Hamelin graph ruled notebooks."

"The staff was very helpful and friendly "

"Always greeted by staff and feel welcome! You always have supplies I need."

"Everyone is so friendly and cheery!"

"Everything was great. Employees are friendly and helpful."

"Thank you for being a local source for excellent art supplies. I love shopping local!"

"I like the fact that the employees are very friendly, know exactly where the products are can also answer my questions."

"Helpful polite. Clerk"

"Good interactions/customer service"

"I called for HP ink cartridges. They had what I needed in stock and DELIVERED them to my home in less than an hour! Above and beyond the call of service! Most grateful!"

"Thank you for doing the Valley View day! The book selection was great and it was a fun way to support the school."

"I look forward to the variety of things. Always make it a part of my trip on the I90 corridor. "

"I enjoy visiting Jerrols. The customer service is amazing, and the employees are always so patient, and eager to help look for the product I am searching for. "

"Nice customer service. Easy to find things."

"The young lady at the counter was friendly, helpful, courteous and insured that we had all that we needed."

"Clean store, abundant products, friendly and helpful staff. "

"I came in to buy boxes and was offered free ones as well ! Also was impressed with the Father's Day gift section . Katie was so helpful. She even loaded up the boxes into my car."

"Jerrols lay out is simple yet impressive! The staff is friendly and very knowledgeable and helpful! I'm always stopping in!"

"Fast service and knowledgeable employees "

"Staff was friendly and service was excellent. There is nothing to improve. "

"I was so pleased to return to Jerrol’s for the first time after so many years and show my daughter and husband my favorite bookstore from when I lived in Ellensburg. We all loved the visit."

"Super friendly!"

"Fast and attentive help with my questions."

"Sales staff was friendly and knowledgeable as always!"

"As always, a Jerrols visit is a joy for the whole family. My son would love to see more books for early readers."

"I like art & craft supplies, stickers, gift wrap, books and cute stuff. I would like to see more themed displays."

"The folks at Jerrol's are consistently the friendliest and most helpful in the whole town, if not the whole state."

"Pleasant help, had what I needed."

"Great friendly environment! I always find the greatest cards here!"

"Everyone is very friendly and do their best to get you whatever you need."

"Great store, friendly staff with clean an inviting atmosphere. "

"Been traveling to Eburg for 3 years never stopped in now so sad we have missed such a fun store this whole time!"

"Found everything I was looking for. Love the seasonal items and found a great gift for my mom. So many fun things to look at."

"I was greeted, and then my husband came in and was greeted and I was able to find him when I heard his voice. "

"Always so friendly and helpful. Especially like the cleanliness of the store and ease of finding items."

"Always friendly and items well stocked or able to order. "

"I love every visit to Jerrol’s. Nice staff and products. The cards and stationery are top notch; however, I do miss some of the more vintage western (horse themed) cards. Jerrol’s is in my top 5 favorite stores in Ellensburg! Your customer service is old school and the best. Thank you "

"Friendly and pointed me to what I was looking for."

"Your service is always friendly and helpful. I always feel good after a visit to your store. I leave with a smile."

"The continence is always nice."

"It has a lot of different selections. Maybe have more soap and lotions"

"The staff was really helpful!"

"The girls working were really friendly and helpful!"

"Friendly informative staff"

"Great customer service, lots of great gift ideas, clean space, fun to explore. "

"They delivered what we ordered on time, thanks"

"I like that someone acknowledges that I have walked in the door every time I go there."

"I always find amazing stuff and everyone is so nice"

"I ordered two books and they were ready in less than 48 hours. The staff is friendly but not overbearing. I am breaking up with Amazon, but only because we have such a great independent bookseller that values inclusion and diversity."

"Friendly staff"

"Came in specifically for art supplies, got exactly what we needed!"

"I love supporting local. Luckily I came on the independent bookstore day as an added bonus. I value Jerrols for their clear inclusive messaging. I would enjoy more step by step sketch books available. "

"The store was very clean and the people were very nice! "

"Jerrols staff are always helpful and I look forward to every visit to Jerrols."

"I love the cheery greeting whenever I enter the store! I needed printer ink, and had forgotten the cartridge number. The staff member assisting me looked it up in moments, and I was happily on my way. Thanks for all you do!"

"Just a consistently great business. Customer service matters here. Great customer service. Ellensburg is fortunate to have Jerrols??!"

"Customer service during check out was great! Didn’t need much help finding what I needed but it was a good visit and I put my birthday coupon to good use! "

"Staff was very helpful and friendly as always!"

"You guys always do a great job! Great customer service and willingness to order anything needed. "

"I like that I feel so very welcome at your store. I am always greeted with cheerful hellos when I enter. I go out of my way to see if you have what I need instead of going to any other store. You have such a good variety why go anywhere else?"

"Crystal helped me order books and set up delivery to a colleague of mine in Ellensburg, all over the phone, with competency, courtesy, and a great sense of humor. I've said it before and I'll say it again: who needs Amazon when we have Jerrol's? "

"I’ve previously gone to Jerrol’s to take a look around, and they have a big variety of different things and essentials. I was given an envelope with a reward to open in April. I was given $7.50 off on my purchase! I got a book called “think and grow rich” along with a notebook. The staff were incredibly nice and helpful! "

"Wish you had more stamps and stamping supplies. The staff is extremely knowledgeable and helpful. I ?? your store. "

"-Helpfulness -Nicely curated book offerings -Fun and varied inventory -Positive messaging re: diversity/equality -Covid precautions - thank you for promoting and observing them so I feel safe shopping there."

"All employees have a positive attitude and are very welcoming!"

"Everyone is always helpful. I always find what I am looking for. Not like the big box store. Customer service is great. "

"Employee open second check out so no waiting. Bought the last crossword puzzle book but staff remarked that they would be ordering more."

"Your people are always very friendly and helpful. Never had a negative experience at your store."

