Listen To What People Are Saying About Vacuum Cleaner Hospital
 

"John knew who I was and was expecting me, he had a model to show me based on our conversation on the phone. It fit my needs perfectly and was reasonably priced"

 
SUSANN WIGGER
RALEIGH NC
 

"As always, the staff were helpful and friendly. I have been a customer for decades; the community is lucky to have the Vacuum Cleaner Hospital. "

 
ROSE ROBERTS
DURHAM NC
 

"Jody showed me exactly what was wrong with my old Kenmore vacuum cleaner and gave me an estimate of what it would cost to fix it. It would have cost about the same amount as buying a new one and this one I'd had for well over 10 years. I hadn't planned to buy a new replacement vacuum that day but Jody showed me their Miele line and I could already tell that the design features were much better than my old vacuum. After a test drive, I decided to get it on the spot. I had done some research on vacuums prior to my visit but Jody's knowledge and patience in answering all my questions convinced me that I was buying a quality product and that their shop would stand behind my purchase which gave me that much more confidence in buying it. I like supporting local businesses, especially ones that are great at what they do. These folks are that and I would highly recommend them."

 
TANYA SCHREIBER
DURHAM NC
 

"Always great service - and so nice that I don't have to remember which bags I need!"

 
JENNI SOCCORSO
CHAPEL HILL NC
 

"John explained everything about the vacuums and let me know the difference between them and after we talked about just what my needs were he recommended the right one for my needs."

 
MADELINE MATURO
DURHAM NC
 

"I had a bit of trouble turning on the vacuum, because I failed to recognize the switch on the canister. The vacuum is heavy and requires more strength that a normal canister vacuum. Still learning how to use it. "

 
CHRISTIE KING
CHAPEL HILL NC
 

"I always have great service at the Vacuum Cleaner Hospital. The staff is courteous and gives each customer their full attention. It is worth the few extra pennies to purchase my items here as the staff is very knowledgeable about all of the items in the store."

 
SHARON LEAVITT
CHAPEL HILL NC
 

"The fact that you can pull up my purchase history so when I can't remember the type bags or HEPA filter I need, you can tell me. Plus all staff I've ever encountered are knowledgeable and friendly...not a lot of that going around these days."

 
Karen Doran
Chapel Hill NC
 

"Informative, helpful and overall great service."

 
JULIE BRUCKERT
CHAPEL HILL NC
 

"Joe is a wonderful employee! Really smart, knowledgeable and very customer friendly! You are lucky to have him on your staff!"

 
SALLY HOWLAND
DURHAM NC
 

"Joe was fantastic in his personal commitment to customer service and making our experience above and beyond. I appreciate his energetic and kind manner. Joe is a Stellar team member!"

 
GIDEON YOUNG
Chapel Hill NC
 

"Without a doubt, Vacuum Cleaner Hospital staff have provided our family with consistent, honest, and individualized service for over 12 years. They have always gone the extra mile in terms of getting us the best price for our budget. "

 
Nancy Hoskins
Durham NC
 

"Very friendly and knowledgeable staff."

 
JULIE SADEGHI
DURHAM NC
 

"No suggestions at this time "

 
LYNN DUNCAN
BULLOCK NC
 

"Joe was friendly and helpful. I've been coming here for years because I trust the quality of the service and products."

 
Susan Alden
Hillsborough NC
 

"The staff are terrific. John has been very helpful."

 
LYNN FORDHAM
CHAPEL HILL NC
 

"John was totally courteous, helpful, knowledgeable and not pushy. Informed me of specials without trying to sell it but gave me pros and cons. It was a friendly experience and will be back. Thank you"

 
RACHELLE AYOTTE
Pittsboro NC
 

"Staff is always helpful and very friendly. They know their products."

 
ANGELA HOWARD
CHAPEL HILL NC
 

"Excellent product. Pleasant, knowledgeable staff."

 
SANDRA FULLER
DURHAM NC
 

"Helpful knowledgeable staff"

 
LORI PHILLIPS
CHAPEL HILL NC
 

"Joe was very helpful with getting me the product I needed and making suggestions."

 
Meg O'Brien
Chapel Hill NC
 

"The personnel are very well informed about the products and very helpful. I would never go anywhere else."

 
DAVID HILLIARD
PITTSBORO NC
 

"After all these years, you all have become friends and I always look forward to a visit. You're all the best! Great store, cool people, helpful, friendly and intelligent service. What more could I ask? Raymond"

 
Raymond Smith
Chapel Hill NC
 

"I found a shower sponge - a LONG one - I had seen but did not know where to buy! "

 
CAROL HEWITT
PITTSBORO NC
 

"The staff member took a good deal of time with me and helped me to get the best value in what I was looking for."

 
Nancy Hoskins
Durham NC
 

"Everything was perfect."