"had what I wanted and the staff is very helpful and friendly"

"I love how friendly everyone is and how easy it is to find product. Y’all go above and beyond for customer satisfaction every time. "

"I am from out of town and make sure to stop by when I am in town visiting family. "

"It’s always a pleasure to shop at Jerrol’s. Great and interesting choices in products and great customer service. Keep up the good work!"

"Your staff are always so friendly and helpful. "

"Friendly people behind counter. "

"Rolf greeted me when I walked in and helped me find exactly what I was looking for! I love and appreciate Jerrol’s!"

"Everyone at Jerrol's was extremely helpful and knowledgeable folks, as always. Thank you."

"Very Helpful"

"I love the store but would like to see larger sizes in hoodies and other sweats"

"Great service, store is clean, staff super helpful with questions."

"I'm so glad to find products I need right here rather than on line. I just found marbles for my bird and bees water stations and the needed black printer ink."

"Quick Service. "

"Cashiers are always nice, cheerful, and helpful."

"The children’s learning books in the back restocked. "

"Very happy employees!"

"Friendliest and most helpful staff in town!"

"Casey and Wren were both so kind and helpful. I appreciate how Casey took the time to explain RC cars to our grandson."

"Staff was helpful and knowledgeable about my medium interest "

"You had just what I needed and had it ready for pickup Promptly "

"I always enjoy your friendly and helpful staff as well as your unique selection of toys/games/books for children. I would love to see your gift selection for adults expand. Although, I realize space is limited and you guys already do such a great job of fitting what you can in there. :)"

"I made a last-minute stop for Easter basket items, hoping there would be small toys of some sort that were of decent quality and relatively inexpensive. There was a far broader selection than I'd hoped, and the prices were more than reasonable. Thank you!"

"The young lady who checked me out was awesome and very sweet and kind. "

"More education/teacher materials in Spanish"

"I like the variety of books and toys available. Everyone was very helpful. I always have a good time looking around the store and finding unique items! "

"Always a pleasure to go to Jerrol's!"

"Super friendly staff and really great product selection!"

"always greeted when walk in door. friendly service when checked out "

"I appreciate the warm greeting as I walk into the store and the helpful employees who are always knowledgeable and friendly. "

"Friendly,helpful,range of products, greet you when you arrive. Always willing to show you what your asking about, products are spread out and easy to eye. Been loving-this family run establishment for over 50 years. That in itself should tell you something ??Nancy Fraser"

"The staff was very very helpful. Greeted me upon arriving. Asked if I needed assistance but never was pushy or hovered. Love coming here."

"Your employee literally walked me around the store to find each item and was very helpful. I only reason I said the quality of items was good rather than excellent is I think I'm trying to find some notebook supplies that aren't commonly used anymore but you had enough to make my project work. I am so glad Jerrol's is in Ellensburg. You make our community more liveable and enjoyable thanks."

"Great help - Would like a greater variety of art supplies. "

"The people are always so kind and help you in anyway they can"

"Everyone was very friendly and helpful. I was greeted by Mark when I walked in. He was really enjoying his job!"

"Everyone is always so helpful"

"The CWU clothing was excellent quality and reasonably priced. I also had called to see if a book was in stock. It was, and they had the book behind the counter waiting for me! Thank you, Jerrold!! You are an institution in The Burg!!??"

"Very friendly staff"

"I love the welcoming atmosphere and service. The quality and variety of items is so vast that I can find a gift for anyone I’m shopping for. I love this store!"

"In my experience this is the most service friendly staff in town. They help you find items; they know their products and make appropriate recommendations when they know what your needs are. And they offer to order items when they are not available, giving you the timeline when it will arrive. I think the are amazing!"

"knows about store items to give informational answers. Staff is polite and friendly, nothing to add"

"Perfect small town business. Great prices and exceptional service!"

"Friendly staff, good selection! Appreciate you being open :) if you could add more CWU memorabilia (pens, etc)"

"I went in to buy a thank you card and found a voulittle goodies to go with it"

"Rolf is always so helpful and pleasant. The other young man who helped me always makes me smile. He is an incredible asset to the store."

"Nothing needs to be improved."

"Staff is so friendly and helpful!!!!"

"Quick attention by employees "

"I love shopping at Jerrol’s! The staff is always very friendly, and I always find something new to check out! "

"Always friendly staff and wonderful customer service."

"I appreciated how hard Victoria tried to help me find what I was looking for."

"Staff is super friendly and helpful"

"Great variety and quality of products plus over and above customer service! I will always be a returning customer :)"

"Everyone was very nice and helpful. It was easy to get in and get what I needed."

"Friendly service and helpful."

"Very helpful employees; found book I was looking for. Very clean, organized and all products displayed well to find things easily"

"I had multiple people ask if I needed help and they were actually helpful. Very friendly and they knew exactly where the things I needed were. "

"Staff was friendly and helpful!"

"I wish I'd gotten her name, but the young woman who assisted us (she's an Art student at Central) was knowledgeable and very helpful. Thank you! You may use my comments in your marketing, but not my name. Thanks."

"Employees are always extremely friendly and helpful. "

"No improvement. Everything was great."

"Jerrols is always a nice place to visit. Staff is always kind even if we are just walking around looking at things and not buying. When we are buying, they are helpful without being annoying.always kind to the kids, even if they’re loud and touching things ??"

"Very friendly and helpful staff, as well as a clean and organized store."

"Everything was great!"

"The staff always take extra time to help with my needs."

"Wide array of products."

"The staff @ Jerrol's are always very friendly and accommodating. They just don't point you in the direction of when looking for an item, but actually walk you to it. Real customer service. "

"I love the individual service your employees give by helping customers find things in a timely manner. Your pleasant service plus having exactly what I need makes for a joyful shopping experience. Laurae Lygre "

"We love the specials days. Thanks!"

"You had just the shirt that I was looking for. I know my granddaughter will be delighted with it. (Maybe I need one too!) Thank you for having a fun and convenient gift."

"I belong to a book group, and if Jerrol’s doesn’t already have the book I need in stock, they always order it and have it to me quickly."

"It was fun to see all the new items for Easter at the entrance area of the store. I was greeted with big smiles and offers to help. It 's always been a fun store for me to shop."

"I like the staff, they are always so friendly. Everything is pretty easy to find. I just think the store could be more organized in the sense that the location of pens and markers is on the opposite side of where the paper and notebooks are. Or when I’m in the paint section getting brushes I would like to see canvas of sketchbooks closer rather searching for them. I think they should be closer since they come hand in hand. "

"I wish there were more options for zipper binders. Or more school supplies "

"Those who were working were very attentive to everyone in the store. They helped me find the best products I needed for my project."

"Great service as always!"

"Jerrol's staff is always polite and very helpful. They have great variety, and nice surprises for gift options."

"I found what I needed."

"Love your cards and merchandise."

"Service is always consistently friendly and helpful, and I nearly always find just what I needed."

"I have been shopping at Jerrol’s for 20 plus years. It is always the same. Friendly service and a great selection of quality products."

"I love this store. I go there almost every week. I get new coloring books and gel pens. I also love getting my journals from there. "

"Easy to find the item I was looking for. Friendly staff. "

"You have such a wide variety of things, I found so beautiful paper that I am so excited about. And the staff is so helpful - always willing to take time to search the aisles with me. "

"The young man who helped me was wonderfully efficient and friendly. He found just what I was looking for and was pleasant to deal with. I always enjoy coming in to Jerrol's, as I can count on receiving this kind of service. Bravo!"

"Due to COVID, I have to make a lot of orders online and sometimes it is correct and sometimes not. IT IS NOT that way with Jerrol's Staff or Products. The Staff is awesome and always places me the customer first and the quality of the products are great. I highly recommend Jerrol's for doing things right, the first time! "

"I knew what I wanted before going in and had no problem finding it. I asked the staff for a recommendation on one item and was happy with the help!"

"Nice friendly staff!!"

"Staff was so very helpful!!"

"Card readers work very well for tap payment. Wouldn’t change a thing."

"Great Valentine's selection!"

"This store carries many unique items. It is great to have books and games and historical references available for purchase. Get more games and puzzles and expand the book section even more. Thank you. "

"Staff helped find the items we needed. They were very friendly. "

"Friendly staff"

"Store is clean and organized and decorated so cute for Valentine’s Day! Employees were friendly and helpful."

"Casey was amazing. So helpful in finding art supplies for my daughter to buy with her birthday money. She commented at least 10 times how nice he was after we got home."

"Every visit to Jerrol's is a joy. The staff's commitment to service amidst ensuring the health and safety of customers (and everyone in the community) is commendable. This is one of the few stores I feel confident going inside, knowing that protocols are in place and followed carefully and cheerfully. Thank you to the whole team for all you do!"

"Employees were helpful and kind! Always love shopping at Jerrol’s"

"Helpful staff! They always greet me and if they can help my find what I’m looking for! Prices are a bit high and some of the products are not the best, but far better selection on most office supply/art items."

"Friendly atmosphere, helpful employees who let you look but are aware of what you are looking for and are close enough that if you are there , they are there to help"

"Katie was extremely helpful! She took the time to assist me with finding card stock and ordering labels you didn’t have in stock. "

"Everything was great. You had exactly what I needed."

"Employees helped me find something they didn't originally think they had. Always friendly. "

"The boy looked for the train books and tried to find if we could order some. He could not locate any information about train books,but I appreciated his help."

"I love your ice cream and your staff and your special item days! "

"I always enjoy your knowledgeable employees. I found the ink cartridge that I could not locate anywhere else in town. Thank you. "

"Liked: Friendly staff."

"All is good. Great variety of products."

"The customer service is always top notch. "

"They were friendly and knew just where to find item. I always seem to forget which phone number is on file, so that was taken care of. All is well there, I see no needed improvements."

"All staff went out of their way to make sure I found what I needed. "

"Everyone was very friendly and helpful."

"all my experiences have been great, everybody is friendly, always willing to help and every item I have purchased has been good quality. "

"Everything! The staff is so friendly and helpful, and you had the exact book I needed and were willing to save it for me until I could pick it up. My only complaint is that your book selection is SO GOOD that I get sidetracked browsing, and want to read them ALL. I love the variety and quality of the merchandise, the excellent adherence to Covid safety precautions, and the professionalism and helpfulness of the staff. "

"Looking for an anniversary card and small gift for a friend. Found both and had great service"

"Love your staff."

"Thank you for your taking care of my request about changing my account's e-mail address to new. We would like to go to Jerrol's again and again the same as until now. Have a wonderful one, Jerrol's all of the staff! (excuse my English)"

"Employees helped us find everything we needed."

"I asked Rolf if he had any garden flags, and although he didn't, he happily recommended Dusty's Nursery. He is always honest and helpful!"

"Very helpful clerk."

"Very kind and attentive staff!"

"Love coming to the store because I can always find what I need. And if they don’t have it they can get it. Love the book section. It’s definitely more than just a stationary store. "

"The staff is always helpful and very friendly. "

"Quick, friendly service!"

"the staff is always thoughtful and helpful"

"Variety of gift items, books and children's items."

"I like everything and I can always find what I need, and if not I can find an alternative. Sometimes I feel like the novels can be a little pricey, but it's not awful. I just wait to buy books until I have my rewards coupon."

"Friendly staff and had exactly what I needed in stock"

"Good selection, organization, and friendly staff"

"Staff was very helpful and friendly"

"I like the selection."

"Staff were helpful and products were great in quality."

"Friendly atmosphere"

"Your support staff are exceptional. Friendly, helpful, and courteous. The community service and commitment of Jerrol's as a company, is top notch. You are a jewel! Thank you for your service."