 
Myrna Mason
Cary NC
 

"I like you and your whole staff. Always very friendly and treat me like an old friend every time I come in. "

 
Laurie Bowers
Hillsborough NC
 

"Very helpful. Took time to help me to my car."

 
Charles Harrison
Chapel Hill NC
 

"Very helpful & nice staff!"

 
Cristal Cerrone
Durham NC
 

"John was very infirmative and helped me choose a new vacuum cleaner."

 
JOY KASSON
CHAPEL HILL NC
 

"Nothing to improve. The service provided was direct and fully helpful."

 
PAUL BETZ
CHAPEL HILL NC
 

"Got the vacuum that I needed, not the one I thought I needed and felt good about it"

 
JOHN GALLAGHER
CHAPEL HILL NC
 

"Prompt service, knowledgeable staff, efficiency"

 
Sunita Driehuys
Chapel Hill NC
 

"I always enjoy going to the Vacuum Cleaner Hospital. It's always an easy transaction, the staff is friendly and funny and the place feels super clean :) "

 
Catherine Steele
Chapel Hill NC
 

"John was very quick to introduce himself and inquire about my reason for the visit. As I had been doing research on vacuum cleaners, he spent a lot of time with me answering my ongoing questions and his recommendations. I had not intended to purchase a vacuum cleaner that day. I had actually taken in an old Electrolux to see if it could be fixed without spending a great deal. After spending a lot of time talking and learning from John, I did go ahead and purchase a Miele canister vacuum that day! I'm trusting that my new vacuum will serve me well through many years! And a Big Thanks to John for all the time he spent with me as well as his patience while making my decision on whether to buy or not to buy and which vacuum would best meet my needs. J. Roberts Durham, NC "

 
JOYCE ROBERTS
DURHAM NC
 

"I loved my 20 year old Electrolux and was pretty sad when John told me it was not worth putting money into. He guided me towards a new vacuum with no pressure whatsoever. I appreciated his product knowledge and making sure that I walked away with the right product for my cleaning needs. Thank you."

 
ISABELLE APEL
CHAPEL HILL NC
 

"I am happy to support this establishment as they carry the Miele bags that I use and have a top notch team"

 
VIVIAN LINDEMANN
CHAPEL HILL NC
 

"We had a great experience and purchased a new vacuum. All of our questions were answered and there was no pressure to purchase. We just felt that the product that we purchased was of great quality and feel good about being able to bring our vacuum back if needed for any repairs or maintenance. "

 
ERIKA WAGNER
RALEIGH NC
 

"Clear information about the product with a no-pressure approach. Confidence that a quality of the product will be the incentive to purchase. "

 
LINDA THOMAS
CHAPEL HILL NC
 

"The staff are always very knowledgeable and helpful. "

 
Stephanie Bowers
Carrboro NC
 

"You feel like you are visiting family and there is no hard sell. Products are demonstrated, so you know how to use them. We have always been pleased with the repairs done on our vacuums also. "

 
SHARON SLOANE
CHAPEL HILL NC
 

"Salesperson was very knowledgeable and helpful. They gave me a loaner vacuum while they determined if it was cost effective to fix mine."

 
DAVID HILLIARD
PITTSBORO NC
 

"You had exactly what I was looking for in a new vacuum. I was surprised at what else was available in the store and will be back to shop for other cleaning items."

 
MARTHA LEATH
BURLINGTON NC
 

"John is very helpful and it was a quick in and out. Also like that the store opens at 9 instead of 10 like many stores."

 
JILL HADDEN
CHAPEL HILL NC
 

"One of my favorite stores. Everythng I need for vacuuming and much more. Friendly, helpful folks!"

 
LAURIE CHAMBO
Chapel Hill NC
 

"Immediate attention to my need without pressure."

 
DAVID STINES
Chapel Hill NC
 

"You worked us into the schedule so we could pick up our vac in the same day... saved a trip (we don't live in Chapel Hill now)."

 
RUSSELL STOTT
Burlington NC
 

" Very happy. John patiently took time with me explaining all the differences. It took me almost two hours to decide and I’m very happy with my purchase. Would highly recommend "

 
CINDY MATTERN
SANFORD NC
 

"Prompt service and knowledgeable staff. "

 
LINDA BYNUM
Chapel Hill NC
 

"The staff has always been well informed and helpful!"

 
PAMELA STEWART
Pittsboro NC
 

"I received excellent advice on purchasing an air purifier and ended up getting an IQAir MultiGas GC, which has been working very well."