"Great help finding what I needed when I couldn’t! "

"I would love if you carried vinyl and heat vinyl for cricut machines. If you already do, please inform your employees. I left with only some labels for hopeful sticker printing and cutting. Thank you. "

"Jerrols has all of the office supplies you could possibly need. "

"The staff is always so polite and incredibly helpful every time I come into the store. The store itself is a lovely place, and someplace I could just spend hours browsing and hanging out."

"I love the vibe of the store, and the friendly and personal care we received."

"Very helpful and kind"

"I appreciate the wonderful employees you acquire and train. They are all so friendly and knowledgable. Whenever I meet someone new to Ellensburg, I always tell them about Jerrols.??"

"I always find what iam looking for and more!! The staff is amazing with there friendly , excellent customer service. I always leave with a happy heart and a big smile!"

"Thanks Jerrol's! I came in to spend a rewards coupon I received and happily found some Valentine's Day gifts for my kids and then had to come back later in the day for some more gifts! I love the variety of items you have to choose from, seasonal and dependable. "

"Great store!"

"Friendly staff willing to help out with any questions and concerns!"

"I'm glad you carry the ink we need."

"The cashier was very personable and said “thank you” at the end of our transaction- and she really sounded like she meant it! Excellent customer service. I was going to try to remember her name, but unfortunately I don’t."

"Gary was at the store yesterday. His purpose was to get a calendar where he can write notes for every day. He accomplished that. Aloha! He chose a Hawaiian theme. But, loving books he bought two that follow his interests. One a current event about government and the other about a local military leader he admires. Gary was so excited to show me the books. Of course he spent some time thumbing through them and enjoying what he purchased. Jerrold’s has just about everything for our interests. The staff is ALWAYS so friendly and helpful. Great training, leadership. Jerrol’s is in our top three stores in Elllensburg. "

"The products I purchased were of excellent quality for the price and staff support was wonderful, as it consistently is. "

"Everything! I appreciated the wide variety of products carried. I also love being able to support local when doing something as little as buying notebooks for school. "

"The gentleman that helped me was enthusiastic and took me right to what I was looking for. He was very helpful. Always an easy process when I stop in at Jerrol's! :-)"

"Great selection of organizing items for my needs. Only think, not enough puzzle books in stock. I was looking for a sudoku book and couldn’t find any. Plenty of word search and crossword books,no sudoku! "

"The title I wanted was in stock that day. Easy to go in and grab without hassle. Liked that Rolf greeted me upon entry. "

"I just generally enjoy being in the store and the variety of products available. It is a great atmosphere."

"Employees were very gracious, fun and helpful. Always a pleasant experience when I walk through the door. "

"Helpful sales person "

"The staff is always friendly and helpful. I mostly just come in for art supplies and wouldn't mind a bigger selection of markers and it would be awesome if you sold actual sets of micron pens, like a black set with all tip sizes and a colored set."

"So friendly every visit whether we buy something, have questions or just looking. Such a blessing to have in our community shopping experience. Thank you!"

"Always friendly and helpful! Love that we can get our Traxxas supplies so close to home."

"You have SUCH a great selection! A wide variety of specialty items!!"

"As always the team was there to go over and beyond to help me find exactly what I was looking for with lots of enthusiasm!!"

"Jerrols always has the perfect gift. Great selection and lovely, helpful staff. Makes it easy to support local business!"

"I love everything about your store! The quality of your merchandise superior; customer service is excellent, so friendly and knowledgeable. Your children's toys are high quality and great price. Your teaching supplies are also high quality and great prices. I am a customer for life!"

"I was looking for diamond paintings and no luck."

"I was considerably impressed by the staff, who were very friendly and helpful. One led me to my desired item instead of just telling me what aisle it was on. The only thing that I would like to see improved is that the prices could be lowered just a bit."

"Thanks (again) for having just what I needed - with a smile!"

"I go here every Christmas for unique stocking stuffers. I wouldn't skip it! "

"Employees were friendly and helped me right away. "

"Jorge was very helpful in directing me to one of the items I needed to purchase. Then, he helped me to order an item that wasn't in stock. I really appreciated his friendliness and excellent customer service."

"Everyone there is so nice and helpful. The variety of things you sell is great and the quality is great as well. It’s nice you also carry things for crafts which as been very helpful especially for parents who have children. I can’t really think of anything to improve at the moment. "

"Genuine staff is always ready to help and always professional and personable. Jerrol's is a 'Happy Place" and ALWAYS an enjoyable shopping experience. Rolf, the "apples don't fall far from the tree!" :-)"

"I have lived in Ellensburg my entire life and have always loved Jerrols! I can find things here that you can’t find at other places in town. The service is always 100%! Thank you! "

"Great choice in CWU gear. Staff were very helpful "

"Staff is always very friendly. Had exactly what I was looking for. When you don’t have what I need staff is always willing to go the extra mile to see off they can get it ordered in."

"I liked the assortment of different gift ideas. I could spend hours looking at everything! Love the store, thank you!"

"Nothing needs to be improved, friendly service. Oh yeh just remember, would like to see a better selection of acrylic paper pads, ."

"I am always greeted when I enter your store and asked if I need help finding something. Everyone is always so friendly and this is so important for us older customers who have limited interactions with people during these challenging times. "

"Your staff is super friendly and helpful. "

"I always enjoy visiting Jerrol’s and have been a customer for over 30 years."

"The staff is always friendly and helpful"

"Staff is always helpful and friendly. Love the kids selection. "

"Jerrols has hands down the best customer service in town. The really remarkable thing is that this has remained consistent for the 17 years I have lived in this town. Bravo Jerrols!"

"I enjoy shopping locally rather than order from big companies on-line. It is so good to be greeted by a friendly salesperson and have them offer to help me find the merchandise I need. I love the personalized experience that I always have at Jerrol's. "

"I love being able to shop locally. Just an observation, As a former resident and still having relatives living in West Seattle, NW Art and Frame is a huge favorite, it reminds me of Jerrols."

"My husband and I love browsing through your I aisles, so many unique items...plus the go-to place for office supplies in Ellensburg. We are grateful for the care you take in ensuring a healthy environment."

"Excited to use the 24k paint! Had no idea you had it!"

"A staff member greeted me, stopped doing what she was working on and helped me find everything I needed. She was very knowledgeable about what I wanted to purchase. "

"Found what I was looking for and enjoyed a little meandering for xmas shopping. Always a pleasure."

"I found the perfect gifts--books and Melissa and Doug toys. "

"Liked everything especially books and CWU gear."

"I found everything I was looking for, whether I knew exactly what I wanted or simply an idea!"

"Fun gift ideas and friendly staff!"

"I love the selection of children’s toys "

"Friendly staff"

"As a small town kid I know the value of shopping locally first. I look to Jerrols for items that are different and not easily found in a small town store. I look for arty, unusual and creative ideas and which I can usually find here. I am always greeted by friendly staff and they can almost always lead me right to what I’m looking for. Very good seasonal selection too. Yesterday I was able to find the items on my Christmas list and usually leave with more than I came for."

"Your staff was very friendly. When one person didn't know where to find something, she wasn't satisfied after searching with me. So she triple checked and it turned out you do have the item I was looking for. Great customer service. "

"The staff is so friendly and helpful. I like the variety of items you have. "

"Jorge is a very helpful employee and has a very positive attitude...I very much appreciate the staff at Jerrol's."

"Jorge always makes me feel so welcome! He is a true professional while still maintaining a sense of humor. The team as a whole does a great job of enforcing our new reality which makes me feel safe to come in. There are really only three stores I feel comfortable going inside these days (Jerrol’s being Number One!). In addition, they remember my name! It’s so nice to be recognized and remembered. Goes a long way! "

"I love the selection and variety - including gifts and art supplies. Very helpful staff! "

"You consistently have quality products that I can depend on. And, it is always a friendly, helpful and non-confrontational setting for shopping. Thank you"

"Everyone is so kind and thoughtful "

"Always a pleasure to shop with friendly helpful folks who are committed to me finding what I came to find. Love this place!"

"Your staff was extremely helpful. They all helped me have a wonderful shopping experience!"

"Great staff! I’d love to see more Ellensburg T-shirts stocked, they were great! "

"We are always greeted when coming in the door and asked if we need help finding anything. Always friendly helpful staff "

"Staff is always quick to assist me in finding what I need. Excellent customer service and a polite and friendly staff. "

"Staff let me know the item you were out of could be ordered. "

"I love the variety of art and work supplies that you carry."

"I particularly liked that there was a variety of books available for Young Adults. "

"I came in and right away I was welcomed with a "hello" and some help. "

"my most recent visit was great, as always! the staff was friendly and pleasant to interact with."

"I felt like I had my own personal shopper, which was nice."

"Great selection of Christmas books and gifts!"

"Very friendly and helpful staff! I’d love to see a small section of camera films and other photography items! "

"The variety of item is excellent. Staff is welcoming and helpful. I love shopping at Jerrol's!"

"I am always amazed at the variety of items available. Books,yes, but toys, games, clothes, foods,....."

"I love the 12 Days of Christmas you do and look forward to the evening emails each day to see what the next day will hold. Thank you for doing fun stuff for our community."

"Staff always super friendly. Love all the stocking stuffer ideas you have in the store."

"Crystal was very friendly and helpful as she took my order over the phone then gathered my products to have them ready for curbside pick-up. "

"I like the wide range of products."

"The young man who helped me was very personable! This young man is a high school student."

"The above and beyond customer service is delivering printer ink to a toy 30 miles away the next day because it was not 8n stock"

"When I need something ordered, your staff is friendly & efficient. My order is always here in a matter of days. I appreciate the great customer service."

"The easy way you can find what you want in the aislesv"

"I received immediate help in searching for what I wanted"

"Good customer service. Art supplies a bit overpriced, the same paints I bought I found at fred meyer for cheaper."

"The cashier who helped us was wonderful — kind, thoughtful, and very pleasant. "

"I like the variety of items, the teaching section, and art supplies. Everyone is always smiling and helpful."

"Prompt courteous service and good selection of items. Jerrolls is a great place to find gifts that are different from the big box stores. "

"Honestly, everything I need for my art is in this store...not to mention the book section is fun to look around once in a while. No complaints really. "

"Very warm and welcoming environment, I loved it!"

"Staff very helpful suggesting books for my grandson and found book for gift for someone else"

"It’s always nice to come I to Jerrols because the employees are so nice and willing to help you find what you need. They make you feel welcome!"

"We were greeted almost immediately upon entering, and were treated like VIPs during our visit. It was amazing!"

"Staff: friendly and not pushy Store: clean and organized Unique goods and books Books from local authors Books with a focus on the local area and the state Recommendation: bring in pet toys and other fun supplies (collars, leads, beds, etc...)"

"I always love browsing at jerrols, and usually find unique gifts! Staff is very friendly, eager to help"

"Great selection of paint! "

"I liked how excited the store employee was, about some of the gift items you offered. It made the visit fun and reaffirmed my purchases. Thank you for your great selections and employees!"

"I liked how kind all the staff are in helping to find just the right items- plus the owner is always extremely sweet to everyone. "

"Everyone is always helpful!"

"Friendly staff!"

"A special thank-you to Lucas (sp?), who helped me put the order together over the phone, made sure the toys were age-appropriate, and ordered some books that weren't in stock. All so I could simply walk in and pick up the order, safely. Jerrol's has kept the safety of all of us - staff, community - as a top priority since the pandemic began. In tough times, this kind of community-minded approach is deeply appreciated."

"You can find almost anything that you're looking for at Jerrol's. And if they don't have it, they will get it for you."

"The staff is always friendly! I like the quality of gifts and items found in the store."