 
NICK WARING
RALEIGH NC
 

"Very informative and directed us to the best vacuum for our purposes"

 
ROY BENNETT
WAKE FOREST NC
 

"Attentive Customer Service Good selection of goods"

 
AMY COLE
CHAPEL HILL NC
 

"John was very helpful in helping us not only select the right vacuum but also attachments that make everything easier "

 
WILLIAM ELLINGSWORTH
HILLSBOROUGH NC
 

"Great explanation of the differences between the different models I was choosing between. Very helpful and friendly service."

 
anna fadel
chapel hill nc
 

"We're happy you're local and think your store is tops. Product info provided on Miele vacuum was great considering all the options from the standard to the high end. Only problem was, when we opened the box none of the standard accessory attachments were inside. Very disappointing! My husband or I will try to get back this week to pick that up. Thanks! Barbara Fisher"

 
BARBARA FISHER
PITTSBORO NC
 

"Always excellent and knowledgeable help. Helped me solve a particular problem. Also friendly and helpful."

 
SHARON HAMNER
Chapel Hill NC
 

"Always courteous and professional!"

 
GORDON NIXON
CHAPEL HILL NC
 

"Quick, helpful, and friendly service. Thank you! "

 
VICTORIA WELLS
RALEIGH NC
 

"The young man who helped me (Joe?) was very pleasant and knowledgeable. I appreciate that he steered me to the Miele canister vacuum, which I really like using. The Dyson upright that I had cleaned seemed shiny and clean. However, the hose wasn't cleaned at all, which surprised me. "

 
CANDACE NOEL
MEBANE NC
 

"Quality products and knowledgeable staff"

 
Sunita Driehuys
Chapel Hill NC
 

"All my visits to your establishment are way satisfactory!"

 
PAIGE BOYETTE
Durham NC
 

"Staff took time to answer all my questions in a very friendly manner. It's clear that their goal is a satisfied customer."

 
KATHY BIANCARDI
PITTSBORO NC
 

"John is knowledgeable, friendly and helpful "

 
LYNN FORDHAM
CHAPEL HILL NC
 

"Love my new vacuum cleaner! Loved the service provided to me by the gentleman who sold it to me! "

 
DESIREE DAVIS-OMBURO
DURHAM NC
 

"I have been patronizing Vacuum Cleaner Hospital since moving to Chapel Hill in 1995 because of their quality service and products. "

 
KAREN KACZMAN
Chapel Hill NC
 

"Friendly, knowledgeable service."

 
LAURIE CHAMBO
Chapel Hill NC
 

"Courtesy of staff -- relaxed tone of discussion of options among vacuum cleaners -- personal service. "

 
MEREDITH BRATCHER
CARRBORO NC
 

"I liked that they loaned me a vacuum similar to the one that I wanted to buy to test drive while my vacuum was being serviced. The sales person was very knowledgeable and helpful."

 
JULIE SADEGHI
DURHAM NC
 

"Personal service and very informed staff. "

 
Krista Zarzar
Chapel Hill NC
 

"I like knowing the people I buy from and the service they will provide. I have bought from Sears and similar stores and once you walk out I feel like I am on my own. "

 
DIANE BIRKEMO
CHAPEL HILL NC
 

"Super helpful!!!!"

 
NANCY LAPPENBUSCH
CHAPEL HILL NC
 

"Great store and they helped explain all the features of the different models when I needed to buy a new vacuum!"

 
JOSH HIPPLE
CARY NC
 

"I LOVE THE FRIENDLY LOCAL SERVICE. I GOT WHAT I NEEDED AND A SMILE TO GO WITH IT."

 
PATTY MATTHEWS
Chapel Hill NC
 

"Knowledgeable salesperson."

 
WENDY STEWART
HILLSBOROUGH NC
 

"I appreciated the staff people working to straighten out my records. I am new to the store, so didn't know the benefits I was missing out on because my purchases weren't linked to my rewards card and I hadn't activated the card. You helped me understand that this one is not just a gimmick."

 
REBECCA TRUMBULL
DURHAM NC
 

"The staff at Vacuum Cleaner Hospital are knowledgeable about allergies and solutions; they were extremely helpful to me finding the solutions that seem best for my situation and went beyond expectations in thinking things through. Thank you!"

 
KELLY MCMULLEN
Durham NC
 

"The individual instructions given for my vacuum cleaner was very helpful. Really did not need to read the manual. Really excellent customer service."

 
JOE BLAKE
DURHAM NC
 

"Friendly and helpful staff. Quality products."

 
LAURIE CHAMBO
Chapel Hill NC
 

"Our vacuum cleaner had died, so we went in to get a new one. We love the selection and service at the Vacuum Cleaner Hospital, and Tom took the time to explain the choices, so we could make an informed decision. He was fantastic! We love our new vacuum. We will be back again!"

 
ANGELA ELLIS
CHAPEL HILL NC
 

"Customer service and knowledge of the person who helped me. She was great!"

 
LINDA BYNUM
Chapel Hill NC
 

"The staff member was extremely helpful and was able to fix the problem with my vacuum immediately. She also provided helpful information regarding the use of my vacuum."