"the staff is efficient, helpful and friendly"

"Restocking of sizes of CWU shirts. "

"The workers that waited on me were excellent. Very good at their jobs."

"I always enjoy visiting Jerrol's and seeing what fun gift items are available. "

"I liked how friendly the staff was, and how clean the store is. One thing I would like to see improved is prices! I see many things that are a high price at your store, and then I will see the same item at another store for a lower price. "

"You can depend on outstanding service from the staff at Jerrol’s—-always."

"The staff was cheerful and helpful. You never would have known there are difficult circumstances today. I would like to see more generic printer ink cartridges"

"Friendly and helpful service."

"Clean, open, occupancy limit was being followed, were enforcing masks "

"I had a list of instructional watercolouring books that I was interested in, and the staff member was really pleasant and helpful. Between us, I selected one to order, expecting it about midweek. She called the very next day to say she'd managed to locate a copy in the store! Talk about your sudden service? I am very pleased with the service I received, but then I always am when I shop here. Good job, Jerrol's!"

"As always I've had a great experience shopping locally at your store. It always feels welcoming and the service is excellent. One of my favorite places to shop."

"Awesome kids toys, games, and books! Really enjoyed the Christmas display as well :-)"

"Each time we come to Jerrol's every one of your employees are very eager to help us with whatever we are looking for. They are friendly but not over-bearing and always with a genuine smile. I can see them smile even with the masks. I love the variety of art and craft items you have for sale. Keep doing what you are doing because you are our go-to store for the good stuff. "

"I was greeted promptly and directed to the items I was looking for. I've found the staff to always be helpful and friendly here."

"Nice selection of gifts and CWU gear"

"You have a small but excellent variety and choice of office, school and home supplies. Jerrol's and Staff "fit" our town and community perfectly."

"Surprising variety of gift items. Staff walked me to the item I was asking for. "

"Sales people go the extra mille to answer or research any questions I have."

"EVERYTHING ??????"

"Staff was helpful but not overly aggresive"

"All the CWU gear!"

"I Like to be greeted when I come in. It makes me feel appreciated."

"Please connect with Winegar’s again"

"Always friendly and helpful staff."

"I always enjoy coming into Jerrol's. The inventory and the staff are wonderful. The layout is enticing and the staff are inviting and helpful. I came in to see if a newly released book was in the store, but unfortunately, it was not. However, the person who waited on me was ready to order it for me. Because I am not in Ellensburg all the time, I decided to decline a special order, but I appreciate the thought."

"I appreciate the variety of items available, and how friendly your staff are."

"Always happy!"

"I enjoyed browsing through Mark's boxes of albums, and bought a few - it is a fun diversion and great addition to Jerrol's! I also liked your holiday card selection but would really like it even more if you could bring in boxed holiday cards that are not printed in China (which is why I chose Good instead of excellent for the product) There are many amazing US and UK cards and I would like to support those companies rather than China due to their environmental impacts - "

"Nothing, everything was great "

"At least 3 employees asked if I needed help. It's always a pleasure shopping at Jerrols"

"Whoohoo"

"Staff quickly assisted me in finding what I needed. "

"Very happy with selection of acrylic craft paints. And they were very organized! And the staff is always super friendly. "

"I liked the Ellensburg shirts at the front of the store, the book displays, the seasonal displays and the office supplies that you can always count on being there."

"I love the customer service. The people at Jerrol’s never fail to make my day!"

"You have a good selection of printer ink and can get what I need quickly if you don't have it in stock."

"Change nothing, y’all are great."

"An item was either out of stock or being discontinued. Staff immediately tried to find out which it was and how they could accommodate me."

"They went over and beyond to help me find a random item needed. Employees are always extremely kind, happy, helpful and great working with!"

"Super friendly staff. I have only been here 2 months and feel like I have made friends at Jerrols. Their art and office supplies have everything you would ever need. I love that you have recent good books to buy. Your painting on the windows of Diversity, Respect,Equality make me want to shop at your store for you uphold values that matter. I will always shop here before any place else in town!"

"The selection of books, craft & stationary, gift ideas. You have a lot of inventory!"

"Always great service"

"I bought some water color paper for my classroom. Two employees asked if I need help finding something, and they all recognized my baby and made comments about him growing up so quickly - it was so nice to be recognized. They are such kind people! I love shopping with you, and always have such a pleasant experience."

"I enjoyed the staff and the overall vibe of the store. I will continue to go for my crafting needs. "

"I continue to be happy to shop in Jerrol’s! The customer service is top notch and I nearly always find the items I need. On the rare occasions when I haven’t found what I came in for, there was a follow up offer to order it for me. This is customer service done really well!"

"I feel that when I go in to your store, your employees really care about answering my questions and making sure I have a positive experience. I feel safe in your store because it is inclusive. "

"Love your greeting cards "

"I appreciate that you have a good selection of art supplies. "

"Really nice that the clerk told me “Thank you for coming in”. So many places have quit doing this - they seem to have de-emphasized this when training new people and they seem to take business for granted. I appreciate that I was acknowledged as a valued customer - just like the good old days! :)"

"First, I am happy that you are open during this covid time. Second, your staff is always so helpful and understanding. Lastly, I never have to go anywhere else for my teaching materials. "

"You have always had a GREAT selection of arts, crafts, books and gifts. Customer service and satisfaction are your specialty! Thank you for being here!??"

"The cheerfulness and helpfulness of the clerks. You're doing just fine. Don't change a thing."

"I'm concerned that some of the items I picked up may have been sitting on the shelf for a while...specifically the kneaded erasers. Otherwise great service! When one item wasn't able to be found, an employee was able to find a suitable substitute without me having to ask."

"I enjoy talking with the sales associates. They remember me and even remember the projects that I have worked on. "

"personal assistance with a special order, fun to browse, many options "

"I needed printer ink that was not in stock but staff ordered it and called me early the next morning to let me know it was in. Also the warehouse was out of 2 colors of ink that I need but staff took my name and said they will check periodically and order the missing colors. I have not doubt they will follow through. Great customer service!!!!!"

"I loved how staff was available to help. I asked a question and they knew exactly where they were going. I believe the staffers name was Victoria. I can’t think of anything to be improved."

"Great customer service"

"Was asked by multiple staff members if help was needed. Cashier made sure I received bonus points, much appreciated."

"The ultimate “neighborhood drug store”...Always has the thing you actually ran out of the house to get! "

"I liked everything, no complaints at all. Very friendly and helpful. "

"Yall never have white fine tip paint pens"

"Enjoyed seeing the old records. I bought quite a few. "

"Great selection, friendly staff. "

"I had been looking for printer ink, and when Jerrol's got a shipment, they set aside an ink cartridge and called me to let me know it was in! Great service."

"Great customer service. Excellent measures in place to promote social distancing."

"It always feels like there is happy music silently playing whenever I come in because your sales people are always genuinely cheerful! Wonderful! I appreciated seeing your decorated push pin pumpkins sitting on the counter next to the register. As I was heading to Seattle for a rare in-person art date with my 6 year old granddaughter I snatched up the pins and am looking forward to what our pumpkins will look like! Great idea!"

"All the employees are very helpful and friendly I didn't notice anything that needed to be improved"

"I needed printer ink. She looked it up and found the correct items. Easy! Quick! Thank you!"

"Staff were all very friendly and helpful! Everything from ink for your printer to watercolor pencils paper cutters!I love the store!"

"I love the happy, efficient staff who serve me when I need something. Gloom and Doom does not work with me. So thank you, for the laughter and excellent customer service. "

"The employees are always so friendly. They make customers feel like family."

"Everyone was so friendly and willing to help! Keep up the great customer service "

"I loved all the things you have for kids + all the craft supplies. Wish I knew about your store sooner! "

"Your staff is always friendly and smiling, super helpful and held the book I wanted and helped order another, even took a minute to make some other suggestions on what other customers are reading :)"

"Love the variety, but prices a lil high."

"Never had anything but positive experiences at Jerrol’s - for me, since 1980!"

"Staff always willing to help when I'm looking for something "

"Friendly staff greeted us as we came in, availability and price of products we were shopping for."

"I like that I was greeted when I walked in the door, but was left alone for the remainder of my visit, letting me shop in peace. It wasn't overwhelming having an employee breathing down my neck the whole time. I love Jerrol's so much, and I will forever be coming here for all of my art needs."

"Great customer service as usual"

"everyone was very kind and I had multiple people ask if I needed any help and overall high quality service."

"Friendly service!"

"The person answering the phone was very helpful in checking to see if Jerrol's carried what I needed. Since this was not the case she checked to see if they could be ordered for me. Since this was a special order which I have not yet received I could not rate the quality (which I am sure will be just great)"

"I love the rewards you offer! I thoroughly enjoyed browsing and seeing the items you so often have- my favorite being the darling stationary. Love the rewards and reasons to come in though I don't always "need" something."

"Everyone was very helpful and friendly. They helped me find a few items quickly. And my girls were excited to wrap a present they had bought. That’s a highlight for them! "

"Kendra and Taylor are awesome. So friendly and helpful and funny. Enjoyed our visit. The store looks amazing."

"Not only is the customer service second to none, the health protocols make Jerrol’s one of a handful of businesses I feel confident I can go in without an extremely stressful visit. Thank you for your continued dedication to our community and our health!"

"The staff were all very nice and welcoming "

"Your salespeople are always friendly and helpful. They always greet you when you enter the store. They're the best?"

"Ordered online, picked up in store, worked like a charm. The one substitution in my order was pointed out so I could okay it before payment. Thank you for using reusable/recyclable paper bags - nice ones! Everything about how Jerrol's and the staff are dealing with pandemic conditions feels right: careful, compassionate, thoughtful, and positive. Thank you!"

"I feel so at home in your store. Thank you!!!"

"I can’t remember my cashiers name but she was the sweetest human in the world and she deserves a raise!!!!"

"Friendly helpful staff, great selection of items"

"I thought the book section was excellent. I appreciated being allowed to browse around freely."

"Keep up the good work on customer service. Wish store hours were a bit later but understand. "

"As always, great customer service and wonderful product choices!"

"I love to come to Jerrols in the fall to see the new school supplies."

"I found great birthday cards for my son's and grandson's upcoming fall birthdays plus what I hope will be a much appreciated recent release book for my grandson. Jerrol's is always a lovely place to shop. I don't, however, need or want much for myself and so shop only for gifts at Jerrol's. "

"Staff was helpful, staff ordered a book for me, was notified when it arrived, and staff was helpful and friendly when I came to pick it up. "

"Items were easy to find and the clerk who waited on us was very helpful and friendly. "

"The customer service is always excellent here."

"Whenever needed, the staff is ALWAYS very happy to help, they greet you upon entering the store, and wish you well as you leave. Excellent service consistently."

"Always interesting merchandise, good customer service."

"Great hobby shop with awsome service and selection. "

"Greeted with a smile Always great service"

"Everybody that worked there where very nice."

"You guys are AWESOME ??"

"Nothing your staff is very kind and your store had all the supplies I needed "

"The lady(I don't know her name) who helped me has been always so friendly and helpful. I enjoy talking to her everytime I go in the store!"

"When you enter Jerrols, you are always greeted with a smile and assistance is happy and ready. They are efficient and I always leave with not only what I came for, but possibly something else I couldn't resist and a nice feeling about the experience!"

"Love the customer service, employees are always so friendly and helpful!"

"Very friendly"

"The block off from Winegers, masks only, and hand sanitizer. "

"your staff is always helpful and friendly."

"It was great - I needed a creative solution and the employee worked hard to help find it for me, offering to laminate a poster to work for me to use with dry erase markers. He was kind and super helpful!"