 
BRENDA PULLIAM
Chapel Hill NC
 

"The customer service is consistently excellent. I like to support local businesses and this location is very convenient."

 
REBECCA RODRIGUEZ
CHAPEL HILL NC
 

"I bought the last pack of my brand of vacuum bags, but I know that you will have them ordered for me next time I visit. I appreciate that you have what I need."

 
Alma-Dea Martin
Sanford NC
 

"Friendly and helpful staff."

 
SHAUN MASON
CHAPEL HILL NC
 

"The staff was able to explain the difference between the models well, making it easy for us to make a decision."

 
KATIE MILLER
CHAPEL HILL NC
 

"John was wonderful, very helpful and personable."

 
CARMEN HSU
Chapel Hill NC
 

"Appreciated that my coupon could be looked up in the system given that I left it at home!"

 
MAUREEN WINDLE
Chapel Hill NC
 

"Very knowlegible and friendly"

 
YOSHIE LINDSTROM
Carrboro NC
 

"Friendly, helpful, convenient as always!"

 
LAURIE CHAMBO
Chapel Hill NC
 

"I've always had great service in this store. I owned my first Miele vacuum for 20 yrs. when it finally gave up so I replace it with a new model which I love even more with an upgraded design. Hoping for another 20 yrs."

 
PAULETTE WILKIE
PITTSBORO NC
 

"Staff was busy with other customers so I had to wait which is ok but no one acknowledged me or stated that someone would be with me after helping the other customers."

 
Sarah Snow
Chapel Hill NC
 

"Jodi is always very knowledgeable about all things vacuum... I have and will continue to recommend your business to my clients, family and friends. Did not need a repair this time but Dave is always ready when that is needed and I appreciate that as well. Since cleaning is my business my needs may be different then most and you guys never let me down. Thanks for keeping me in business."

 
HOLLY LATTA
Chapel Hill NC
 

"Representatives are always very knowledgeable and helpful."

 
DONNA DOUGLAS
CHAPEL HILL NC
 

"John was thorough in explaining the options and the workings of the Miele vaccuum I eventually bought."

 
MIRIAM SAXON
Hillsborough NC
 

"Tom knows everything and I was very lucky to have him as my salesman. He sold me on a nicer machine than I intended to buy, but when buying something practical, when is it ever a good idea to go cheap? I love the dedication to the product and commitment to service. This place rules."

 
Catherine Steele
Chapel Hill NC
 

"People were pleasant and helpful and shelves were well stocked."

 
Myrna Mason
Cary NC
 

"I came in recently to buy bags for my vacuum cleaner. My Mom was visiting from out of town & she got to see the various products available in your store. The employees are friendly & eager to help. I like any coupons that are available by mail or email."

 
PAULA MURPHY
Mebane NC
 

"The young man who helped me was very pleasant and gave me much good information. He put my information in your computer for future reference and helped me sign up for the loyalty card. Also he was fast and efficient. A+ rating all around."

 
WILLOGHBY PARKS
PITTSBORO NC
 

"As I was assembling the items I came in to get I found a pet fur remover shaped like a dog biscuit. That was a fun new item to try out. And, I was introduced to a window washing cloth. We will try that soon as well. We also got a demonstration of the mops for hard wood floors."

 
MARY DRIEBEEK
Hillsborough NC
 

"John took the time to show me the new Miele canister vacuum that might be a good choice when I decide to retire my old vacuum even though he knew I was not going to make that purchase immediately. I appreciate his suggestions on possible future purchases."

 
Jenny Simchock
Durham NC
 

"The staff s always so friendly and helpful."

 
Alma-Dea Martin
Sanford NC
 

"While I had a positive exchange, I missed working with the woman who is soooo knowledgeable and never makes me feel like she's too busy to help me. She's terrific and I'm embarrassed that I don't kno her name. I did see her as she wound up helping my friend. As usual, I learned more product information. She's quite an asset to your business."

 
DANA POSTIGLIONE
Willis VA
 

"The kind lady that helped me was sharp, conscientious, knowledgable about the products and the system. While she help straighten out mistakes she was polite, courteous and respectful the entire time. I left feeling helped, appreciated and well served. Good Job."

 
Vivian North
Durham NC
 

"Your anniversary event was spectacular! I have been a customer for many years and always recommend your business to others. It is truly a family initiative--something that has been a stable asset to the community over time--tried & tested. The products are high quality and the service is splendid and consistent."

 
Nancy Hoskins
Durham NC
 

"I liked your associate's patience in explaining my options and taking the time to go through all my options even when we edged pasted closing time."

 
MEGHAN KAGE
WOODBRIDGE VA
 

"The staff at VCH is always very helpful!"

 
Meg O'Brien
Chapel Hill NC
 
 
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