"Great customer service "

"I appreciate good customer service and you guys provide it. Thanks! "

"I appreciate the safety measures in place in view of the pandemic. Even behind masks, the Jerrol's team conveys friendliness and appreciation of the customer! Well done :-)"

"Everybody always cheerful and helpful."

"Am so thankful that Jerrols always has what we are looking for!"

"Staff were so friendly and helpful."

"Thank for making your business safe and inclusive! As always, your staff are excellent! "

"I appreciate the curated selection of books. I found an art book and supplies to start on a creative project right away."

"I love the map section! I’m sure it’s hit hard this time of year, but I can’t wait to see what’s waiting for me there on my next trip in. "

"My friend told me that if anybody had a children’s book it would be Jerrols. Sure enough you had it!"

"I love everything about the store "

"The staff is top notch. "

"Being able to consult over the phone and get the product in a day or two is amazing!!"

"Shopping at Jerrold is always a good experience. You’ve done a great job adapting the store for the current circumstances. Thank you."

"Hands down the best customer service, quality products, great selection and inventory of products! Just an amazing place! You feel the excellence the second you open the doors to shop! "

"As always, I enjoyed my shopping experience @ Jerrol's = and even though the staff have masks, I can 'hear' their smiles :) thanks for Keeping customers and employees safe!"

"Im working on a project and needed some additional products, no fuss n muss. comment, the foam sheets, if they cold find a way to price them that didn't pierce the fabric, that would be awesome, too much waste when they do that. "

"Found the canvas size I wanted without having to order it. "

"Always such great service and selection!"

"Service was excellent and could not be improved. "

"Quick service to ask if I needed help. The employee promptly looked up a book I was searching for and when it wasn’t it stock she ordered it for me. "

"Jerrol's staff is friendly and professional."

"Staff was friendly and willing and able to help me. My helper came with me to show Jerrol's selection of watercolor paper. Everyone was cheerful, in spite of a customer who entered the store without a mask and then made a scene about his rights and "knowing the law." Staff was professional and respectful and handled the conflict perfectly. I felt bad for them that they have to deal with that."

"Came in to use my birthday certificate and gift card. Able to find the ink cartridge I needed. Staff very helpful and efficient."

"Very friendly and helpful when I called to see if something was in stock. It was and set aside for me to pick up later in the day. Associate was very kind and helpful."

"Your staff is friendly and helpful without being to "helpful." I am always greeted and treated with respect. As a person of color I appreciate not being followed around the store, like at other businesses in town. I appreciate and value your commitment to equity and racial diversity, religious tolerance, LGBTQ in our little community. I know I can buy items for less on Amazon but I am choosing to support your store.-Susana"

"I like the staff at Jerrol's always friendly and helpful."

"Great customer service! "

"I like the mask policy and masks provided at the door. I LOVE the record addition and find myself there every week now buying a couple."

"The store was set up for easy shopping and I found what I needed super quick"

"Employees so chipper and helpful!"

"I walked around and looked at CWU clothes but didn't find anything I had to have... I was going to get a HP63 black ink cartridge but it wasn't available so I got the HP63 color ink cartridge. I love Jerrol's actually! Office Supply stores are my bag. "

"Pleasant arrangement of items and easy to browse."

"Friendly staff, great selection of books and toys! "

"Everyone is willing to help and find who can if they can't. We love our trips to Jerrol's."

"Larger Quality selection of children’s books and toys; Would like to see increased selection of art and educational toys; Would like to see dedicated play or story hour for shildren to sign up for."

"Things seemed like normal in that all the great products of Jerrol's were available, but the space was clearly thought of for safety and sanitation. I appreciate the way you have continued doing business through the pandemic."

"I always love dealing with you folk, no complaints! The book I ordered was ready to go, the store was bright and clean, and so was the lovely sales clerk. She made the simple task even easier. Brava!"

"I always get quality products and attentive customer service when visiting Jerrol's."

"GREAT BOOK SELECTION! And your covid sanitization stuff is awesome too! What to see more of? Hmm just stay true to what your store is."

"Always friendly!!"

"Good service and nice people I really enjoyed my visit. I am a early learning teacher And i like the good education material wath i found. "

"Kendra was so friendly and helpful. She knew where to look for the items I wanted."

"Very friendly knowledgeable service "

"They guy with the red hair was awesome ?? He helped my son and I find the perfect gift for my daughter, I dont know your name but thank you!! She loves it! "

"My son and i received friendly greetings from multiple employees when we walked in. Though we didn’t need any assistance on this trip but I know I could have gotten it if I had needed it. My son and I love your kids section there are so many great books and toys to choose from"

"Always find what I need. Kendra is so sweet and helpful. "

"Bought great Green Trails Maps at a great price once again. Somewhat sloppy laminating job, and I trimmed them myself at home. Slow go, but all in all a good visit."

"So good to see Kendra is back. She is such a dear- greeted me by name and we chatted a bit. Also found some great birthday gifts for my kids!!"

"We love visiting your store. Thank you for being a beacon of kindness, hope, and inspiration in such a small town that needs more of what you offer. "

"I really love how happy your staff is, how helpful they are in making sure you are finding just what you need. Thank you "

"I found exactly what I was looking for. Very friendly and helpful staff. I appreciated the concern for safety and rules were followed. Thanks!"

"Pluses: Rolf's helpful attention to Jean as she rested on the outdoor bench. Very quick and product-knowledgeable young man who helped Fred find pens to fit his needs. Always cordial, helpful people. Minuses: none at all! "

"First of all, we appreciate Jerrol's approach to following the State requirements for safe retail shopping. Feel absolutely no anxiety when in your store. The staff has always been personable and professional AND patient in their interactions with customers--and if possible, is even more so now. We found everything on our list. As for improvements...How to you improve perfection???!!! Thank you to all in the Jerrol's "family"!"

"I always enjoy a visit to Jerrols. Even if I don't buy anything I like to look around!"